4.4

Move-In Experience Survey (30-90 days post move-in)

851 CUSTOMER REVIEWS

  • 5 star

    68.8%

  • 4 star

    26.2%

  • 3 star

    4.2%

  • 2 star

    0.6%

  • 1 star

    0.1%

4.4

Home Quality

4.4

Overall Service

4

Time Taken to Correct Items

4.5

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Ashton Estates, May 2019

4.5

Liked Most

Open kitchen living area. Large master closet. Double sinks master. Ceiling fans prewire. Good storage. Covered front and back porches.

Would Change

Larger dining area for size of home. An inside light switch when coming in back door or for that side of dining. Doors on master cabinets. (Shelf area) Lower the laundry shelf. Not everyone is 6’2”. Would be nice to have cabinets in laundry room. Garage insulation should be standard, not an extra. Cost very high after the fact. Grading and landscape has been and continues to be a major problem.

Leehaven, May 2019

2

Liked Most

Master bed an bath

Would Change

Workmanship is below standard. The service is a bunch of run around not getting answers to the issues concerning repairs/replacement. Quality of materials used are cheep. Not having towel bars and rings in bathrooms cheep shot. No fan, heat/cooling registers or window in the laundry room cheep. Earth to wood on fence. Landscaping is very poor, not even lots of scraps and it’s dying. Tom any sprinkler heads in places it doesn’t need and not enough in others. Drainage pools in the back yard. Concrete needs attention badly. The service to address these issues and other issues is taking way too much time. If we had known about all that is wrong with this house and held funding in escrow until repairs and replacement all of the issues would have been dealt with right away. But because Hayden received the full funding in cash, the issues are not being addressed to the best of their abilities. New homes have been built all around me before fixing the mistake, flaws and replacements. Too many people to deal with, I’d rather deal with the one who can make the decisions and repairs replacements directly.