Overall Rating
4.9 / 5 from 45 surveys
Rating distribution
Based on 45 surveys
Quality of Home
4.9 / 5
Quality of Experience
4.9 / 5
Caring Displayed
4.9 / 5
Overall Responsiveness
4.9 / 5
Recent survey feedback
Show All Reviews →May 2026Elyson AL 40s
Overall Rating: 5.0 / 5
Brookfield had 5 star customer service with sales. Dealing with management and walk throughs. Very informative with all our questions and always had someone available to call. Made the house buying process a cake walk. Definitely buying from Brookfield again!
Brookfield Residential - Houston responseThank you so much for sharing your positive experience with us. Our team will be thrilled to hear it!
May 2026Elyson 45s
Overall Rating: 5.0 / 5
We’ve had a great experience with Brookfield Residential. The staff has been friendly, knowledgeable, and always willing to answer our questions. The process has felt organized and well-managed, which made everything much less stressful. We’re very pleased with the quality and service.
Brookfield Residential - Houston responseWe are so happy to hear your positive experience! Thank you so much for sharing.
April 2026Elyson AL 40s
Overall Rating: 5.0 / 5
I would like to commend Adrienne, Jacob and Alfredo. They treated us very professional and very responsive to all our queries.
Brookfield Residential - Houston responseWe are so happy to hear you had a great experience! We will let the team know!
March 2026Elyson 50s
Overall Rating: 4.0 / 5
Im not satisfied with the electrical installation
Brookfield Residential - Houston responseHi there, we sincerely appreciate you taking the time to provide your feedback. We will have a team member contact you to find a resolution!
February 2026Elyson 50s
Overall Rating: 4.0 / 5
Respondent had no comments.
Brookfield Residential - Houston responseThank you for the review, and our team will be reaching out to you soon.
January 2026Elyson 40s
Overall Rating: 5.0 / 5
the house looks great
Brookfield Residential - Houston responseThank you for your feedback! We are happy to hear it!
January 2026Elyson 50s
Overall Rating: 5.0 / 5
Respondent had no comments.
January 2026Elyson AL 40s
Overall Rating: 5.0 / 5
We had a wonderful experience working with Brookfield Resedential, especially Jacob. He was extremely caring, attentive, and truly listened to our needs. He always took the time to explain things clearly and made sure we felt comfortable and supported throughout the process. We are very grateful for his dedication.
Brookfield Residential - Houston responseThank you so much for sharing your positive experience with us!
January 2026Elyson 50s
Overall Rating: 5.0 / 5
Belinda is a rockstar, she addressed all our concerns and was patient with us through out the process.
January 2026Elyson 50s
Overall Rating: 5.0 / 5
Respondent had no comments.
January 2026Elyson 50s
Overall Rating: 4.0 / 5
Everything about our house I love. The reason why I deducted some stars, it’s because there was lack of communication between the sales team and the financial team (loan consultants/officer) our closing felt rushed, and kinda of messy. That really left a bad taste in my mouth. On the other hand; the construction team and superintendent are great and they really have changed my experience for the better.
December 2025Elyson 50s
Overall Rating: 5.0 / 5
It was a great experience buying home with Brookfield Residential