4.4

Move-In Experience Survey (30-90 days post move-in)

99 CUSTOMER REVIEWS

  • 5 star

    54.3%

  • 4 star

    33.3%

  • 3 star

    8.5%

  • 2 star

    2.3%

  • 1 star

    1.6%

4.3

Quality of Home

4.4

Quality of Experience

4.4

Caring Displayed

4.4

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

The Crest, March 2025

4

Review of Overall Experience

fast response

The Crest, March 2025

5

Review of Overall Experience

I recently had the pleasure of working with Kevin as my move-in manager for my new home, and I couldn't be more impressed! From the very first interaction, Kevin was friendly, professional, and incredibly helpful in ensuring that my move-in process went smoothly. Kevin made sure that all the necessary paperwork was in order and answered all my questions with patience and clarity. He even went the extra mile by providing me with helpful tips on local amenities, neighborhood resources, and settling in. It was clear that he genuinely cared about making the transition to my new home as seamless and stress-free as possible. One of the things that stood out was Kevin s attention to detail. Every part of the move-in process was well organized, and I was always kept informed about the status of things. It’s not every day you get to experience such excellent customer service! Overall, I highly recommend Kevin if you're moving into a new home. He made the whole experience enjoyable and stress-free, and I feel confident that I have support if I need anything in the future.

BUILDER PROFILE

Brookfield Residential DC Metro Area
3201 Jermantown Rd #150
Fairfax, VA
22030
(703) 270-1400

Brookfield Residential is a leading North American new home builder and land developer with one goal in mind - to create the best places to call home. From the development of award-winning master-planned communities, to the design and construction of premier homes and commercial properties, we are committed to cultivating an exceptional life experience for our customers.