RECENT REVIEWS
Show All ReviewsMidtown Horizon, November 2024
Review of Overall Experience
I am writing to express my deep dissatisfaction with the level of service and communication provided by Brookfield associates during our first month of living in our home. Unfortunately, we have encountered a series of ongoing issues, including: A water leak that caused damage to two floors No hot water No heat Electrical issues And several other concerns Throughout this process, we have found the communication and responsiveness to be consistently lacking. Specifically, Alyssa, the primary point of contact, has been unprofessional and unhelpful. She frequently does not respond to phone calls or text messages in a timely manner. On the rare occasions when she does arrive to address the issues, she provides no apologies or assurances to restore confidence in either herself or the contractors involved. In our most recent interaction, when the water damage was being addressed, I asked if there was anything we could do to ensure the issue was fully resolved. The response I received was simply to flush the toilet a couple of times. This lack of attention to detail and assurance has left me with little confidence that the plumbing issue has been properly fixed or that future concerns will be addressed appropriately. I am extremely disappointed with the level of service we have received and the lack of professionalism exhibited by your team. I hope you will take these concerns seriously and work to improve the overall experience for your customers moving forward.
Midtown Horizon, November 2024
Review of Overall Experience
Everyone I worked with so far has been quick and incredibly helpful. The people are phenomenal. My carpet is not to my liking and has me worried that other shortcuts were taken in construction.
BUILDER PROFILE
Brookfield Residential - Colorado
6465 Greenwood Plaza Blvd #700
Centennial, CO
80111
(303) 706-9451
At Brookfield Residential, we’ve been creating ways and places to bring people together for over 60 years. Brookfield Residential has built a reputation as an industry leader and innovator, continuously striving to improve all aspects of the customer experience, from building practices to customer care. We’re proud of what we’ve achieved over the years, within the numerous communities that we’ve developed, and the 30,000+ homes that we’ve built. Our homes are synonymous with our core values of passion, integrity and community.