4

Move-In Experience Survey (30-90 days post move-in)

137 CUSTOMER REVIEWS

  • 5 star

    41.0%

  • 4 star

    46.7%

  • 3 star

    11.8%

  • 2 star

    0.5%

  • 1 star

    0.0%

4

Home Quality

4

Overall Service

3.2

Time Taken to Correct Items

4.2

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Provence, April 2021

4.5

Liked Most

Regular communications/update

Would Change

Would give official notice of closing prior to occupancy permit. I understand the pandemic made things more challenging, but having less than two weeks notice to move is very short.

eQ Homes Response

Thank you so much for this wonderful review, we are very happy you had a great experience with us. Enjoy your new home!

eQuinelle Development, April 2021

4

Liked Most

The customer care are very responsive to our requests.

Would Change

We would like more site visits during the building process. If that were the case, we would have found several areas of concern that could have been fixed before the house was completed. The timeline at the design centre was too compressed. Although we are happy with most of our choices and the designer was well informed, we felt very rushed and stressed in making our choices. The website for the design centre options needs work. We were never able to sign on to it. That also increased greatly to our stress as it made it very difficult to manage our budget.

eQ Homes Response

Thank you very much for leaving this thoughtful review and for your comments. We value your feedback! Enjoy your new home.