4.2

Move-In Experience Survey (30-90 days post move-in)

147 CUSTOMER REVIEWS

  • 5 star

    57.2%

  • 4 star

    34.3%

  • 3 star

    6.6%

  • 2 star

    1.8%

  • 1 star

    0.0%

4.2

Home Quality

4.3

Overall Service

3.6

Time Taken to Correct Items

4.5

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Founders Bridge Golf V., October 2019

4.5

Liked Most

The floor plan is awesome. The home is all brick and maintenance free. We love the kitchen and pantry.

Would Change

The superintendent needed to return calls. We still have problems with our master bathroom shower. The water does not completely drain and the glass enclosure is poorly done.

Readers Branch, October 2019

4

Liked Most

The building/construction site managers (Rivers and Steve) did a great job of responding to any issues. They were always quick to respond and worked to resolve issues. Bo was also attentive and offered good suggestions. I also liked that senior leadership (Josh) was so quick to respond and solve our issues.

Would Change

It was very confusing on who to call during the process for which issues and questions. Customer Care referred every question to the building superintendent so it seemed like a wasted step to contact them. Also, it appeared our closing was rushed and the final trim and touch ups were not done well and to our expectations. We are still waiting for some fixes such as straightening our front porch pillars which are out of alignment and fixing poor concrete work on our back patio. One interior major issue was the concrete dust in the basement storage area was extremely heavy and should have been cleaned up.