Unfortunately, our experience with Esperanza Homes after closing has been extremely disappointing. Once the sale is finalized, communication drops off almost completely. You’re told to reach out if any issues come up—but the moment you do, you’re pushed to file warranty claims rather than having someone step in and simply resolve the problem. Then comes the waiting game—three months or more for basic fixes, with little to no updates and constant runarounds from their team. On top of that, the HOA starts hounding you over minor or unreasonable concerns while you’re still waiting for the builder to take care of things they should’ve addressed from the start. The lack of accountability and post-closing support has been beyond frustrating. I expected better from a company that promotes itself as customer-focused. What’s worse is how you’re treated before closing. When credit concerns come up, instead of guiding you through solutions, the salesman jumps straight to threats—saying they’ll move you into another home you didn’t choose, and implying you have no say in the matter. When you ask for a refund on your earnest money, you’re told it’s non-refundable, even though the contract clearly states you are entitled to a refund if you don’t qualify. The salesman makes it seem like no matter what happens, your money is gone and your only option is to take whatever house they decide to push on you—not the one you designed and planned for.
The advertisement on social media doesn’t not compare to the actual process