4.3

Move-In Experience Survey (30-90 days post move-in)

556 CUSTOMER REVIEWS

  • 5 star

    60.2%

  • 4 star

    23.6%

  • 3 star

    8.3%

  • 2 star

    4.3%

  • 1 star

    3.6%

4.4

Quality of Home

4.2

Quality of Experience

4.3

Caring Displayed

4.3

Overall Responsiveness

RECENT REVIEWS

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Mountain Hawk, July 2021

4

Review of Overall Experience

Respondent had no comments.

Emerald Park, July 2021

2

Review of Overall Experience

Had very high expectations from this builder, nothing but disappointment since we moved in. None of the finishing work was to standard at closing, I have yet to hear from the "customer service manager" on any of the issues Ive been having with this home, construction manager really seems to care about helping us but seems overwhelmed and struggling to keep up with requests and ongoing projects. I am afraid to look for more items to complain about because im afraid of what I will find and have to deal with next. This is not the experience I expected from this company which came very highly recommended by a family member that purchased a home from you all not too long ago. I would like to speak to someone other than the customer service manager or construction team about my experience, I paid way too much for this home and all of the "upgrades" to be dealing with these issues and I need some sort of accountability from this builder on dealing with the issues at hand. Long story short, I am very unsatisfied with this build and had very high expectations coming into this home, I came from a home half the size of this one and is going on 11 years since built and still beats the quality I've seen in this home. I have lost all confidence and trust in the build of this home and am just fed up and tired of dealing with this.