4.5

Move-In Experience Survey (30-90 days post move-in)

162 CUSTOMER REVIEWS

  • 5 star

    58.8%

  • 4 star

    32.4%

  • 3 star

    6.4%

  • 2 star

    1.2%

  • 1 star

    1.2%

4.4

Quality of Home

4.4

Quality of Experience

4.5

Caring Displayed

4.6

Overall Responsiveness

RECENT REVIEWS

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Chappelle Starter, May 2025

4

Review of Overall Experience

It was good

Orchards SD, May 2025

3

Review of Overall Experience

From Sales till possession the process is quite disoriented. The most flawed piece was sales office phone not working for two weeks during month of April 2025. During closing week customer will likely have questions and all when builders office telephone is not working. You're forced to visit the office to get answer for concerns as you have no choice. Often incomplete documents were sent back from sales office reprsentative. Lack of customer concern was evident. Sales Representative - Shawn was helpful and got back in a timely manner. Although all other staff from sales office seem to have lack of customer concern.