The worst company to work with, the home work is sloppy not neat at all and the employees can’t agree and have accurate information on the process of the home building. The begging was good but the sales representative gave so much misinformation like promising a new fence all throughout the home which was false and the supervisor of construction had already been told by other clients that false information. There is grout missing, items sticking out not done neatly, paint missing, scratches, bubbles of paint, caulking not done right it looks like someone was hired off of messy work for a company who declares themselves prestige. Their goal was to sale the home they lived up the date of closing when the home wasn’t even ready the supervisor, sales rep, and construction supervisor couldn’t even be on the same page. The home wasn’t not ready it created lots of stress and time wasted by us having to ask for days off for something that shouldn’t have even been scheduled to show. Lack of urgency, lack of detail, lack of attention in part of the whole company. I do regret purchasing with them because what a mess and so stressful, it looks like I didn’t buy a new home rather had someone cheap do the work because now I have to pay out of my pocket to fix Esperanza Homes mistakes. Don’t tell us to submit requests because since day 1 we have for our grass and have been ignored multiple times even through text to the supervisor who was in charge. They lie and tell you to go with their loan so they can take care of their clients, lie the loan had already been sold not even a month of owning the house. HOA pricing was inaccurate, I feel bad having purchased from them and the closing meeting or should I say everything was a joke. All they wanted was our signature to close off the loan to something that was not done right and when asked to fix it was full of excuses of oh we would have to redo everything and I said that’s fine quality is what we are paying for but no they didn’t do it. I could have done a neater job at caulking, grout, and making sure things were aligned rather than having things be off place, having holes and missing material.
I keep leaving warranty claims and noone responds or confirms anything. The builders next door are extremely disrespectful and leave trash everywhere , they broke my sprinklers, they connect extension cords to my outlets on my porch, block my drive way every day, drove a bobcat on my yard, theres a pile of dirt covering half my driveway I can barely drive in and when I do I carry mud onto my driveway. Its a terrible and it makes me and my wife feel helpless.