Overall Rating
4.2 / 5 from 119 surveys
Rating distribution
Based on 119 surveys
Quality of Home
4.2 / 5
Quality of Experience
4.3 / 5
Caring Displayed
4.5 / 5
Overall Responsiveness
4.4 / 5
Recent survey feedback
April 2026Heritage Shores
Overall Rating: 5.0 / 5
No issues except with brookfield mortgage . Loan officer was non communicative and in mid January wanted our 2025 tax returns immediately in order to qualify (of course we didn’t have everything we needed to file in mid January). We traveled to NY to file as soon as we could, which was February 17th. He quickly replied we didn’t qualify without catching a blaring mistake with our rental income. Our agent with the mortgage company we ultimately qualified with caught the mistake immediately. Other than that snafu we’re totally satisfied
April 2026Embrey Mill
Overall Rating: 5.0 / 5
Everyone on the team was very responsive and willing to assist in whatever needed to be done to get the job accompolished.
March 2026Embrey Mill
Overall Rating: 5.0 / 5
Easy easy home buying experience. I was kept informed throughout the entire process.
March 2026Lakeside At Trappe
Overall Rating: 4.0 / 5
Respondent had no comments.
March 2026The Crest
Overall Rating: 5.0 / 5
Jonah was excellent and a pleasure to work with, he was always very responsive and did everything within his powers to remedy all the issues with the home. There were many issues and we kept Jonah busy. Jonah was always very professional, quick to respond to emails and texts, and completed the tasks he committed to in a timely manner. It was a pleasure to work with Jonah.
March 2026Snowden Bridge
Overall Rating: 4.0 / 5
Overall good experience. No real complaints
March 2026Snowden Bridge
Overall Rating: 4.0 / 5
The home is absolutely beautiful, a dream home. It was finished prior to the estimated date. There were some minor issues that needed to be looked at after closing, the one that bothered me the most wasn’t a “Brookfield “ issue is was the deck contractor. I would definitely make the same decision and go with Brookfield for my new home if I had to do it again.
February 2026Snowden Bridge
Overall Rating: 5.0 / 5
Respondent had no comments.
February 2026Hiatt Pointe
Overall Rating: 5.0 / 5
The sales and construction managers were very responsive, helpful, and truly cared about me and my journey.
February 2026Snowden Bridge
Overall Rating: 5.0 / 5
Our experience was amazing. Everyone went above and beyond to help ensure we were able to get our dream home! The kindness and professionalism was truly amazing and appreciated. We are blessed to be part of the Brookfield community.
February 2026Hiatt Pointe
Overall Rating: 4.0 / 5
We have had an excellent experience from the beginning and throughout the process with Sarah in sales at the model, to Jillian with Flooring and tile and with our construction manager Brad. Everyone is very responsive and wants to ensure that we are satisfied and happy with the house and with any issues that needed addressed once we were in the home. Brad has been great from answering texts or questions to addressing items and following up. Brad definitely shares a genuine interest in the homeowner’s satisfaction with their home!
February 2026Hiatt Pionte
Overall Rating: 4.0 / 5
Dishwasher was not connected to the water and I have had problems with the kitchen faucet. Parts are on order but I feel like it should have been replaced immediately. I have lived here for 1 month without HOT water from the kitchen faucet. No water pressure for the cold water from the kitchen faucet, only a trickle. Ridiculous.