3.1

Move-In Experience Survey (30-90 days post move-in)

8 CUSTOMER REVIEWS

  • 5 star

    0.0%

  • 4 star

    50.0%

  • 3 star

    40.0%

  • 2 star

    0.0%

  • 1 star

    10.0%

3.4

Home Quality

2.4

Overall Service

2

Time Taken to Correct Items

2.4

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Easton Village, December 2022

3.5

Liked Most

Shane on-site always available to help with initial problems

Would Change

Better low end option Example my shower head comes out of the drywall… spend a few extra buck to put the tile up farther … just looks crazy and your mortgage partner is an epic disappointment… I did not use him and he a terrible representative for your company when all others truly seem engaged and care

Easton Village, November 2022

2.5

Liked Most

Have made a mortgage payment and have been UNABLE TO LIVE IN THE HOME!!! How would you feel?

Would Change

WOULD NOT HAVE PURCHASED!

Brookfield Residential - Talbot County Response

Frederick, Thank you for taking the time to complete the survey. Our team is working closely with you to resolve your concerns. We appreciate your feedback as we continually strive to improve the customer experience.