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I have met some friendly and helpful people at Eagle, and some have been responsive such as the salesperson, designer, and project manager. But I am concerned about the quality of and methods to complete my home. A major concern is the wall between the living room and kitchen and the rushing water that can be heard every time the toilet flushes or a shower is taken. It can be heard every time. It needs to be fixed because I paid for the insulation package. My Project Manager is usually very responsive to texts and verbal requests, even though he may not like some of my requests initially. He ends being helpful. I am a project construction manager myself for commercial projects in the DC/VA area, and I would have to say that I am surprised by the lack of quality and rudeness of some subcontractors. Customer service is important for a company's good reputation and trust by customers, as well as for a business to thrive over time. Training people to be customer service oriented is key to the success of any business. I will go back if they treat me well and respectfully.