Move-In Experience Survey (30-90 days post move-in)


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Home Quality


Overall Service


Time Taken to Correct Items


Would Recommend Builder


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Woodhaven in Aurora, October 2021


Liked Most

the floor throughout the house

Would Change

the layout of the main floor to be even more open and remove the pantry for an open concept and larger kitchen. The walk-in closet and laundry room should be merged into one.

Brookfield Residential Response

Thank-you for your feedback. We're so happy to hear that you've had such a positive experience with Brookfield Residential.

Latitude at Rancho Tesoro, October 2021


Liked Most

It is equipped as a Connect Home with really nice and new technology features. Both Jeffery and Mike are super helpful through the buying process. They are knowledgeable and thoroughly explain all my questions and more so I really appreciated.

Would Change

The home is great, I love the view and the home quality put in the unit, but hate the carpet. It would be nice if I was allowed to pick the carpet choice and the kitchen counter top color choice. The services I have received from the Sales Team (Jeffrey, Kim) , Debby (Loan Depot), Mike (Home Tour Orientation) and the manager ( I think his name is Roberto?) that comes around few times just to check on the heater pump issue and the property have been wonderful. I felt safe and welcomed, just can't say the same about the HOA service at this moment as I am not happy. Dawn told me someone will contact me about the nonworking fob but I have not got any calls or emails. I plan on following up but just have not the time this week yet. Also, as much as what we are paying for the HOA monthly, it would be nice if there was a recreational/gym room besides the pool.

Brookfield Residential Response

We appreciate you taking the time to share your experience with us. We'll pass along your comments to our team for review and appropriate action.