Overall Rating
4.4 / 5 from 180 surveys
Rating distribution
Based on 180 surveys
Quality of Home
4.4 / 5
Quality of Experience
4.4 / 5
Caring Displayed
4.4 / 5
Overall Responsiveness
4.5 / 5
Recent survey feedback
April 2026Orchards SD
Overall Rating: 5.0 / 5
Respondent had no comments.
Builder responseThank you for providing your feedback.
March 2026Orchards The Everly Towns
Overall Rating: 5.0 / 5
We recently moved into our new townhouse, and overall, it has been a great experience. The design is modern, spacious, and very functional for our family. The layout makes good use of space, and we really appreciate the natural light throughout the home.
Builder responseThank you for your comments and feedback. We are happy to hear you love your home, and have passed along your comments to the team.
March 2026Edgemont JV Semi Detached
Overall Rating: 5.0 / 5
Customer service has been very communicative and answered any questions that I have. They've assisted us with any problems we had in the first 2 months of living in the home full time.
Builder responseThank you for providing your feedback and comments, and are happy to hear you experience thus far has been good. We have passed along your comments to the team.
March 2026Edgemont JV Move Up
Overall Rating: 5.0 / 5
Good experience so far.
Builder responseThank you for taking the time to provide your feedback. We are happy to hear your experience has been good.
March 2026Edgemont JV Starter
Overall Rating: 4.0 / 5
Good experience and like my new house.
Builder responseThank you for your feedback and comments. We are pleased that your experience has been good and have shared your comments with the team.
March 2026Edgemont JV Semi Detached
Overall Rating: 5.0 / 5
Very amazing experience overall!
Builder responseThank you for providing your feedback. We have shared your comments with the team.
March 2026Chappelle Semi Detached
Overall Rating: 5.0 / 5
I love my home, home buying experience, and all the employees of Brookfield Residential who have made this home buying experience such a pleasure.
Builder responseThank you so much for providing your feedback. We are happy your experience has been a pleasure, and we have passed along your comments to the team.
March 2026Chappelle Move Up
Overall Rating: 3.0 / 5
Not as expected. Finishing in the house is lot to be desired.
Builder responseThank you for your feedback, and we are sorry your expectations were not met regarding the finishing. We have passed along your feedback to the team.
March 2026Orchards The Everly Towns
Overall Rating: 4.0 / 5
Respondent had no comments.
Builder responseThank you for taking the time to provide your feedback, it is important to us.
March 2026Edgemont JV Move Up
Overall Rating: 5.0 / 5
This is my second home purchase with Brookfield Residential, I like the customer service that was given to me, and the urgency with which they responded to my concerns, overall I give a 20/10
Builder responseThank you so much for your feedback, and we are thrilled to hear that the service experience you received is top notch. We have passed along your comments to the team.
March 2026Orchards SD
Overall Rating: 5.0 / 5
It’s been great. From initial contact with sales, appointment to review spec homes, purchase and possession it’s been great.
Builder responseThank you for your feedback, we have relayed your comments to the team.
March 2026Orchards SD
Overall Rating: 5.0 / 5
My home buying experience was hitch free and the team was very responsive . Overall I am satisfied with the service and the build quality.
Builder responseThank you for your feedback and we are happy to hear you are satisfied with your experience. We have relayed your comments to our teams.