3.3

Move-In Experience Survey (30-90 days post move-in)

4 CUSTOMER REVIEWS

  • 5 star

    0.0%

  • 4 star

    57.1%

  • 3 star

    28.6%

  • 2 star

    0.0%

  • 1 star

    14.3%

3.5

Home Quality

2.7

Overall Service

2.7

Time Taken to Correct Items

3.1

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Easton Village, January 2022

3.5

Liked Most

We love the design of our home. Roger was great. He worked very hard and he responded while working under extreme pressure and stress.

Would Change

I detailed this in my initial response. The bottom line is copied here: We would have preferred that the home not be rushed. The rushing caused the poor quality of the finishes and installation and a ROOF THAT LEAKED. This has created great disappointment and stress during a time when so much needs to get done. The last thing a new homeowner expects is to be worried about the quality of the newly constructed home they just purchased. Having said that, we still love our home. We want things to be fixed and get settled so we do not have to worry about the home and can enjoy it. It took 15 months for our home to be built. We did not receive timely updates regarding the schedule. We had to ask for information and updates at each step.

Brookfield Residential - Talbot County Response

Neil, Thank you for taking the time to complete the survey. We will share your comments as we are continuously looking to improve the customer experience. Our Customer Care Team is available to assist with any concerns you have. Please reach out to them through the online portal for any service requests. You may also call 703-270-1478 or email Customer.Service@brookfieldrp.com.

Easton Village, October 2021

3.5

Liked Most

We love the design and layout of the home and the community! Overall I feel that we got a good home for the value.

Would Change

Communication about the whole build process needs to be very much improved. The first salesperson was terrible; she was let go and the new salesperson was nicer but not readily available to communicate with. They need to be more aware of what is happening in terms of permits, timeline, build process and communicate issues upfront to the buyer. We shouldn't have had to call her weekly to get news. They never set up a weekly call (which would greatly improve the buying experience). All our issues that I highlighted earlier made the process more stressful as time went on and created a mistrust with the sales associate.

Brookfield Residential - Talbot County Response

Benjamin, Thank you for taking the time to complete the survey. We appreciate the feedback and we will share your comments as we continuously look to improve the customer experience. Congratulations on your new home!