4.3

Move-In Experience Survey (30-90 days post move-in)

122 CUSTOMER REVIEWS

  • 5 star

    59.0%

  • 4 star

    37.3%

  • 3 star

    3.1%

  • 2 star

    0.6%

  • 1 star

    0.0%

4.2

Home Quality

4.4

Overall Service

3.6

Time Taken to Correct Items

4.7

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Pathways in Caledon East, August 2021

4.5

Liked Most

Brookfield's team had played a big role in enhancing my and my family's experience in the overall home-buying process.

Would Change

For first-time new-home buyers, extra care should be taken to ensure that they are well aware and informed of all the steps in the home-buying process. Especially during the stages of pre-construction and final selection.

Brookfield Residential - Ontario Response

Thank-you for your review. We're so happy you've had a great experience with Brookfield!

Woodhaven in Aurora, July 2021

5

Liked Most

Ultimately, your exceptional team helped us to build a beautiful home that we can enjoy for years to come. It is really about the genuine people who work with us every day and demonstrate that they care, whether it's been Sylvie, Amanda or Ralph and the team onsite. Ralph's knowledge, professionalism, responsiveness and commitment to customers as the site super are beyond comparison. The attention to detail while building a number of houses concurrently is astounding. Each day at the dinner table with the family we speak of how happy we are that we made the decision to purchase from Brookfield in Aurora. Building a new home can be stressful, but to date this has been our most positive experience in home ownership. You nailed it, Brookfield. Thank you.

Would Change

Respondent had no comments.

Brookfield Residential - Ontario Response

Thank-you for your feedback! We're so happy to hear you've had such a great experience!

BUILDER PROFILE

Brookfield Residential - Ontario
3381 Steeles Avenue East, Suite 100
Toronto, ON
M2H 3S7
(905) 477-5111

 

At Brookfield Residential, we’ve been creating ways and places to bring people together for over 60 years. Brookfield Residential has built a reputation as an industry leader and innovator, continuously striving to improve all aspects of the customer experience, from building practices to customer care. We’re proud of what we’ve achieved over the years, within the numerous communities that we’ve developed, and the 30,000+ homes that we’ve built. Our homes are synonymous with our core values of passion, integrity and community.

Awards:

Recent awards given to Brookfield Residential include the prestigious J.D. Power and Associates’ Award for Highest Ranking Builder in Customer Satisfaction, Tarion Builder of the Year, OHBA Builder of the Year, and BILD Best Customer Care. These awards speak to our dedication to customer care and to providing you with a quality home to enjoy for many years.