Brookfield Residential - Edmonton

June 2026Chappelle Move Up

Overall Rating: 2.0 / 5

Taking possession of our new home has been an absolute nightmare. We were handed a house plagued with unresolved structural issues, and the ongoing repair process is just as terrible.Here are the major reasons to avoid this company:Unprofessional Subcontractors: The tradespeople sent to fix issues are incredibly rude and disrespectful.Dangerous Messes: Subcontractors left sharp grout and broken tile pieces spread all over the house, creating a major safety hazard.Zero Property Protection: Workers do not cover the carpets while performing messy repairs, tracking dirt and ruining the floors.Safety Hazards: Broken glass was left scattered across the outdoor deck at possession.Water Damage: Multiple windows leak water every time it rains, with zero urgency from management to repair them.Terrible Grading: The rough grading is uneven, causing massive pools of water to drain directly into our sliding doors.Incompetent Service: The carpet is still not repaired, despite service technicians coming out for three separate visits.The lack of quality control, non-existent customer service, and absolute disregard for our home is unacceptable. Do not buy from them.

Brookfield Residential - Edmonton responseWe are sorry to hear your experience has not be pleasant and we will be reviewing everything with our teams. Someone will be in touch with you.

June 2026Orchards SD

Overall Rating: 5.0 / 5

We had an excellent experience purchasing our home with Brookefield Residential. From the very beginning, the team was friendly, knowledgeable, and always willing to answer our questions. They made the home-buying process straightforward and kept us informed every step of the way. We love our new home and appreciate the quality, craftsmanship, and attention to detail that went into it. We would highly recommend Brookefield Residential to anyone looking for a new home.

Brookfield Residential - Edmonton responseWe are so pleased to hear your experience was excellent, and appreciate you taking the time to provide your feedback.

June 2026Chappelle Semi Detached

Overall Rating: 5.0 / 5

its great

Brookfield Residential - Edmonton responseWe are so happy to hear your experience was great. Thank you for sharing your feedback.

June 2026Orchards SD

Overall Rating: 4.0 / 5

It was our first home so we really loved it. Nicole is so professional and quick with any inquires. We really love everything about brookfield

Brookfield Residential - Edmonton responseThank you for taking the time to provide your feedback, we are happy to hear your experience was fantastic.

June 2026Chappelle Semi Detached

Overall Rating: 4.0 / 5

Respondent had no comments.

Brookfield Residential - Edmonton responseThank you for taking the time to provide your feedback.

June 2026Edgemont JV Starter

Overall Rating: 5.0 / 5

Ilanna was phenomenal. Wasn’t the style of home my wife was interested in but checked every box. The last one we didn’t have on the list, she just heard what we wanted and said, you should probably just check this one out, and she was correct, we fell in love. Jeanine has been awesome, and Paul was the best. Excited to see the yard and surroundings get filled in.

Brookfield Residential - Edmonton responseWe are thrilled that you found the home that checked every box, and you had such a great experience. Thank you for sharing your feedback.

June 2026Edgemont JV Starter

Overall Rating: 3.0 / 5

Disappointed by many things honestly and lost trust in the home from the get go unfortunately.

Brookfield Residential - Edmonton responseWe are sorry to hear this and will follow up with the team.

June 2026Edgemont JV Semi Detached

Overall Rating: 2.0 / 5

We have been in our home for almost 2 months. We have been very disappointed with the landscaper contractor and the overall care for the environment around the neighbourhood. Very disappointed that my rough grade is not done but clearly the contractors are using my backyard to access other peoples property. That certainly doesn’t work for privacy. We certainly were not aware that we would not be able to install a fence on our property because Brookfield won’t replace a fence if they damage it. Under what law would anyone who damages someone else’s personal property not need to fix it. Basically we are being held hostage until Brookfield builds homes behind our home. That certainly wasn’t represented when we purchased. Brookfield will not rough grade our property so we can even do our landscaping but then they would not be able to walk or drive through our backyard at their convenience. Really nice that I paid for a property that I can not utilize.

June 2026Orchards Move Up

Overall Rating: 5.0 / 5

Overall wonderful experience

Brookfield Residential - Edmonton responseWe are thrilled to hear your experience has been wonderful, and we look forward to continuing that journey with you. Thank you for taking the time to provide your feedback.

June 2026Paisley Starter

Overall Rating: 4.0 / 5

The whole experience right from sales to possession and after has been seamless and great

Brookfield Residential - Edmonton responseThank you for taking the time to provide your feedback. We are so pleased to hear your experience has been great, and we look forward to continuing that journey with you.

June 2026Orchards Move Up

Overall Rating: 5.0 / 5

Very positive experience thus far.

Brookfield Residential - Edmonton responseWe are happy to hear you experience has been positive. Thank you for taking the time to provide your feedback.

June 2026Paisley Move Up

Overall Rating: 4.0 / 5

We are repeat customers. We love Brookfield

Brookfield Residential - Edmonton responseThank you for being a returning customer and we are happy to hear you love your home and Brookfield. We have shared your comments with the team.