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Brookfield Residential - Houston

Verified homebuyer feedback, ratings, and recent survey insights.

Overall Rating

4.9 / 5 from 45 surveys

Rating distribution

Based on 45 surveys

5 Stars
92%
4 Stars
8%
3 Stars
0%
2 Stars
0%
1 Stars
0%

Quality of Home

4.9 / 5

Quality of Experience

4.9 / 5

Caring Displayed

4.9 / 5

Overall Responsiveness

4.9 / 5

Recent survey feedback

Show All Reviews

May 2026Elyson AL 40s

Overall Rating: 5.0 / 5

Brookfield had 5 star customer service with sales. Dealing with management and walk throughs. Very informative with all our questions and always had someone available to call. Made the house buying process a cake walk. Definitely buying from Brookfield again!

Brookfield Residential - Houston responseThank you so much for sharing your positive experience with us. Our team will be thrilled to hear it!

May 2026Elyson 45s

Overall Rating: 5.0 / 5

We’ve had a great experience with Brookfield Residential. The staff has been friendly, knowledgeable, and always willing to answer our questions. The process has felt organized and well-managed, which made everything much less stressful. We’re very pleased with the quality and service.

Brookfield Residential - Houston responseWe are so happy to hear your positive experience! Thank you so much for sharing.

April 2026Elyson AL 40s

Overall Rating: 5.0 / 5

I would like to commend Adrienne, Jacob and Alfredo. They treated us very professional and very responsive to all our queries.

Brookfield Residential - Houston responseWe are so happy to hear you had a great experience! We will let the team know!

March 2026Elyson 50s

Overall Rating: 4.0 / 5

Im not satisfied with the electrical installation

Brookfield Residential - Houston responseHi there, we sincerely appreciate you taking the time to provide your feedback. We will have a team member contact you to find a resolution!

February 2026Elyson 50s

Overall Rating: 4.0 / 5

Respondent had no comments.

Brookfield Residential - Houston responseThank you for the review, and our team will be reaching out to you soon.

January 2026Elyson 40s

Overall Rating: 5.0 / 5

the house looks great

Brookfield Residential - Houston responseThank you for your feedback! We are happy to hear it!

January 2026Elyson 50s

Overall Rating: 5.0 / 5

Respondent had no comments.

January 2026Elyson AL 40s

Overall Rating: 5.0 / 5

We had a wonderful experience working with Brookfield Resedential, especially Jacob. He was extremely caring, attentive, and truly listened to our needs. He always took the time to explain things clearly and made sure we felt comfortable and supported throughout the process. We are very grateful for his dedication.

Brookfield Residential - Houston responseThank you so much for sharing your positive experience with us!

January 2026Elyson 50s

Overall Rating: 5.0 / 5

Belinda is a rockstar, she addressed all our concerns and was patient with us through out the process.

January 2026Elyson 50s

Overall Rating: 5.0 / 5

Respondent had no comments.

January 2026Elyson 50s

Overall Rating: 4.0 / 5

Everything about our house I love. The reason why I deducted some stars, it’s because there was lack of communication between the sales team and the financial team (loan consultants/officer) our closing felt rushed, and kinda of messy. That really left a bad taste in my mouth. On the other hand; the construction team and superintendent are great and they really have changed my experience for the better.

December 2025Elyson 50s

Overall Rating: 5.0 / 5

It was a great experience buying home with Brookfield Residential