4.4

Move-In Experience Survey (30-90 days post move-in)

1598 CUSTOMER REVIEWS

  • 5 star

    69.8%

  • 4 star

    26.1%

  • 3 star

    3.6%

  • 2 star

    0.5%

  • 1 star

    0.0%

4.4

Home Quality

4.5

Overall Service

4

Time Taken to Correct Items

4.5

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Kissing Tree - Cottages, December 2020

2

Liked Most

I appreciated Janice's help as I was bounced from person to person when I had concerns.

Would Change

I would have appreciated honesty & open communication-I was the first to buy in this area and onel of the very last to move in without any concern to the personal cost to me, never met with a designer, picked things off of paper was not welcomed by anyone other than Janice. I felt overlooked and not a partner in the process. A house was built and I paid dearly for it.

Ridgeview, December 2020

4

Liked Most

I enjoyed working with Pete the sales advisor. He is knowledgeable, professional, and polite. He is very personable, and has valuable input that led to my final design decisions. Additionally, Patrick is a great superintendent. He has developed great skills in construction, and is able to correct issues timely. I would be happy to have the opportunity to purchase another home through Brookfield residential.

Would Change

I suggest continuing to develop the Brookfield team. The more experienced each member is in his or her speciality, the less issues will be need to be corrected. Paying more attention to the details of a home will ensure competitiveness among other builders. It is important that, if a home is sold as an energy efficient home, that there are no energy efficient issues.