4.1

Move-In Experience Survey (30-90 days post move-in)

5 CUSTOMER REVIEWS

  • 5 star

    57.1%

  • 4 star

    28.6%

  • 3 star

    14.3%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.1

Home Quality

4.2

Overall Service

2.9

Time Taken to Correct Items

4.3

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Easton Village, January 2021

4.5

Liked Most

Very sound and beautiful home

Would Change

Better follow up on items outstanding after moving in. Still waiting for some drywall to be fixed after 3 months

Brookfield Residential - Talbot County Response

Hi Lisa, thank you so much for taking time out of your day to leave a review! We are very pleased to hear that you love your new home! In looking into your case, it looks like repair for the drywall has been scheduled and should be remedied soon. Thank you for your feedback, and congratulations on your new home!

Easton Village, June 2020

3

Liked Most

Insulation is well done. Flooring was well done.

Would Change

Electrical co installed lighting in the wrong locations after the prewall inspection. I paid extra for three light/exhaust fans in the three bathrooms but the wrong styles were installed. The vanity lights were installed too high even though measurements were submitted. Electric boxes behind fixtures were not recessed enough into the wall. The circuit breaker trips frequently under normal use. Another electric co should be used. Choosing tile at L&L tile co was difficult in the physical space as tile was not displayed well. The salesman was not very helpful and referred to many samples as being expensive and not listening to the customer’s wishes. Cabinetry is cheap and contractor grade. Few choices for stone countertops.

Brookfield Residential - Talbot County Response

Thank you for your feedback. We are glad you like the insulation and flooring. We are committed to quality, safety, and customer service and are sorry that your experience in some aspects of building your home did not meet your expectations. We are glad our team has been able to address your concerns and make things right.