4.8

Move-In Experience Survey (30-90 days post move-in)

313 CUSTOMER REVIEWS

  • 5 star

    81.1%

  • 4 star

    14.8%

  • 3 star

    3.4%

  • 2 star

    0.5%

  • 1 star

    0.3%

4.7

Quality of Home

4.8

Quality of Experience

4.9

Caring Displayed

4.9

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Easton Park - 40s, May 2025

5

Review of Overall Experience

The a Brookfield experience was a pleasant one. From beautiful homes to timely responses. We appreciate the Brookfield team making our first buying experience a great one!

Brookfield Residential - Texas Response

Juan, thank you so much for your feedback. We're so glad that your first buying experience was one to remember. Congratulations on your new home!

Kissing Tree, May 2025

5

Review of Overall Experience

Our overall experience with Brookfield was exceptional. Thank you Marc, (New Home Counselor), Joanna (Design Consultant ), Karen (Customer Guide), Colin (Construction Manager) and Thom (warranty and post move in assistance). We love our new home and community. The only challenge we experienced was with Home Pro. There was a communication gap around setting up our first appointment time caused by a clerical error they made with our phone number. Then, at White Glove inspection, wish we got a little more help with our Ring doorbell. After move in, we discovered the chime was not working due to poor battery install. Also, found we had a weak internet connection for our media outlet. Discovered by the person who wall mounted our TV. All fixable, and relatively small things, but something else to do that could have been avoided.

Brookfield Residential - Texas Response

Edward, Thank you so much for the kind words and for recognizing Marc, Joanna, Karen, Colin, and Thom. We’re thrilled to hear your experience with the Brookfield team was exceptional and that you’re loving your new home and community! We also appreciate you sharing the feedback regarding your Home Pro experience; we understand how those small tech issues can add up and we’ll use your insights to help improve communication and support during setup. We're grateful for your thoughtful review and are so glad to have you as part of the Kissing Tree family!

BUILDER PROFILE

Brookfield Residential - Texas
11501 Alterra Pkwy #100
Austin, TX
78758
(512) 960-3693

Brookfield Residential is a leading North American new home builder and land developer with one goal in mind - to create the best places to call home. From the development of award-winning master-planned communities, to the design and construction of premier homes and commercial properties, we are committed to cultivating an exceptional life experience for our customers.