4

Move-In Experience Survey (30-90 days post move-in)

13 CUSTOMER REVIEWS

  • 5 star

    50.0%

  • 4 star

    28.6%

  • 3 star

    17.9%

  • 2 star

    3.6%

  • 1 star

    0.0%

3.9

Home Quality

4.2

Overall Service

3.1

Time Taken to Correct Items

4.2

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Midhurst Valley, September 2023

4.5

Liked Most

All aspects have been great. Having someone to reach out to with concerns has been great. Vanessa always responds promptly.

Would Change

Everyone at Brookfield has been very friendly. Jason ( from construction team) came over to help correct a couple issues and was really great. He took his time to explain a few different items to me, which I really appreciate .

Brookfield Residential - Ontario Response

We’re so glad you enjoyed your New Home Experience! Thank you for sharing your kind words, thoughtful feedback and shout outs to our Customer Care team, Jason and Vanessa. It's truly an honour to share in this life milestone with you. Thank you!

Midhurst Valley, June 2023

5

Liked Most

This is the only builder I know, who ADDED many items after closing for free to add value to our homes. Namely smooth ceiling, enhanced toilets, 3 pc roughing are a few items they included after signing the APS.

Would Change

its excellent and I am happy with them

BUILDER PROFILE

Brookfield Residential - Ontario
3381 Steeles Avenue East, Suite 100
Toronto, ON
M2H 3S7
(905) 477-5111

 

At Brookfield Residential, we’ve been creating ways and places to bring people together for over 60 years. Brookfield Residential has built a reputation as an industry leader and innovator, continuously striving to improve all aspects of the customer experience, from building practices to customer care. We’re proud of what we’ve achieved over the years, within the numerous communities that we’ve developed, and the 30,000+ homes that we’ve built. Our homes are synonymous with our core values of passion, integrity and community.

Awards:

Recent awards given to Brookfield Residential include the prestigious J.D. Power and Associates’ Award for Highest Ranking Builder in Customer Satisfaction, Tarion Builder of the Year, OHBA Builder of the Year, and BILD Best Customer Care. These awards speak to our dedication to customer care and to providing you with a quality home to enjoy for many years.