4.1

Move-In Experience Survey (30-90 days post move-in)

172 CUSTOMER REVIEWS

  • 5 star

    44.8%

  • 4 star

    34.1%

  • 3 star

    12.6%

  • 2 star

    4.0%

  • 1 star

    4.5%

4.2

Quality of Home

4.1

Quality of Experience

4.1

Caring Displayed

4.1

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Symons Gate FDG and Laned, June 2021

4

Review of Overall Experience

Respondent had no comments.

Heartland Laned, June 2021

4

Review of Overall Experience

We are especially happy that JD was able to expedite our home build to get us in the house before our baby was due. Previously the sales rep had told us we would have to wait until September which would have been 11 months from when we first signed the purchase agreement. But after we contacted the project manager, we were able to speed up the process and get in by the end of May. Our baby girl was born 20 days after we got the keys! We are really happy with the finishes in the house, the look of the exterior, the layout and design and the community and location. JD in particular was excellent, in terms of communication and ensuring everything was done on time and to a high standard. We are hopeful that our grading and concrete will be done soon and are excited to finish our front yard and back yard. We would definitely recommend Excel Homes and Heartland, and believe they offer excellent value.