4.2

Move-In Experience Survey (30-90 days post move-in)

185 CUSTOMER REVIEWS

  • 5 star

    53.4%

  • 4 star

    35.5%

  • 3 star

    8.0%

  • 2 star

    2.8%

  • 1 star

    0.4%

4.2

Home Quality

4.1

Overall Service

3.5

Time Taken to Correct Items

4.1

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Mahogany FDG and Laned, August 2020

3

Liked Most

affordable, energy efficient/ green home.

Would Change

Sales representative gave us false promises, when unclear they didn’t clearly with us on what we wanted to custom. Did know give us upgrade options, over promised and under delivered. Being a first time home buyer, the experience was not very pleasant when we had questions but never answered in a reasonable period of time. Issues we encountered through this process include but limited to Concrete was pour incorrectly, front and back door was incorrect, carpets were done poorly, walls are easily scratched and dented, communication was sales team is poor, when we took procession, the front and back entrance was still under construction and it made moving it very difficult especially when we scheduled furniture deliveries that week too. Exterior colours of the house was not exactly what we thought it would be, we didn’t get a say in how the basement layout is making it looks so small, sales representative told us that position is estimated to be march / april but we didn’t get possession till july. Sales team need to be more knowledgeable and careful what they are telling customers and not mislead. also they should over promise and under deliver just because they want to make a sale.

Heartland, August 2020

3

Liked Most

Sales representatives. Railing

Would Change

Customer care is very disappointing. Kitchen counter is not to standard and as expected. The one in charge to follow through the construction of your home meets you at the beginning to go through blueprints and never again does he contact you. Better communication and follow up with customer.