4.5

Move-In Experience Survey (30-90 days post move-in)

1240 CUSTOMER REVIEWS

  • 5 star

    65.4%

  • 4 star

    25.4%

  • 3 star

    6.1%

  • 2 star

    1.9%

  • 1 star

    1.2%

4.4

Quality of Home

4.5

Quality of Experience

4.6

Caring Displayed

4.6

Overall Responsiveness

RECENT REVIEWS

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Nexton, November 2024

5

Review of Overall Experience

The staff I dealt with throughout the process were very helpful and informative

Snowden Bridge, November 2024

3

Review of Overall Experience

Our experience varied at different stages. Rick was fantastic to work with and did his very best to ensure the home was ready and things were fixed prior to settlement. Everyone was very responsive during the sales and construction periods and were always willing to answer questions and discuss concerns that we had. We purchased a home that was already under construction, but some changes could still be made. We are grateful that Mary assisted us with pointing out things that we could choose such as the flooring, exterior color, and adding stair railing. There were a few things that were not included in the home that we were not aware of and it would have been helpful to know or at least discuss certain things customers would expect that were not included (garage door opener, ceilings painted white, etc.). Construction standards have fallen and the craftsmanship/work product is not necessarily what you would expect for a $620k home. Also, the finishes and included fixtures chosen by Brookfield are the cheapest and lowest quality on the market akin to what would be seen in an average apartment. With fewer and fewer options being included in the base price, providing fixtures of medium quality should be standard for homes with base prices exceeding a half a million dollars. Brookfield, as the developer, has a reputation in other states of starting communities like Snowden Bridge with promises of lots of amenities and then not following through on proposed plans and reducing the quality of the development. There are rumors in this community that the second pool, which was marketed to us during our sales experience, will no longer be built. I hope that is not the case, but many residents in Snowden Bridge are growing frustrated with the slow decline in the development of the community. Most of my frustrations during this process come from the very apparent prioritization of profits over quality and consumers.