4.3

Move-In Experience Survey (30-90 days post move-in)

211 CUSTOMER REVIEWS

  • 5 star

    62.0%

  • 4 star

    29.9%

  • 3 star

    6.2%

  • 2 star

    1.8%

  • 1 star

    0.0%

4.3

Home Quality

4.3

Overall Service

4

Time Taken to Correct Items

4.4

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Avendale 70's, August 2020

3.5

Liked Most

I like the design of the home. I like that Brookfield was able to finish the house quickly and ahead of the schedule.

Would Change

In general I really like the home and the neighborhood. This was the first time we bought a semi-custom home and we had no guidance on how anything worked. I would have expected that someone would have taken the time to sit with us and go through the option list and explain it instead of giving us the list and making us ask questions about what and how - seems like a lazy way to sell something. No information was offered unless asked, felt very alone. We tried having our agent contact him and he ignored her completely. Always had the impression the Sales Rep was ready to move on to his "new" community, ours was one of the last houses in this community. The sales representative was little to no help. Did not help us in understanding the options available or how the process works. Response time was the worst I have experienced, especially given the magnitude of the purchase and the decisions that needed to be made. The sales representative would not respond to my Realtor and rarely my girlfriend (Co-Buyer), can't understand why. The Sales Representative is the major reason I will not recommend Brookfield to anyone and why the whole transaction was soured for me. Please note the Construction team was friendly and responsive.

Travilah Station Towns, August 2020

4.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.