From the beginning of the process, Matt and Meghan were fantastic. I was so pleased at their caring attention to making sure I was kept in the loop and informed. Matt was careful to make sure my home was built with care and anything that was not correct was fixed. Matt is such a nice person who looks out for Hakes Brother's interests but also for the customer. Which is a good thing. Too many builders just want to throw up a house and move on for profit, not realizing that their reputation affects their future profits. Hakes has had trouble in the past with bad managers building poor homes, so Hakes is lucky to have people like Matt and Meghan to ensure a quality product and service are what people get for their money. In return, Hakes makes money for sure but just as important is the hard, quality work of people like these will help them have a lasting legacy and impact in Los Lunas. There is a reason companies like Kmart failed. They forgot their mission and focused on a quick buck instead of a quality product and experience. If Hakes lets these two go, you would be foolish. Not only are they out to provide a quality product and service, but I have also been pleased to see that after the purchase was completed, they have followed up several times to make sure I was doing OK and things were going well. I appreciate not just being a means to an end and have been sharing with people about my positive experience. Word of Mouth is a powerful advertisement.
All in all, we've been very pleased by our experience with Hakes Brothers so far. We still have some items that need some attention (sticking door, missing power outlet in closet), but we're excited to be in our new home. On the sales end, Jeremy has been great, and on the construction end, Rick has been amazing. I know getting subcontractors to come out and take care of remaining issues must be like herding cats, but we appreciate his effort. Every interaction with a Hakes Brothers representative has been very pleasant.