4.6

Move-In Experience Survey (30-90 days post move-in)

37 CUSTOMER REVIEWS

  • 5 star

    77.1%

  • 4 star

    22.9%

  • 3 star

    0.0%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.5

Home Quality

4.6

Overall Service

4.1

Time Taken to Correct Items

4.7

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Snowden Bridge, April 2023

4

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Snowden Bridge, February 2023

4.5

Liked Most

Everyone we dealt with was great- we never felt pressured to make upgrades, so we were able to be thoughtful and allocate our budget to things we cared about. As a result, we love our house so much. We have felt very taken care of.

Would Change

The communication from L&L flooring to Brookfield could be better- we upgraded the shower pan to tile and it wasn’t communicated to Brookfield, so the included pan was installed at pre drywall. Not a big deal from a buyer perspective, and Brookfield was great about having to remove it and install the tile, but it sounded like this wasn’t the first time this has happened.

Brookfield Residential - Frederick County Response

Aaron, Thank you for taking the time to complete the survey. We are pleased to hear you are enjoying your new home and community and our team provided such a memorable experience. Congratulations on your new home!