4.2

Move-In Experience Survey (30-90 days post move-in)

178 CUSTOMER REVIEWS

  • 5 star

    56.0%

  • 4 star

    32.9%

  • 3 star

    9.8%

  • 2 star

    0.4%

  • 1 star

    0.9%

4.2

Home Quality

4.2

Overall Service

3.6

Time Taken to Correct Items

4.2

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Waterford Manor, April 2022

5

Liked Most

interior trim

Would Change

HOA team never contacted me. Maybe a move to blown insulation for energy, and better interior paint. This paint shows every mark.

Brookfield Residential DC Metro Area Response

Robert, Thank you for taking the time to complete the survey. We will share your comments as we are always looking to improve the customer experience. Congratulations on your new home!

Heritage Shores, April 2022

4

Liked Most

The added punch out and follow up team now assigned has been very responsive and professional. Especially Don who has been especially a pleasure to work with and get items completed timely with very good communication.

Would Change

More supervision during the construction and finish aspects of the build working with the trades would help complete correctly and assist with less follow up fixes.

Brookfield Residential DC Metro Area Response

Donald, thank you for taking the time to complete the survey. We will share your comments as our team continues to work closely with you to resolve any issues. We are so fortunate to have Don on our team and it's always nice to hear with others think so as well. Congratulations on your new home!