Brookfield Residential - Raleigh/Durham, NC

March 2026Wendell Falls

Overall Rating: 5.0 / 5

Russ was exceptional. A true asset for your company. Also, Alex was outstanding. Great team!

March 2026Wendell Falls

Overall Rating: 5.0 / 5

Respondent had no comments.

February 2026Wendell Falls 20' TH

Overall Rating: 4.0 / 5

Respondent had no comments.

February 2026Wendell Falls

Overall Rating: 5.0 / 5

The experience has been great so far. Russ has helped us out a ton with some of the small nuance things and has been super timely on his responses and getting those things fixed. We are super happy with our decision to go with Brookfield and everyone involved has made this the easiest process for us.

January 2026Wendell Falls

Overall Rating: 4.0 / 5

Overall, the experience was very positive. The sales team—Alex, Bryan, and Yvette—guided us through the entire process with professionalism and patience. They were consistently responsive, quick to address our questions, and supportive from start to finish. We did have a small disagreement regarding the laundry room sink, which was not initially presented as an option. Although we had to add it later at an additional cost, the team handled the situation politely and efficiently, and it didn’t diminish our overall impression of their service. Our experience with the construction team, particularly Dee and Russ, was exceptional. They were incredibly helpful, respectful, and attentive throughout the build. Most of our requests were handled promptly and without any hassle. We did, however, feel disappointed with the quality of the interior paint. The finish looks inexpensive, marks easily, and shows dirt quickly—something we did not expect at this price point. We also noticed issues with the caulking in the bathrooms. Both the paint touch-ups and the caulking had to be redone. To their credit, Dee and Russ addressed these concerns immediately and without hesitation, which we truly appreciated. Still, we hope Brookfield considers using higher-quality paint in future homes. Despite these concerns, the overall experience remained very positive. It’s clear that Brookfield invests in training their staff well—Dee and Russ truly understood that a home is more than a construction project; it’s a major milestone for a family. Their care and professionalism helped make the journey a smooth and meaningful one. In the end, we’re happy with both the process and the people who helped bring our new home to life.

January 2026Wendell Falls

Overall Rating: 5.0 / 5

Brookfield was Great to deal with in all aspects of the build. The sales consultant Alex was very helpful and professional and the builder. Russ was a rockstar. I will Definitely recommend Brookfield in the future

January 2026Wendell Falls 20' TH

Overall Rating: 5.0 / 5

Yvette and Russ are really professional and great from Brookfield

November 2025Wendell Falls

Overall Rating: 5.0 / 5

We thoroughly enjoyed the process of building with Brookfield. They made it easy and working with Russ was great.

November 2025Wendell Falls 20' TH

Overall Rating: 5.0 / 5

Russ and the construction team were fantastic! They have been very responsive, helpful and informative about the building process before and after closing. There were minor flaws, which is expected but overall everything turned out pretty great so far.

October 2025Wendell Falls

Overall Rating: 5.0 / 5

It has been a great experience working with Brookfield. Russ has been extremely communicative and helpful during the first 30 days of living in our home to fix anything needed.

October 2025Wendell Falls 20' TH

Overall Rating: 5.0 / 5

Upon taking possession, it was a pleasure meeting the Brookfield Team especially Russ, initially while looking at the properties Byran and Alex were very knowledgeable and considerate when we asked numerous questions, we would and have recommended the properties to other prospective buyers.

October 2025Wendell Falls 20' TH

Overall Rating: 5.0 / 5

The entire team has been great to work with. They are responsive and provide excellent service