RECENT REVIEWS
Show All ReviewsEaston Village, January 2022
Liked Most
We love the design of our home. Roger was great. He worked very hard and he responded while working under extreme pressure and stress.
Would Change
I detailed this in my initial response. The bottom line is copied here: We would have preferred that the home not be rushed. The rushing caused the poor quality of the finishes and installation and a ROOF THAT LEAKED. This has created great disappointment and stress during a time when so much needs to get done. The last thing a new homeowner expects is to be worried about the quality of the newly constructed home they just purchased. Having said that, we still love our home. We want things to be fixed and get settled so we do not have to worry about the home and can enjoy it. It took 15 months for our home to be built. We did not receive timely updates regarding the schedule. We had to ask for information and updates at each step.
Easton Village, October 2021
Liked Most
We love the design and layout of the home and the community! Overall I feel that we got a good home for the value.
Would Change
Communication about the whole build process needs to be very much improved. The first salesperson was terrible; she was let go and the new salesperson was nicer but not readily available to communicate with. They need to be more aware of what is happening in terms of permits, timeline, build process and communicate issues upfront to the buyer. We shouldn't have had to call her weekly to get news. They never set up a weekly call (which would greatly improve the buying experience). All our issues that I highlighted earlier made the process more stressful as time went on and created a mistrust with the sales associate.
Brookfield Residential - Talbot County Response
Benjamin, Thank you for taking the time to complete the survey. We appreciate the feedback and we will share your comments as we continuously look to improve the customer experience. Congratulations on your new home!
BUILDER PROFILE
Brookfield Residential - Talbot County
28317 Withers Way
Easton, MD
21601
(410) 770-4676
At Brookfield Residential, we’ve been creating ways and places to bring people together for over 60 years. Brookfield Residential has built a reputation as an industry leader and innovator, continuously striving to improve all aspects of the customer experience, from building practices to customer care. We’re proud of what we’ve achieved over the years, within the numerous communities that we’ve developed, and the 30,000+ homes that we’ve built. Our homes are synonymous with our core values of passion, integrity and community.
Brookfield Residential - Talbot County Response
Neil, Thank you for taking the time to complete the survey. We will share your comments as we are continuously looking to improve the customer experience. Our Customer Care Team is available to assist with any concerns you have. Please reach out to them through the online portal for any service requests. You may also call 703-270-1478 or email Customer.Service@brookfieldrp.com.