4.3

Move-In Experience Survey (30-90 days post move-in)

88 CUSTOMER REVIEWS

  • 5 star

    64.4%

  • 4 star

    24.8%

  • 3 star

    9.9%

  • 2 star

    1.0%

  • 1 star

    0.0%

4.3

Home Quality

4.2

Overall Service

3.5

Time Taken to Correct Items

4.2

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Barefoot Lakes Harvest, September 2020

5

Liked Most

The best thing about the Brookfield "experience" is without a doubt, the excellent employees we dealt with day-to-day. We wish to relay many, many thanks to our amazing Building Superintendent, Jeremy, and our superb Sales Rep, Kathy!! Our weekly status meetings really established transparency and clarity throughout the building process! So far, we think the efficiency of our new home will also be a strong point.

Would Change

Brookfield charged a lot for "speaker wiring" throughout the house and would not allow for personal customization. I ended up with holes in the wall with blank switchplate covers in every room with a speaker prewire for volume controls I will never use. This caused a great deal of work for me to get the home ready for speaker installs that could have been greatly simplified if Brookfield had a bit more flexibility, and a lot more knowledge of speaker technology currency. We were also very disappointed with Brookfield's unwillingness to allow us to epoxy coat our garage floor prior to our close/move-in date, especially considering our desire to pay the selected vendor ourselves, separately from the closing process. Garage Floor Coating is not an option offered by Brookfield! Coating the Garage floor now that we are moved in would cause a move out and storage that seems completely untenable now. We view both these issues as Senior Management issues, and not at all issues related to local, day-to-day Brookfield employees. Just one more thing that might inspire change; Now that we're in the house I feel like somehow we ended up in a $700K house with the interior trim package I expect to see in a $300K house. I probably had an option to upgrade that along the way, and wish I had.

Midtown Cadence, September 2020

2.5

Liked Most

The people that live here and the exterior.

Would Change

You need a better quality controls and stop using the lowest bidder the poor quality and poor workmanship shows through and through. The only thing that sells this place is the people that live here, if everyone had piss poor attitudes, I would fix this place and sell it 3 yrs later.