4.4

Move-In Experience Survey (30-90 days post move-in)

64 CUSTOMER REVIEWS

  • 5 star

    58.6%

  • 4 star

    30.1%

  • 3 star

    7.5%

  • 2 star

    2.3%

  • 1 star

    1.5%

4.4

Quality of Home

4.4

Overall of Experience

4.4

Caring Displayed

4.5

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Embrun Central, August 2025

1

Review of Overall Experience

Respondent had no comments.

Provence, August 2025

4

Review of Overall Experience

As first time homebuyers, we were not given enough guidance in our design meetings. EQ could have been more forthcoming with providing information, guidance and recommendations in the design process. For example- When going over the electrical plans and upgrades, we had very little input from the EQ team. They were quick to tell us when something would cost extra if we asked, but there were no suggestions or recommendations for edits or updates that we’d have really liked and would have happily paid for. Since moving in, we’ve been waiting for Deslaurier to address open action items and EQ’s only response to us is that Deslaurier is non-responsive. This is very frustrating to deal with. We love the people we interact with at eq but would appreciate it if we saw improvement in these areas.

BUILDER PROFILE

eQ Homes
1737 Woodward Drive
Ottawa, ON
K2C 0P9
(613) 288-0412

We’re dedicated to employing the best people, serving our community and our planet, and listening to and respecting our customers. We build quality into every detail of your new home, and create smart communities designed to enrich lives today and endure far into the future.

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