4.3

Move-In Experience Survey (30-90 days post move-in)

104 CUSTOMER REVIEWS

  • 5 star

    61.8%

  • 4 star

    33.1%

  • 3 star

    4.4%

  • 2 star

    0.7%

  • 1 star

    0.0%

4.3

Home Quality

4.4

Overall Service

3.9

Time Taken to Correct Items

4.4

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Paisley SF ZLL (FD), September 2021

4.5

Liked Most

Once engaged, Brookfield representatives really seem to care about delivering value, quality and making sue we are happy. Overall quality and value is very good.

Would Change

Proactive inspections, emails and other updates would help to ensure customer satisfaction. Communication without prompting is a must. We would suggest that Brookfield send interior pictures every 2-3 weeks during building to reduce the risk of issues being identified later on. The tv conduit and power connection location are not helpful when mounting a tv. The outlets should be to one side. Perhaps Brookfield could consult with BestBuy Geek Squad or someone who mounts many TVs? Terminating Ethernet connections is not done by Telus/Shaw. This was a $200 cost that had to be covered by us after paying Brookfield for the wiring. Most of the cost was the minimum call-out cost for the electrician. Putting ends on the Ethernet cable in the basement would be a minimal cost for Brookfield.

Edgemont SD (FD), September 2021

5

Liked Most

Respondent had no comments.

Would Change

Nothing