Brookfield Residential - Edmonton

June 2026Edgemont JV Semi Detached

Overall Rating: 2.0 / 5

We have been in our home for almost 2 months. We have been very disappointed with the landscaper contractor and the overall care for the environment around the neighbourhood. Very disappointed that my rough grade is not done but clearly the contractors are using my backyard to access other peoples property. That certainly doesn’t work for privacy. We certainly were not aware that we would not be able to install a fence on our property because Brookfield won’t replace a fence if they damage it. Under what law would anyone who damages someone else’s personal property not need to fix it. Basically we are being held hostage until Brookfield builds homes behind our home. That certainly wasn’t represented when we purchased. Brookfield will not rough grade our property so we can even do our landscaping but then they would not be able to walk or drive through our backyard at their convenience. Really nice that I paid for a property that I can not utilize.

June 2026Orchards Move Up

Overall Rating: 5.0 / 5

Overall wonderful experience

Brookfield Residential - Edmonton responseWe are thrilled to hear your experience has been wonderful, and we look forward to continuing that journey with you. Thank you for taking the time to provide your feedback.

June 2026Paisley Starter

Overall Rating: 4.0 / 5

The whole experience right from sales to possession and after has been seamless and great

Brookfield Residential - Edmonton responseThank you for taking the time to provide your feedback. We are so pleased to hear your experience has been great, and we look forward to continuing that journey with you.

June 2026Orchards Move Up

Overall Rating: 5.0 / 5

Very positive experience thus far.

Brookfield Residential - Edmonton responseWe are happy to hear you experience has been positive. Thank you for taking the time to provide your feedback.

June 2026Paisley Move Up

Overall Rating: 4.0 / 5

We are repeat customers. We love Brookfield

Brookfield Residential - Edmonton responseThank you for being a returning customer and we are happy to hear you love your home and Brookfield. We have shared your comments with the team.

June 2026Chappelle Semi Detached

Overall Rating: 4.0 / 5

Respondent had no comments.

Brookfield Residential - Edmonton responseThank you for taking the time to complete your survey, we are happy to see the experience so far has been good.

May 2026Chappelle Move Up

Overall Rating: 4.0 / 5

We had a good overall experience. The construction process was fast, and the quality of the home met our expectations. The sales representative was helpful, professional, and easy to work with throughout the process. One area that could be improved is giving homeowners a bit more time to make changes or customize certain features, as many decisions were very time-sensitive and needed to be made quickly. The interior designer was excellent and provided thoughtful recommendations that helped us make the right choices for our home. Their guidance made the design process much easier and more enjoyable. Overall, we are happy with our experience and would recommend others looking for a new home.

Brookfield Residential - Edmonton responseThank you for providing your feedback, we are happy to hear your experience went very well.

May 2026Paisley Move Up

Overall Rating: 5.0 / 5

It was a super smooth process and the team helps with everything. They are welcoming and explain every single thing and are always open to solve queries afterwards. I really loved them and it helped my move in a wonderful experience

Brookfield Residential - Edmonton responseWe are so happy to hear your experience was smooth. Thank you for taking the time to provide your feedback.

May 2026Orchards SD

Overall Rating: 5.0 / 5

Respondent had no comments.

Brookfield Residential - Edmonton responseThank you for taking the time to provide your feedback.

May 2026Paisley Move Up

Overall Rating: 4.0 / 5

This is our second home with Brookfield, as first experience was awesome with Brookfield we went ahead with new home . we encountered few hassles with our new home like no final walk in inspection was done, we haven't signed yet on our inspection of home . we don't know yet where our new mail box is ?( last time a proper check list was done and were shown where our mailbox is ) and last month during construction beside our home , our brand new home was damaged . so overall not a pleasant experience this time .

Brookfield Residential - Edmonton responseThank you for sharing your feedback, and we are sorry to hear things were not the level of expectations as we strive for. We have provided your feedback to the team, and will look into the items.

May 2026Orchards Move Up

Overall Rating: 4.0 / 5

It was overall good.

Brookfield Residential - Edmonton responseThank you for providing your feedback.

May 2026Chappelle Semi Detached

Overall Rating: 5.0 / 5

We’ve had such a great experience with Brookfield Residential from start to finish. The entire process was smooth, professional, and stress-free, and we truly felt supported every step of the way. A special thank you to Shamal and Crystal for their outstanding customer service, patience, and dedication. They were always responsive, helpful, and willing to answer all of our questions, making the experience even better. Their professionalism and kindness really stood out and made us feel valued as homeowners. We are so happy with our home and grateful for the amazing experience with Brookfield Residential. Highly recommend them to anyone looking for a builder that genuinely cares about their customers!

Brookfield Residential - Edmonton responseWe are so happy to hear you experience has been amazing. Your comments have been passed off to the team and we look forward to continued journey with us.