4.8

Move-In Experience Survey (30-90 days post move-in)

297 CUSTOMER REVIEWS

  • 5 star

    83.8%

  • 4 star

    13.6%

  • 3 star

    1.7%

  • 2 star

    0.6%

  • 1 star

    0.3%

4.8

Quality of Home

4.8

Quality of Experience

4.9

Caring Displayed

4.9

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Kissing Tree, February 2026

5

Review of Overall Experience

Wonderful experience throughout. Every Brookfield person involved has been fantastic! We absolutely love our home and can't wait to explore our new community!

Kissing Tree, January 2026

2

Review of Overall Experience

The people I've met at Brookfield are high quality professionals. Unfortunately, the rules of engagement are very limiting and not designed to achieve customer satisfaction. My experience has been that Brookfield is all about Brookfield. They really aren't interested in the customer or achieving any customer engagement metrics consistent with the survey questions. I believe management of Brookfield is bottom line focused NOT customer focused in any meaningful way.

BUILDER PROFILE

Brookfield Residential - Texas
11501 Alterra Pkwy #100
Austin, TX
78758
(512) 960-3693

Brookfield Residential is a leading North American new home builder and land developer with one goal in mind - to create the best places to call home. From the development of award-winning master-planned communities, to the design and construction of premier homes and commercial properties, we are committed to cultivating an exceptional life experience for our customers.