RECENT REVIEWS
Show All ReviewsNew Seaton in Pickering, September 2024
Review of Overall Experience
Some issues which were noted during PDI were not fixed so I feel that can be worked on. But my overall experience with Brookfield has been great and I am amazed with their customer service.
Midhurst Valley, September 2024
Review of Overall Experience
PDI was never completed prior to closing nor within first 30 days. Back sliding doors were still locked shut with screws on moving day. When service was contacted regarding obtaining the necessary occupancy permit to get garbage carts, service advised that Brookfield didn’t have it. Then I emailed another Brookfield address and they immediately provided the permit. Brookfield is falsely advertising savings off price and a loyalty referral program. I bargained my final sale price without the referral. Then I was told about the loyalty program but later denied that benefit. Very confusing and misleading. Basically nobody should mention the loyalty incentive because then they’ll miss out on the price drop promotion?! Jason has been extremely responsive and on top of water leaks and other issues. The welcome basket, soap and toilet paper were much appreciated and a nice touch.
BUILDER PROFILE
Brookfield Residential - Ontario
3381 Steeles Avenue East, Suite 100
Toronto, ON
M2H 3S7
(905) 477-5111
At Brookfield Residential, we’ve been creating ways and places to bring people together for over 60 years. Brookfield Residential has built a reputation as an industry leader and innovator, continuously striving to improve all aspects of the customer experience, from building practices to customer care. We’re proud of what we’ve achieved over the years, within the numerous communities that we’ve developed, and the 30,000+ homes that we’ve built. Our homes are synonymous with our core values of passion, integrity and community.
Awards:
Recent awards given to Brookfield Residential include the prestigious J.D. Power and Associates’ Award for Highest Ranking Builder in Customer Satisfaction, Tarion Builder of the Year, OHBA Builder of the Year, and BILD Best Customer Care. These awards speak to our dedication to customer care and to providing you with a quality home to enjoy for many years.