4.5

Move-In Experience Survey (30-90 days post move-in)

76 CUSTOMER REVIEWS

  • 5 star

    73.4%

  • 4 star

    24.5%

  • 3 star

    2.1%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.4

Home Quality

4.5

Overall Service

3.9

Time Taken to Correct Items

4.6

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Easton, May 2021

3.5

Liked Most

David is always pleasant. He always goes the extra mile and will provide the best service possible.

Would Change

The sales team needs more heart and be service oriented.

Brookfield Residential - Northern California Response

We are sorry to hear your sales experience hasn't been to your satisfaction. We strive to learn from your sales experience going forward as customer experience is our priority. We are happy to hear there is good rapport with our Customer Care team. Thank you for your feedback.

Easton, May 2021

4.5

Liked Most

Brookfield Residential's customer service is excellent!

Would Change

We do wish the floorplan could have been a bit more optimized for a larger loft.

Brookfield Residential - Northern California Response

Thank you for your valuable feedback! We appreciate your recommendations.