Hartford was excellent to work with. The buying process was very easy and we felt very involved in the construction process. We love the look of the homes and the quality of the building. As with any construction project, there were miscommunications and mistakes made but everything was resolved pre-close to our complete satisfaction. Sarah often went out of her way to verify information we were only slightly curious about so we would not have any surprises. We had many little questions throughout the process and we never had to wait for a response longer than a day. We always felt Hartford was truly interested in building a good house and having happy customers. Overall, a great builder to work with.
There was one instance where my husband and I knew we right about something, and we felt we had to fight to get it fixed. Every other issue we had had was resolved quickly with no conflict, and ultimately the issue was resolved to our satisfaction just with more tension than we would have preferred.
I love the house and the location. The sales/service staff have been outstanding!
Finish subs seem to have been in a hurry. Lots of houses all being completed at the same time and little details overlooked.