Brookfield Residential - Edmonton

May 2026Chappelle Move Up

Overall Rating: 4.0 / 5

We had a good overall experience. The construction process was fast, and the quality of the home met our expectations. The sales representative was helpful, professional, and easy to work with throughout the process. One area that could be improved is giving homeowners a bit more time to make changes or customize certain features, as many decisions were very time-sensitive and needed to be made quickly. The interior designer was excellent and provided thoughtful recommendations that helped us make the right choices for our home. Their guidance made the design process much easier and more enjoyable. Overall, we are happy with our experience and would recommend others looking for a new home.

Brookfield Residential - Edmonton responseThank you for providing your feedback, we are happy to hear your experience went very well.

May 2026Paisley Move Up

Overall Rating: 5.0 / 5

It was a super smooth process and the team helps with everything. They are welcoming and explain every single thing and are always open to solve queries afterwards. I really loved them and it helped my move in a wonderful experience

Brookfield Residential - Edmonton responseWe are so happy to hear your experience was smooth. Thank you for taking the time to provide your feedback.

May 2026Orchards SD

Overall Rating: 5.0 / 5

Respondent had no comments.

Brookfield Residential - Edmonton responseThank you for taking the time to provide your feedback.

May 2026Paisley Move Up

Overall Rating: 4.0 / 5

This is our second home with Brookfield, as first experience was awesome with Brookfield we went ahead with new home . we encountered few hassles with our new home like no final walk in inspection was done, we haven't signed yet on our inspection of home . we don't know yet where our new mail box is ?( last time a proper check list was done and were shown where our mailbox is ) and last month during construction beside our home , our brand new home was damaged . so overall not a pleasant experience this time .

Brookfield Residential - Edmonton responseThank you for sharing your feedback, and we are sorry to hear things were not the level of expectations as we strive for. We have provided your feedback to the team, and will look into the items.

May 2026Orchards Move Up

Overall Rating: 4.0 / 5

It was overall good.

Brookfield Residential - Edmonton responseThank you for providing your feedback.

May 2026Chappelle Semi Detached

Overall Rating: 5.0 / 5

We’ve had such a great experience with Brookfield Residential from start to finish. The entire process was smooth, professional, and stress-free, and we truly felt supported every step of the way. A special thank you to Shamal and Crystal for their outstanding customer service, patience, and dedication. They were always responsive, helpful, and willing to answer all of our questions, making the experience even better. Their professionalism and kindness really stood out and made us feel valued as homeowners. We are so happy with our home and grateful for the amazing experience with Brookfield Residential. Highly recommend them to anyone looking for a builder that genuinely cares about their customers!

Brookfield Residential - Edmonton responseWe are so happy to hear you experience has been amazing. Your comments have been passed off to the team and we look forward to continued journey with us.

May 2026Edgemont JV Move Up

Overall Rating: 2.0 / 5

I also had an unfortunate experience while dealing with the Sales team. My possession date had changed; however, the Area Sales Manager communicated via email that the HOM was scheduled for March 3, 2026, even though this update was not reflected in the contract. Based on this communication, my wife and I acted in good faith and adjusted our schedules accordingly to attend the HOM. Upon arrival, we found that no one was present. We waited outside in cold weather conditions for a considerable amount of time and made multiple calls in an attempt to reach the appropriate contacts. Unfortunately, we eventually had to leave after waiting for a couple of hours without the HOM taking place. This situation caused significant inconvenience and frustration, as we had both taken time off work and ultimately experienced a complete loss of time. While the Area Sales Manager (Ilana S) later apologized and acknowledged this as an error, I felt this response came only after repeated follow-ups on my end seeking accountability for the situation. Overall, this experience was disappointing and did not meet the level of professionalism or customer service expected. I would appreciate more consistent communication and accountability moving forward to help avoid similar situations. Overall, based on our experience with the Sales team, my wife and I felt that our in person interactions with Ilana could have been more professional and customer focused. At times, the communication came across as less courteous than expected, which impacted our overall experience. Given the nature of a client-facing role, we had anticipated a more positive and supportive approach.

Brookfield Residential - Edmonton responseThank you for sharing your feedback, we will review this further with the team.

May 2026Orchards Move Up

Overall Rating: 5.0 / 5

Experience with the team *orchards* pre and post possession is very timely. Timely response and ver helpful.

Brookfield Residential - Edmonton responseThank you for sharing your feedback, we are happy to hear you had a great experience.

May 2026Chappelle Starter

Overall Rating: 4.0 / 5

I am still waiting to resolve some of issues been having since we got possession. This is first home bought through Brookfield and not great experience after possession.

Brookfield Residential - Edmonton responseThank you for sharing your feedback, we will follow up with the team.

May 2026Paisley Move Up

Overall Rating: 5.0 / 5

Brookfield made the custom home experience very easy. Choosing all aspects of our home was fun and stress free

Brookfield Residential - Edmonton responseThank you for your feedback, and we are thrilled to hear your experience was stress free. This is how we want every homeowner to feel on their journey.

May 2026Orchards SD

Overall Rating: 5.0 / 5

The sales team and the maintenance team were awesome

Brookfield Residential - Edmonton responseThank you for taking the time to complete your survey and provide you feedback. We have passed along your comments to the teams.

May 2026Chappelle Move Up

Overall Rating: 5.0 / 5

We’re very happy with our new Brookfield home — the overall quality, layout, and design are excellent. The floor plan feels thoughtfully planned, the build is solid, and most of the finishing work reflects a high standard. Brookfield has also been very responsive throughout the process. Any questions or service requests were handled quickly, and communication has been smooth from start to finish but some questions seem ignored like landscaping, seems due to a lack of a concrete answer. There are a couple of areas that could be improved. The bathroom hardware — specifically the plasticky nature of handles and tissue holders — feels noticeably lower quality (worse than dollarama) compared to the rest of the home. This will not last long, but they don’t match the otherwise strong craftsmanship. We were also surprised that the home did not come with a garage keypad, which is a basic convenience feature most new builds include. Overall, we’re still very satisfied. With a few small upgrades, the home would be close to perfect — great design, great service, and just a couple of details that could be improved.

Brookfield Residential - Edmonton responseThank you for providing your thoughtful feedback, we will share with our teams. We are pleased to hear that you are very happy with your home and the service you experienced so far.