3.2

Move-In Experience Survey (30-90 days post move-in)

6 CUSTOMER REVIEWS

  • 5 star

    0.0%

  • 4 star

    55.6%

  • 3 star

    33.3%

  • 2 star

    0.0%

  • 1 star

    11.1%

3.6

Home Quality

2.4

Overall Service

2.5

Time Taken to Correct Items

2.8

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Easton Village, July 2022

3.5

Liked Most

Floor plan, location, attractiveness of the house, and quality of the house. The community is beautiful.

Would Change

Provide timely response to customers questions throughout the process. Or sales rep did not do this. Sometimes she didn’t respond at all. If there is going to be a delay with the house, tell people up front. We were strung along from March through the end of June. We didn’t know if we would be able to close by June 28 when our rate lock expired. And we closed without a Certificate of Occupancy because house didn’t pass inspection. There were also 4 different superintendents during the process of building our house. I feel we had to watch over Brookfield every step of the way.

Brookfield Residential - Talbot County Response

Kevin, Thank you for taking the time to complete the survey and providing your comments that will be shared as we continually strive to improve the customer experience. Congratulations on your new home!

Easton Village, July 2022

3

Liked Most

My wife likes the home

Would Change

Don’t go there

Brookfield Residential - Talbot County Response

Segundo, Thank you for taking the time to complete the survey. Our team is working closely with you to resolve any concerns as you continue to get settled in your new home. Congratulations!