4.2

Move-In Experience Survey (30-90 days post move-in)

261 CUSTOMER REVIEWS

  • 5 star

    54.7%

  • 4 star

    37.4%

  • 3 star

    7.5%

  • 2 star

    0.3%

  • 1 star

    0.0%

4.3

Home Quality

4.2

Overall Service

3.7

Time Taken to Correct Items

4.3

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Kissing Tree, February 2021

4.5

Liked Most

The plan we selected is very live able.

Would Change

Improved attention to details of final fit and finish.

Brookfield Residential - Texas Response

Glad you're loving the floorplan, Gerald! Thanks for your feedback regarding attention to details and final finish-- this helps us when making future improvements!

Wild Rock, January 2021

3

Liked Most

The sales person was forthcoming and willing to work with the buyer to get approval for additional items requested. In Wild Rock , Vern and our site supervisor Terry were always pleasant and helpful to meet our needs. I would definitely work with both of them in the future should that opportunity arise. They absolutely made us feel we were their only customers which is the way it should be. Well done gentlemen!

Would Change

First the design center needs to update materials with more choices of GOOD quality products. Secondly only two 2 models homes were built but 7 basic floor plans were offered, so the point is it’s hard to know how the flow of the house feels to the buyer if you only are looking at a drawing on a piece of paper. Interior paint types ( flat vs low sheen) should be option because the buyer is ultimately paying for the paint anyway. Choices of the tub, toilets etc is as important as the facets and sinks. Only one choice for a faux mantel ? Really? Way to expense not to have the real thing.

Brookfield Residential - Texas Response

Don, thanks so much for the kind words about our Wild Rock team! Vern and Terry are really great, we're so lucky to have them! We apologize for the selections in the design center, it's something we're working on so that we can provide our customers more options! We really appreciate you sharing this feedback.