4.4

Move-In Experience Survey (30-90 days post move-in)

46 CUSTOMER REVIEWS

  • 5 star

    56.8%

  • 4 star

    29.5%

  • 3 star

    11.4%

  • 2 star

    2.3%

  • 1 star

    0.0%

4.5

Quality of Home

4.3

Overall of Experience

4.3

Caring Displayed

4.3

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Pathways South, June 2024

5

Review of Overall Experience

Overall, the experience was quite positive. I want to particularly highlight the professionalism and dedication of the Warranty Advisor Melissa and the exceptional services provided by the Customer Care Administrator. The Warranty Advisor was extremely knowledgeable and thorough, ensuring that every aspect of the house met expectations and standards. She was responsive to our queries and always available to address any concerns we had, making the post-purchase process smooth and stress-free. Additionally, the Customer Care Administrator was outstanding. They were proactive in their communication, kept us informed at every step. However, the only aspect that fell short of our expectations was the $2,500 virtuo coupon. It was presented as an attractive offer, but in reality, it did not provide as much value as initially perceived. This was a minor letdown in an otherwise excellent experience.

Provence, June 2024

5

Review of Overall Experience

From start to finish, from offer, to the design and then to the after sales service, eQ has been amazing. Every single employee showed that they care about us and our experience. They responded quickly to any inquiries and resolve all our concerns. We’re very happy to be eQ home owners and looking forward to making many memories in our new house. Thank you eQ!