After only a couple of months of owning the condo we've experienced issues with wiring for the AC, plumbing issues in bathrooms, and bubbling of vinyl flooring in living room. Cole West has been responsive about coming to fix the issues.
This is our second home through Cole West. Our first one had a major plumbing issue. We are trusting that it was just a fluke and decided to build the second home through Cole West again.
My sales agent, Veronica was the key to my overall experience. She helped in every way she could. Was responsible sure and informative. Other sales agents (in Brio) just weren’t as helpful.
Unfortunately our experience hasn’t been exceptional. Unfortunately we have moved into our brand new home with damaged flooring throughout the house, and Cole West isn’t willing to do a thing about it because “it wasn’t brought up in our walkthrough” (it’s hard to see scratches and gouges when the floors aren’t clean, as promised!) Unfortunately Cole West only cares about their money, and not you, the homeowner. Unfortunately Cole West isn’t “where we’d rather be”.
We purchased the condondo in Desert Color, St. George UT via our realtor & were very satisfied.
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It has easily been the worst home building experience I have ever had (4th newly built home).
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Cole West is one of the top tier builders of master-planned communities in Southern Utah in my opinion. They really have attractive home designs, a great marketing style, excellent web design on their community's webpages, and a top notch design team for their model homes! The ability to upgrade the interior and exterior of your home was a big reason I chose to buy a Cole West home. They seem to really strive to find the best locations to build their communities as well. Sales, construction, and home warranty staff are very responsive and professional too.