4.4

Move-In Experience Survey (30-90 days post move-in)

134 CUSTOMER REVIEWS

  • 5 star

    68.5%

  • 4 star

    27.5%

  • 3 star

    2.7%

  • 2 star

    1.3%

  • 1 star

    0.0%

4.3

Home Quality

4.4

Overall Service

3.6

Time Taken to Correct Items

4.6

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Cypress Creek, June 2020

4

Liked Most

The house

Would Change

Complete walk through items in a timely manner. Better quality of customer service and explanation of processes. We did not build our home, it was standing inventory but every step was treated as though we built the home which was very different from a typical real estate transaction. Negotiating was frustrating and it felt like every step we were no. We wasted time doing a PICRA walk through the day after our contract was ratified. We were told we only had 24 hours to get them a list of issues once we did a walk through for PICRA. We then did another walk through 7 days prior to closing and covered many of the same items from our PICRA list yet none of those items were even addressed before our new home walk through so it was pointless to even do a PICRA. Explaining the process thoroughly to a buyer then having item completed in a timely manner would be a better way of conducting business

Readers Branch, June 2020

4.5

Liked Most

Stand behind home and community

Would Change

We would have liked to have received weekly updates from Eagle during construction