Brookfield Residential - Edmonton

May 2026Edgemont JV Move Up

Overall Rating: 2.0 / 5

I also had an unfortunate experience while dealing with the Sales team. My possession date had changed; however, the Area Sales Manager communicated via email that the HOM was scheduled for March 3, 2026, even though this update was not reflected in the contract. Based on this communication, my wife and I acted in good faith and adjusted our schedules accordingly to attend the HOM. Upon arrival, we found that no one was present. We waited outside in cold weather conditions for a considerable amount of time and made multiple calls in an attempt to reach the appropriate contacts. Unfortunately, we eventually had to leave after waiting for a couple of hours without the HOM taking place. This situation caused significant inconvenience and frustration, as we had both taken time off work and ultimately experienced a complete loss of time. While the Area Sales Manager (Ilana S) later apologized and acknowledged this as an error, I felt this response came only after repeated follow-ups on my end seeking accountability for the situation. Overall, this experience was disappointing and did not meet the level of professionalism or customer service expected. I would appreciate more consistent communication and accountability moving forward to help avoid similar situations. Overall, based on our experience with the Sales team, my wife and I felt that our in person interactions with Ilana could have been more professional and customer focused. At times, the communication came across as less courteous than expected, which impacted our overall experience. Given the nature of a client-facing role, we had anticipated a more positive and supportive approach.

Brookfield Residential - Edmonton responseThank you for sharing your feedback, we will review this further with the team.

May 2026Orchards Move Up

Overall Rating: 5.0 / 5

Experience with the team *orchards* pre and post possession is very timely. Timely response and ver helpful.

Brookfield Residential - Edmonton responseThank you for sharing your feedback, we are happy to hear you had a great experience.

May 2026Chappelle Starter

Overall Rating: 4.0 / 5

I am still waiting to resolve some of issues been having since we got possession. This is first home bought through Brookfield and not great experience after possession.

Brookfield Residential - Edmonton responseThank you for sharing your feedback, we will follow up with the team.

May 2026Paisley Move Up

Overall Rating: 5.0 / 5

Brookfield made the custom home experience very easy. Choosing all aspects of our home was fun and stress free

Brookfield Residential - Edmonton responseThank you for your feedback, and we are thrilled to hear your experience was stress free. This is how we want every homeowner to feel on their journey.

May 2026Orchards SD

Overall Rating: 5.0 / 5

The sales team and the maintenance team were awesome

Brookfield Residential - Edmonton responseThank you for taking the time to complete your survey and provide you feedback. We have passed along your comments to the teams.

May 2026Chappelle Move Up

Overall Rating: 5.0 / 5

We’re very happy with our new Brookfield home — the overall quality, layout, and design are excellent. The floor plan feels thoughtfully planned, the build is solid, and most of the finishing work reflects a high standard. Brookfield has also been very responsive throughout the process. Any questions or service requests were handled quickly, and communication has been smooth from start to finish but some questions seem ignored like landscaping, seems due to a lack of a concrete answer. There are a couple of areas that could be improved. The bathroom hardware — specifically the plasticky nature of handles and tissue holders — feels noticeably lower quality (worse than dollarama) compared to the rest of the home. This will not last long, but they don’t match the otherwise strong craftsmanship. We were also surprised that the home did not come with a garage keypad, which is a basic convenience feature most new builds include. Overall, we’re still very satisfied. With a few small upgrades, the home would be close to perfect — great design, great service, and just a couple of details that could be improved.

Brookfield Residential - Edmonton responseThank you for providing your thoughtful feedback, we will share with our teams. We are pleased to hear that you are very happy with your home and the service you experienced so far.

May 2026Orchards Move Up

Overall Rating: 4.0 / 5

Incredible and easy

Brookfield Residential - Edmonton responseThank you for taking the time to complete your survey. We are happy to hear you enjoyed your experience.

May 2026Orchards Move Up

Overall Rating: 5.0 / 5

We had a great experience from beginning of our inquiry to making of our final purchase. The communication with sales team, inspection and warranty was great. Builder completed the construction on time.

Brookfield Residential - Edmonton responseThank you for sharing your experience with us. We have passed along your comments to the team.

May 2026Edgemont JV Move Up

Overall Rating: 5.0 / 5

The overall sales and purchasing process was very positive and well managed throughout. Sales representative Gurpreet was professional, transparent, and extremely helpful during the entire purchase process. The home orientation meeting with Paul and Jeanine was excellent. They took the time to thoroughly explain all aspects of the home, including key features, systems, and maintenance requirements, which made the transition much easier and more comfortable. Their communication and response times were consistently quick, and they were attentive and supportive throughout the process.

Brookfield Residential - Edmonton responseThank you for taking the time to provide your feedback. We are happy to hear your experience was a positive one and we have shared your comments with the team.

May 2026Orchards SD

Overall Rating: 5.0 / 5

Respondent had no comments.

Brookfield Residential - Edmonton responseWe appreciate you taking the time to complete the survey.

April 2026Chappelle Semi Detached

Overall Rating: 5.0 / 5

Overall, I am satisfied with my experience so far and appreciate the quality provided.

Brookfield Residential - Edmonton responseThank you for taking the time to share your feedback, and we are happy to hear your experience was very good. We have shared your comments with the team.

April 2026Chappelle Semi Detached

Overall Rating: 1.0 / 5

It was good but when i talk to maintenance team about my master bedroom’s washroom toilet when i flush then it doesn’t clean and water comes back with high flow and when maintenance ream told me to bring plunzer and work with that and i did exactly what they told but it did not work so they told we’ll send a plumber on 7th may and i have emergency and they gave late appointment for plumber to come at my home to fix and they told i have to pay for that and i told them i have warranty for that so why should i pay for that

Brookfield Residential - Edmonton responseThank you for providing your feedback, we are following up with the team.