They were very understanding of our situation.
The new home representative we had at the beginning was inadequate, however, Excel changed that and all was good during build.
I loved Corey and his team and the effort he has placed and I love working with James as our customer service rep, as a first time home buyer having them is an asset I believe. I also love the design of the house, so kudos to the designers. Overall I love my house, but it was purely based on my experience with the construction team and their efforts.
their sales team needs to make more effort in product knowledge, for the quality of work and product I personally feel they are underselling it. They just need to be accurate, otherwise, it makes the experience kind of bitter and makes them seem like they are being dishonest and that is unacceptable. They should introduce someone like James as CSR much earlier in the process and spend more time and make some brochures that are useful to individuals who have never owned homes before.