The overall Hartford experience was just "ok". This is the 3rd home I have built with 3 different builders. I have also had 2 MAJOR home renos over the years. So I am very familiar with options, craftsmanship, quality or work by the trades and the sales through warranty experience. The good is that in a world where most builders are going 100% spec home, Hartford still allows some customization. This to me is the reason people build homes. Choosing their finishes/colors/options, etc. The issue was with quality. Crooked walls (some which had to be floated), squeaks in floors that have yet to be resolved even though it was mentioned at pre-closing, poor quality interior paint job (no primer...just sprayed on...and not the "eggshell" finish sales said would be used), and other signs the trades just rush in, and rush out.
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