4.4

Move-In Experience Survey (30-90 days post move-in)

268 CUSTOMER REVIEWS

  • 5 star

    65.0%

  • 4 star

    29.6%

  • 3 star

    4.5%

  • 2 star

    0.9%

  • 1 star

    0.0%

4.3

Home Quality

4.4

Overall Service

3.7

Time Taken to Correct Items

4.5

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Easton Park - Union Park, August 2022

4.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Brookfield Residential - Texas Response

Gregory, Thank you for the great scores on your survey. Congratulations on your new home!

Kissing Tree, August 2022

5

Liked Most

The floor plan is best we have see for this size home. The flow from laundry room to closet to bathroom is genius! The living room, kitchen, bar area, open concept layout is phenomenal.

Would Change

Subcontractors (already mentioned), improved or more frequent communication from “Coordinator” during build process, a little more time in design center. Felt rushed as in we were told only had 2 days and xx time for design Center day 1 and 2 etc…. While we understand there have to be some limits otherwise you could end up with new owners taking forever and changing their mind too many times. It would be more assuring if when purchasing a larger floor plan or maybe a traditional model owners are given a little more time.

Brookfield Residential - Texas Response

Jeffrey, Thank you for taking the time to complete the survey. We appreciate your feedback on the design center timeline and communication, I will pass this onto the team for future customer experience enhancements. We're so glad that you love your floor plan and the layout of your new home. We hope you're enjoying all that Kissing Tree has to offer!