4.1

Move-In Experience Survey (30-90 days post move-in)

107 CUSTOMER REVIEWS

  • 5 star

    50.8%

  • 4 star

    41.5%

  • 3 star

    4.2%

  • 2 star

    2.5%

  • 1 star

    0.8%

4.2

Home Quality

4.1

Overall Service

3.6

Time Taken to Correct Items

4.1

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Wild Wing, October 2018

2

Liked Most

We liked the layout of the home. The home we thought we were purchasing was verbalized and advertised as something quite different. We have in our possession the original information and photos of what we thought we were purchasing. (Very Disappointing) Hopes this provides Caviness & Cates with issues that perhaps could be corrected in the future. Now dealing with the North Carolina office we are finding some of the issues are being resolved with clarity and a more reasonable response.

Would Change

Get what you pay for and purchase what is advertised, Keep promises that are made. Much more attention to detail, and supervised quality of workmanship. Truthful responses to problems and questions.

San Marino, October 2018

4.5

Liked Most

Respondent had no comments.

Would Change

More attention to detail. Seemed like it was more important to get it done than do a great job. Workmanship on stairs looks rushed, paint stuck to carpet, rough sparkling, and in fairness I down sized from a custom home. I think it’s reasonable for the money. But just felt like things were more of a what can we slide by with on the repair items vs trying to really do top looking work. Everyone has been very courteous and responsive. Overall good opinion. Just seemed I had to push for what I expected in order to get it.