4.6

Move-In Experience Survey (30-90 days post move-in)

579 CUSTOMER REVIEWS

  • 5 star

    70.8%

  • 4 star

    23.4%

  • 3 star

    3.6%

  • 2 star

    0.7%

  • 1 star

    1.4%

4.5

Quality of Home

4.6

Quality of Experience

4.7

Caring Displayed

4.7

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Trailside 35', November 2025

3

Review of Overall Experience

The overall Hartford experience was just "ok". This is the 3rd home I have built with 3 different builders. I have also had 2 MAJOR home renos over the years. So I am very familiar with options, craftsmanship, quality or work by the trades and the sales through warranty experience. The good is that in a world where most builders are going 100% spec home, Hartford still allows some customization. This to me is the reason people build homes. Choosing their finishes/colors/options, etc. The issue was with quality. Crooked walls (some which had to be floated), squeaks in floors that have yet to be resolved even though it was mentioned at pre-closing, poor quality interior paint job (no primer...just sprayed on...and not the "eggshell" finish sales said would be used), and other signs the trades just rush in, and rush out.

Granary Trailblazer, November 2025

4

Review of Overall Experience

Respondent had no comments.