4.6

Move-In Experience Survey (30-90 days post move-in)

43 CUSTOMER REVIEWS

  • 5 star

    84.9%

  • 4 star

    15.1%

  • 3 star

    0.0%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.6

Home Quality

4.6

Overall Service

4.2

Time Taken to Correct Items

4.9

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Heritage Lane, October 2017

4

Liked Most

Granite designs and builds beautiful homes and communities. The design centre and team is exceptional. The customer service function did their best to meet our needs and had to make some difficult communications, which were handled well. We anxiously await completion of construction around us and appreciate the site supervisor's updates (we know he doesn't have to provide any). We are very pleased with our house.

Would Change

While this was not a custom build, the pricing quickly increased to a level that most would consider custom - most of the team members we dealt with wanted to ensure they met or exceeded our expectations. The key disappointment for us was in dealing with the Quality Assurance function when it came to a particular upgrade - we gave clear specifications and agreed to the price that Granite placed on it. We offered to engage with the trade when it was being done to ensure it met expectations. When it became clear the update was not done correctly, the QA tried to blame us for not being clear. Ultimately they made the changes, to the degree possible given the build stage. During the PDI we were made to feel our upgrade was ridiculous by QA (which was very strange given that price we ultimately paid to Granite to complete this work). In our experience it was very clear that QA was much more focused on protecting the builder's best interests than truly balancing the interests of satisfied buyers and the builder.

Blackbridge Towns, October 2017

5

Liked Most

It's very modern and you can tell good quality materials were used, even standard paint and tiles look awesome. I also like the finish and trim. Granite offers a lot of features as standard while other builders charge for granite countertops in kitchen and bathrooms and finished deck. The sales rep and décor center rep were very knowledgeable and friendly. Great experience getting a home with this builder.

Would Change

I wouldn't change anything, the home is perfect.

What Our Homeowners Say about Us

Isabelle and Dean
Scott and Lindsay
Nicole Kevin
Jad and Krista