4.3

Move-In Experience Survey (30-90 days post move-in)

4 CUSTOMER REVIEWS

  • 5 star

    60.0%

  • 4 star

    20.0%

  • 3 star

    20.0%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.4

Home Quality

4.1

Overall Service

3.3

Time Taken to Correct Items

4.2

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Easton Village, August 2021

3

Liked Most

Jury still out on this one, although I will say Annie in sales and Doug in the service department have been very responsive.

Would Change

Would have rather worked with a different sales person from the beginning, felt mislead about many issues.

Easton Village, May 2021

4

Liked Most

Once we get the post-construction issues addressed, we will love this home and this community.

Would Change

Communication post-closing. Unfortunately the project manager (Kelli) we had been dealing with up to the pre-closing inspection left Brookfield. I would recommend replacing her position. Roger, her supervisor, is a lovely guy and tries to be responsive, but it is clear he has too much on his plate.

Brookfield Residential - Talbot County Response

Karen thank you for taking the time to complete the survey. We are working on hiring a few new team mates to assist Roger and we appreciate your patience and understanding. Easton Village is a wonderful community and we are thrilled to hear how much you are enjoying living there in your new home.