Overall Star Rating
4.4 / 5 from 1,520 surveys
Rating distribution
Based on 1520 surveys
Quality of Home
4.4 / 5
Quality of Experience
4.4 / 5
Caring Displayed
4.4 / 5
Overall Responsiveness
4.4 / 5
Recent survey feedback
Show Latest →November 2026Tierra Del Oro
Overall Star Rating: 5.0 / 5
Good distribution
November 2026Sage Park
Overall Star Rating: 5.0 / 5
The overall experience we had was very informative, friendly, professional, and helpful. All staff were wonderful answering in and all questions. Also were very great on explaining the process of the home buying process. We love our home. it is beautiful inside and out. Thank you so much for all that you did and continue to do for our family.
November 2026Summer Sky North
Overall Star Rating: 5.0 / 5
I was a first-time home buyer, and Hakes Brothers provided an experience that felt personal and exciting. Most issues that usual home buyers face were things my wife and I had not had to worry about. The home quality and the process, when it came to closing, were an absolutely great experience.
November 2026Vista Sandia
Overall Star Rating: 5.0 / 5
Matt and Melanie were fantastic in the process of purchasing our first home. They went above and beyond on making it a memorable experience. Would recommend anyone to work with them on purchasing their home.
October 2026Vista Sandia
Overall Star Rating: 5.0 / 5
I cannot say enough wonderful things about Melanie and Matt! From the very beginning, they were both so kind, attentive, and genuinely caring throughout the entire home-buying process. As a first-time homebuyer, I had so many questions, and they were always there to answer them, offer reassurance, and help with anything I needed. They made what could have been such a stressful experience feel so smooth and exciting! What stood out to me the most was how much they truly cared. I never felt like I was just another buyer. They genuinely wanted to make sure my daughter and I had a beautiful home to call our own, and that means more to me than they will ever know. I am beyond grateful and thankful for both of them and everything they did to help make this dream a reality. Because of them, my daughter and I get to start a beautiful new chapter in our very first home! I couldn’t have asked for a better experience or better people to help us along the way. Thank you, Melanie and Matt, from the bottom of my heart! I highly recommend them to anyone looking to buy a home!
October 2026Paseo Del Este 8 Phases 1-2
Overall Star Rating: 3.0 / 5
Process of buying the house was very smooth, but move in has not been. After the two week warranty, they have not came to fix the issues I brought up during that meeting. It has been two weeks now. I call and they say they will reach out but never do. I compared one issue my house has to another house close to me that was built around the same time as mine by Hakes and that house is fine. When this issue was brought up there was some hesitation to fix it. My concrete in the front is cracked and chipping off. The house I compared it with is absolutely okay. This is not acceptable. It is a brand new house this should not be happening.
October 2026Tierra Del Oro
Overall Star Rating: 2.0 / 5
Bad build . Hardware sucks. Doors aren’t aligned properly and hit when open and close. No door stoppers and caused issues opening and closing garage entry way. Garage door outside not on properly. Front door has gaps and air cold or warm air leaks out
October 2026Vista Sandia
Overall Star Rating: 4.0 / 5
We love our home. We got to pick what we like and Matt was great.
October 2026Tierra Del Oro
Overall Star Rating: 5.0 / 5
My family and I had a wonderful experience working with Melanie (Melanie) and Micah (Micah). Melanie was extremely knowledgeable and professional throughout the entirety of the home buying process. In particular, I was impressed by Melanie's commitment to answer our questions even on the weekends. It was an absolutely wonderful experience to work with Melanie. Micah was the leader responsible for our home construction. Micah was always knowledgeable and ready to answer any questions we had about the building process. Micah addressed all of our questions and concerns in a professional and timely manner. My first meeting with Micah reinforced the decision Sarah and I made to buy a Hakes Bros home. Micah was a consummate professional and I knew we were in great hands.
October 2026Vista Sandia
Overall Star Rating: 5.0 / 5
I’m in love with my new house! I’m a first time homebuyer and i couldn’t be happier with my Hakes Brothers house. It has a very sleek modern design and the quality of everything is great. The Hakes brothers team went above and beyond at making us feel welcomed at our new home. Matt was extremely kind and I believe he overseas the development of the house and he was very thorough on everything and he’s just an all-around great guy. Chris did an amazing job too.