4.4

Move-In Experience Survey (30-90 days post move-in)

35 CUSTOMER REVIEWS

  • 5 star

    55.6%

  • 4 star

    32.1%

  • 3 star

    9.9%

  • 2 star

    1.2%

  • 1 star

    1.2%

4.4

Quality of Home

4.3

Quality of Experience

4.2

Caring Displayed

4.2

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Griesbach, January 2026

4

Review of Overall Experience

Troy Honey our site supervisor was exceptional in all facets of construction knowledge. He was professional, timely with responses and addressed issues that met our expectations while ensuring confidence that any issues would be resolved to our satisfaction. Troy is a reliable and dedicated individual and displays exemplary customer service. Sheila Hang, our area sales manager was always professional, supportive and patient throughout the sale and construction process. The positive experience of these two individuals strengthened our overall rating of Coventry homes. However, as our house was a true custom home it was not without its challenges. We felt the design stage was rushed and also ambiguous in clarity which could have been addressed if at least one more meeting with the architect was available confirming the understanding and details of the plan. In addition our house sat idle for nearly two months putting us behind our possession which resulted in the dead of winter. We felt the office failed to properly oversee the non standard items on our plan. The office ordered on two separate occasions the incorrect shower stall and then proceeded to advise us that this item was unavailable or discontinued. We also have a huge concern about our driveway with respect to poor workmanship and sub standard quality. We will address this in the spring time as this is one major item that needs to be fixed as it is not up to standard practices of concrete finishing. We are now settled in our home and hope that all exterior deficiencies will be addressed in a timely manner in the spring time.

Uplands, January 2026

5

Review of Overall Experience

Respondent had no comments.