3.9

Move-In Experience Survey (30-90 days post move-in)

82 CUSTOMER REVIEWS

  • 5 star

    36.8%

  • 4 star

    41.5%

  • 3 star

    18.9%

  • 2 star

    1.9%

  • 1 star

    0.9%

4

Home Quality

3.7

Overall Service

2.7

Time Taken to Correct Items

3.6

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Cadence Towns at Midtown, December 2022

3.5

Liked Most

Our home is beautiful. I again want to make it clear that Adam went above and beyond from the moment he started with Brookfield. He took on the calls that weren’t his responsibility in our opinion. I don’t know if we would have stuck with this process if it weren’t for him. He was always transparent with the status of our home.

Would Change

The time it took to build, it was constant delays. Responsiveness of the team, sometimes we wouldn’t hear back for a week. Didn’t get our promised updates until Adams arrival.

Brookfield Residential - Colorado Response

Thank you for your feedback. We're sorry that your experience before Adam's arrival was unsatisfactory. We're glad that he was able to change that, and we agree that he's a rockstar! We will pass your feedback along to see what we can improve for the future, and we're glad that you're enjoying your new home.

Barefoot Lakes Mosaic, December 2022

3.5

Liked Most

Respondent had no comments.

Would Change

How the garage floor situation was handled. Hands down should have been re-poorer/replaced right ways

Brookfield Residential - Colorado Response

Thank you for sharing this information. We're sorry to hear about it and our team will stay in contact to monitor the garage floor.