The sales representative was not at all professional. She was never attentive during the purchasing process. She couldn't give an answer without calling her manager. Maria, the person in charge of the warranty file, omitted the names of both buyers, which made for a negative experience. When it came time to close the house, we had to postpone it because the house looked dirty. They didn't clean it, and the grass in the front was dry, as was the tree. Additionally, Esperanza Homes was completely inaccessible when it came to rescheduling the date. They also didn't provide the correct information to San Jacinto.
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