4.5

Move-In Experience Survey (30-90 days post move-in)

148 CUSTOMER REVIEWS

  • 5 star

    59.2%

  • 4 star

    33.3%

  • 3 star

    5.4%

  • 2 star

    0.7%

  • 1 star

    1.4%

4.5

Quality of Home

4.5

Quality of Experience

4.4

Caring Displayed

4.4

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Silo at Smith Farm, April 2025

4

Review of Overall Experience

My family and I are happy in our new home, grateful to have chosen capital home ❤️

Capital Homes Response

It's been a pleasure serving you! We are so happy you love your new home and hope you enjoy it for many years to come!

Elysian Fields, April 2025

4

Review of Overall Experience

I was disappointed with the home buying process. My representative, Allen, was often unresponsive and disorganized. I frequently had to rely on Bryon, the neighborhood representative, to resolve issues. Allen, Bryon, and Billy (building supervisor) were often on different pages, and I had to remind them of decisions throughout the build. The plans I received had to be modified, and even at the pre-construction meeting, they differed from what I was given. During construction, I had to point out missed items, like the ethernet being installed on the wrong wall. Now that I've moved in, some items still aren't working properly, such as the prewired ethernet in my home office and a missing light switch per the signed plans from September 9th, 2024. While the quality of the house and construction is great, the poor communication throughout the process was frustrating and could have been much better.

Capital Homes Response

Thank you for sharing this with us. We’re sorry to hear that things didn’t go as expected. We truly value your feedback and will be sure to talk with our team so we can address this and work toward a better experience moving forward.