Brookfield Residential - Raleigh/Durham, NC

September 2026Wendell Falls 20' TH

Overall Rating: 5.0 / 5

Brookfield team was promoted, and made the process enjoyable!

August 2026Wendell Falls 20' TH

Overall Rating: 5.0 / 5

We live the community, everything is beautifully done, and Chris has been so helpful when we need anything!

August 2026Wendell Falls 20' TH

Overall Rating: 5.0 / 5

Great

July 2026Wendell Falls

Overall Rating: 4.0 / 5

So many careless mistakes that were found pre and post closing. Roof shingles not attached, fireplace furnace not sealed, HVAC installed incorrectly flooding the attack and ruining the ceiling twice, incorrectly installed weather stripping, hardware installed crooked or poorly. The construction team has been incredibly responsive however and fixed every issue very quickly which has been great. However, company is costing themselves so much money having to reinstall and repair things because they weren’t done properly before closing. The purchasing process was pretty easy as well.

June 2026Wendell Falls 20' TH

Overall Rating: 3.0 / 5

Builder Chris has been, and was excellent throughout the whole process!

May 2026Wendell Falls 20' TH

Overall Rating: 5.0 / 5

I have worked with other builders and I have been positively impressed by Brookfield. The quality of the construction and the customer service have been excellent.

May 2026Wendell Falls

Overall Rating: 5.0 / 5

Chris from the builder team and Alex from sales team made the experience to be smooth and enjoyable.

March 2026Wendell Falls

Overall Rating: 5.0 / 5

Russ was exceptional. A true asset for your company. Also, Alex was outstanding. Great team!

March 2026Wendell Falls

Overall Rating: 5.0 / 5

Respondent had no comments.

February 2026Wendell Falls 20' TH

Overall Rating: 4.0 / 5

Respondent had no comments.

February 2026Wendell Falls

Overall Rating: 5.0 / 5

The experience has been great so far. Russ has helped us out a ton with some of the small nuance things and has been super timely on his responses and getting those things fixed. We are super happy with our decision to go with Brookfield and everyone involved has made this the easiest process for us.

January 2026Wendell Falls

Overall Rating: 4.0 / 5

Overall, the experience was very positive. The sales team—Alex, Bryan, and Yvette—guided us through the entire process with professionalism and patience. They were consistently responsive, quick to address our questions, and supportive from start to finish. We did have a small disagreement regarding the laundry room sink, which was not initially presented as an option. Although we had to add it later at an additional cost, the team handled the situation politely and efficiently, and it didn’t diminish our overall impression of their service. Our experience with the construction team, particularly Dee and Russ, was exceptional. They were incredibly helpful, respectful, and attentive throughout the build. Most of our requests were handled promptly and without any hassle. We did, however, feel disappointed with the quality of the interior paint. The finish looks inexpensive, marks easily, and shows dirt quickly—something we did not expect at this price point. We also noticed issues with the caulking in the bathrooms. Both the paint touch-ups and the caulking had to be redone. To their credit, Dee and Russ addressed these concerns immediately and without hesitation, which we truly appreciated. Still, we hope Brookfield considers using higher-quality paint in future homes. Despite these concerns, the overall experience remained very positive. It’s clear that Brookfield invests in training their staff well—Dee and Russ truly understood that a home is more than a construction project; it’s a major milestone for a family. Their care and professionalism helped make the journey a smooth and meaningful one. In the end, we’re happy with both the process and the people who helped bring our new home to life.