3.5

Move-In Experience Survey (30-90 days post move-in)

161 CUSTOMER REVIEWS

  • 5 star

    30.4%

  • 4 star

    27.6%

  • 3 star

    20.4%

  • 2 star

    9.4%

  • 1 star

    12.2%

3.8

Quality of Home

3.4

Quality of Experience

3.5

Caring Displayed

3.5

Overall Responsiveness

RECENT REVIEWS

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Rio Plata at Bentsen Palm, April 2023

5

Review of Overall Experience

Great experience and quality services

Cascada at Tres Lagos, April 2023

3

Review of Overall Experience

I really liked the service and we were lucky that they returned a house that suited us perfectly so we did not live the construction process as such, in the end we decided to change the carpet for the floor and it was done more or less well although it was They took longer than expected and that is why they did not deliver to us on time, nor was the house cleaned, I ended up cleaning it myself and paying someone to help me clean. The kitchen was very poorly finished and they still haven't fixed it. They went to clean the windows almost two months later and even though I told them that the laundry room windows were missing, they didn't clean them anymore. They left me broken material from the floor in the room being washed, a lot of garbage on the ceiling that we had to pick up. the floor was stained with cement on many sides. the faucets in the bathrooms were splattered with paint. I would put two windows in each room or make floor-to-ceiling windows so that there is more natural light inside the houses and they don't feel so dark. All the garbage from the people who work for Esperanza that they leave lying on the street is blown away and with the air it is always watered in my garden