4.7

Move-In Experience Survey (30-90 days post move-in)

318 CUSTOMER REVIEWS

  • 5 star

    78.5%

  • 4 star

    15.0%

  • 3 star

    3.4%

  • 2 star

    0.6%

  • 1 star

    2.5%

4.6

Quality of Home

4.6

Quality of Experience

4.7

Caring Displayed

4.6

Overall Responsiveness

RECENT REVIEWS

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Cerro Vista, August 2024

5

Review of Overall Experience

Omar and the sales team were amazing! Aside from this our experience has had challenges. The proper paperwork to transfer the utilities was not filed with electric and gas. We reported this and Christal and it was not handled in a timely manner. Rather than allowing us to transfer service Hakes had the Gas shutoff (after we moved in) resulting in 24 hours without hot water and an additional $180 connection fee incurred by us. Additionally the breaker for the dryer was wired incorrectly (white “hot” wire was not connected to the breaker and left dangling in the breaker panel). I had to basically raise hell to get it fixed. All of this after being told “Los Lunas code requires it be wired weird” and buying a new dryer because I believed ours was damaged during the move. After I watched the Hakes electrician fix the breaker and panel and call the last electrician an amateur it confirmed what I already knew. All this to say the buying experience and team were great. Follow through by the team and move in ready quality has been questionable and makes me wonder what defects and problems have yet to be discovered.

Los Diamantes, August 2024

5

Review of Overall Experience

Valerie,Micha,Eric and Erica @ Hakes bros have all been a pleasure to work with and handle any and all of my concerns promptly!