4.2

Move-In Experience Survey (30-90 days post move-in)

6 CUSTOMER REVIEWS

  • 5 star

    57.1%

  • 4 star

    28.6%

  • 3 star

    14.3%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.2

Home Quality

4.3

Overall Service

3.2

Time Taken to Correct Items

4.3

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Easton Village, May 2021

4

Liked Most

Once we get the post-construction issues addressed, we will love this home and this community.

Would Change

Communication post-closing. Unfortunately the project manager (Kelli) we had been dealing with up to the pre-closing inspection left Brookfield. I would recommend replacing her position. Roger, her supervisor, is a lovely guy and tries to be responsive, but it is clear he has too much on his plate.

Easton Village, February 2021

4.5

Liked Most

We were very happy that our journey from the time we signed the contract to the day we moved in was relatively smooth. Considering that 2020 was a difficult year because of the pandemic, the construction went like clockwork. We were kept informed on a regular basis by the Easton Village sales manager, who did an excellent job. The Bridgeport home we chose is exactly right for us.

Would Change

We would like more street lights. It is pitch dark at night, except for one lamp. A major problem has been that Fox Squirrel Way does not exist on GPS as yet. This caused us a lot of stress and time wasted in regard to deliveries when we first moved in. If there was an emergency it might mean life or death if the services could not find someone's house. This should be addressed!

Brookfield Residential - Talbot County Response

Hi Roger, thank you for taking time out of your day to share your thoughts with our team. Based on your feedback, we were able to submit a request to have Fox Squirrel Way added to the most popular GPS programs. We are so pleased to hear that you had a smooth journey from contract to move in and that your home is exactly right for you! Thank you, and congratulations!