4.4

Move-In Experience Survey (30-90 days post move-in)

95 CUSTOMER REVIEWS

  • 5 star

    54.2%

  • 4 star

    35.9%

  • 3 star

    6.3%

  • 2 star

    0.7%

  • 1 star

    2.8%

4.3

Quality of Home

4.3

Quality of Experience

4.4

Caring Displayed

4.4

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Station No. 3, August 2025

5

Review of Overall Experience

First class

Heartland in Baxter, August 2025

4

Review of Overall Experience

This is our second time purchasing with Brookfield Residential. While there are a few minor items that need to be fixed — which we understand is normal — overall, we have been happy with our experience and continue to trust Brookfield as a builder. This time, we purchased a spec home. Overall, it’s a great house, but I wanted to share some constructive feedback on a few things that could potentially be improved for future builds: Bathroom cabinets – None of the bathrooms have drawers, which makes storage less convenient. Having at least one drawer in each would be a big improvement. Kitchen – The kitchen is quite basic for the size and price of the home, with only one bank of drawers. A more upgraded kitchen would better match the overall scale and feel of the home. Appliance package – Unfortunately, this is the least functional set of appliances we’ve had. The washer cannot handle a king duvet, and the fridge freezes many items even after adjusting the temperature. Basement windows – These appear to be the smallest possible size. Larger windows would make the basement feel brighter and more inviting.

BUILDER PROFILE

Brookfield Residential - Ontario
3381 Steeles Avenue East, Suite 100
Toronto, ON
M2H 3S7
(905) 477-5111

 

At Brookfield Residential, we’ve been creating ways and places to bring people together for over 60 years. Brookfield Residential has built a reputation as an industry leader and innovator, continuously striving to improve all aspects of the customer experience, from building practices to customer care. We’re proud of what we’ve achieved over the years, within the numerous communities that we’ve developed, and the 30,000+ homes that we’ve built. Our homes are synonymous with our core values of passion, integrity and community.

Awards:

Recent awards given to Brookfield Residential include the prestigious J.D. Power and Associates’ Award for Highest Ranking Builder in Customer Satisfaction, Tarion Builder of the Year, OHBA Builder of the Year, and BILD Best Customer Care. These awards speak to our dedication to customer care and to providing you with a quality home to enjoy for many years.