Brookfield Residential - Edmonton

May 2026Chappelle Move Up

Overall Rating: 5.0 / 5

We’re very happy with our new Brookfield home — the overall quality, layout, and design are excellent. The floor plan feels thoughtfully planned, the build is solid, and most of the finishing work reflects a high standard. Brookfield has also been very responsive throughout the process. Any questions or service requests were handled quickly, and communication has been smooth from start to finish but some questions seem ignored like landscaping, seems due to a lack of a concrete answer. There are a couple of areas that could be improved. The bathroom hardware — specifically the plasticky nature of handles and tissue holders — feels noticeably lower quality (worse than dollarama) compared to the rest of the home. This will not last long, but they don’t match the otherwise strong craftsmanship. We were also surprised that the home did not come with a garage keypad, which is a basic convenience feature most new builds include. Overall, we’re still very satisfied. With a few small upgrades, the home would be close to perfect — great design, great service, and just a couple of details that could be improved.

Brookfield Residential - Edmonton responseThank you for providing your thoughtful feedback, we will share with our teams. We are pleased to hear that you are very happy with your home and the service you experienced so far.

May 2026Orchards Move Up

Overall Rating: 4.0 / 5

Incredible and easy

Brookfield Residential - Edmonton responseThank you for taking the time to complete your survey. We are happy to hear you enjoyed your experience.

May 2026Orchards Move Up

Overall Rating: 5.0 / 5

We had a great experience from beginning of our inquiry to making of our final purchase. The communication with sales team, inspection and warranty was great. Builder completed the construction on time.

Brookfield Residential - Edmonton responseThank you for sharing your experience with us. We have passed along your comments to the team.

May 2026Edgemont JV Move Up

Overall Rating: 5.0 / 5

The overall sales and purchasing process was very positive and well managed throughout. Sales representative Gurpreet was professional, transparent, and extremely helpful during the entire purchase process. The home orientation meeting with Paul and Jeanine was excellent. They took the time to thoroughly explain all aspects of the home, including key features, systems, and maintenance requirements, which made the transition much easier and more comfortable. Their communication and response times were consistently quick, and they were attentive and supportive throughout the process.

Brookfield Residential - Edmonton responseThank you for taking the time to provide your feedback. We are happy to hear your experience was a positive one and we have shared your comments with the team.

May 2026Orchards SD

Overall Rating: 5.0 / 5

Respondent had no comments.

Brookfield Residential - Edmonton responseWe appreciate you taking the time to complete the survey.

April 2026Chappelle Semi Detached

Overall Rating: 5.0 / 5

Overall, I am satisfied with my experience so far and appreciate the quality provided.

Brookfield Residential - Edmonton responseThank you for taking the time to share your feedback, and we are happy to hear your experience was very good. We have shared your comments with the team.

April 2026Chappelle Semi Detached

Overall Rating: 1.0 / 5

It was good but when i talk to maintenance team about my master bedroom’s washroom toilet when i flush then it doesn’t clean and water comes back with high flow and when maintenance ream told me to bring plunzer and work with that and i did exactly what they told but it did not work so they told we’ll send a plumber on 7th may and i have emergency and they gave late appointment for plumber to come at my home to fix and they told i have to pay for that and i told them i have warranty for that so why should i pay for that

Brookfield Residential - Edmonton responseThank you for providing your feedback, we are following up with the team.

April 2026Chappelle Semi Detached

Overall Rating: 4.0 / 5

Overall, I have mixed feelings about my experience. On one hand, the service was professional, the team was pleasant to work with, and the process felt smoothly. I also truly appreciate the extras that were included, such as the deck, landscaping, and the gift certificate for blinds — those were nice touches. On the other hand, I chose a smaller home with the expectation that upgraded features and higher quality would justify the price compared to larger homes. Unfortunately, the final result did not fully meet those expectations. There are some concerns with the quality of finishing, including insulation between rooms, creaking floors, and a few uneven or crooked corners. I also noticed inconsistency in finishes — for example, door handles, hinges, and light fixtures are black, while faucets, towel holders, and toilet paper holders are silver, which makes the overall look feel less coordinated. That said, I appreciate the effort from the team and the positive aspects of the experience. I hope these points can be taken as constructive feedback to help improve quality and consistency moving forward.

Brookfield Residential - Edmonton responseThank you for taking the time to provide you detailed feedback, and we are pleased that the service you received was positive. We appreciate your feedback on the materials used in the home and will pass this along to our teams for consideration.

April 2026Chappelle Starter

Overall Rating: 5.0 / 5

All good

Brookfield Residential - Edmonton responseThank you for taking the time to provide your feedback.

April 2026Edgemont JV Semi Detached

Overall Rating: 4.0 / 5

Shoutout to Paul and Ilana they are both so helpful.

Brookfield Residential - Edmonton responseThank you for your feedback and comments, we have passed them along to the team.

April 2026Paisley Move Up

Overall Rating: 4.0 / 5

It was a decent experience overall. I am extremely disappointed with the Energy Star rating of the home. The energy consumption is not 20% below that of an average new home. I am unpleasantly surprised that a brand-new home built in the last six months doesn't meet this standard. The home is not green certified either. I blindly believed that I would be able to claim my CMHC insurance partially, based on the marketing team's assurances about the Home Energy Rating during our purchase conversation. It has set me back by 6K. When inquired about this, the executives said we only say "you may" qualify. So don't believe blindly chexk the numbers.

Brookfield Residential - Edmonton responseThank you for providing your feedback, we have shared your information with our teams.

April 2026Chappelle Starter

Overall Rating: 5.0 / 5

My wife and I have a very pleasant overall experience that exceeded our expectations, that is, from the process of buying a new home until the date of our possession. Special credit goes to Jon where he explained to us in detail our new home and how Brookfield takes pride in the craftmanship they put into behind each home. As a first-time home buyer, he addressed all our concerns and reassured us that our relationship with Brookfield will not end after the purchase, but they will be always be there for us every step of the way. This is very consoling for us and we will count on this promise. Kudos to each and every member of Brookfield team for making our first home purchase an enjoyable one!

Brookfield Residential - Edmonton responseThank you for providing your feedback and we are happy to hear we exceeded your expectations. We have passed along your feedback to the team.