Overall Rating
4.6 / 5 from 702 surveys
Rating distribution
Based on 702 surveys
Quality of Service
4.5 / 5
Quality of Experience
4.6 / 5
Caring Displayed
4.6 / 5
Overall Responsiveness
4.6 / 5
Recent survey feedback
Show All Reviews →May 2026Bella Vista
Overall Rating: 5.0 / 5
Everyone we worked with was very helpful and very kind. Over all this has been an Amazing experience.
May 2026Valley Springs
Overall Rating: 4.0 / 5
There were a few challenges, but in the end I am happy
May 2026Harvest Creek
Overall Rating: 2.0 / 5
I hesitated in responding to this survey because we have to live in this home and fear retaliation. We believed we were getting top of the line home, but the numerous quality issues with our home has left us bewildered. After we agreed to purchase, Hayden was not responsive to concerns or minor changes, they were very difficult to bring up any concerns with their quality and with legitimate concerns, ie siding being applied incorrectly. We even hired a 3rd party inspector ( per their recommendation) only to find out they did not actually do the recommended corrections, but said they did. As buyers, working with Hayden was uncomfortable and was challenging. Ending up feeling it was best to say nothing for fear the results would work against us! Unfortunately it is very difficult to address the many concerns and issues we had with their extremely poor customer service. Hard to do a survey when their work was left undone. Please understand I did not want to give this review, but kept getting prided by your request. We’ve lived here full time less 2 weeks and already have a problem with our AC/Heating unit- which was an item previously noted on third-party inspectors report! That’s only one item not repaired or completed- there are more.
May 2026Apple Valley Ranch
Overall Rating: 5.0 / 5
The people are great but transparency with the quality of the home would be much appreciated. There has been some water damage from the rain with a few homes in the area which buyers were unaware of.
May 2026Hayden North
Overall Rating: 5.0 / 5
Respondent had no comments.
May 2026Champions Park
Overall Rating: 5.0 / 5
Respondent had no comments.
May 2026Mongeau Meadows
Overall Rating: 5.0 / 5
We are very satisfied with our new home. Beautiful and we are very pleased.
April 2026Valley Springs
Overall Rating: 5.0 / 5
Respondent had no comments.
April 2026Apple Valley Ranch
Overall Rating: 5.0 / 5
Angelina, Christian, and Mr Godínez were all super helpful from the very beginning of the process. They answered all question and provided resources and a lot of support. If something was not working they all were super helpful in figuring out wha was wrong and getting it fixed right away. The responsiveness was beyond words amazing I truly felt that they cared and were helpful
April 2026Lekeitio Village
Overall Rating: 2.0 / 5
Hayden homes did not want to hear from the buyers perspective. I brought up multiple issues that I had with the home and the response I got was “that’s our standard” from poorly poured concrete, to awful grading that will result in damages to the concrete as well as pooling and puddling. Also, there was an easement on one side of the property that I was not informed of until after the foundation was poured so I lost 4’ on my rv parking side. At my NHO appointment I brought these things up again and was told “well you don’t have to sign the papers saying you agree but then you can’t close on your house” so basically I was forced into signing saying I was ok with the condition of the property or I forfeit my deposit. I don’t believe that is how a company should uphold themselves. There’s is thousands of dollars worth of work that needs to be done, but Hayden wanted nothing to do with it. I would never build a home with Hayden again or ever recommend them to anyone. It should be a crime for how they treated us.
April 2026Valley Springs
Overall Rating: 5.0 / 5
Exceptional.! I don't have a single thing to complain about. Michelle is the most responsive person I have ever met! Thomas and Johnathan have also gone above and beyond. We just moved in a couple of weeks ago and all the neighbors we've met so far are very nice. Hayden also gives back to the community. I'd be honored to give a reference to anybody interested in Hayden Homes.
April 2026Marylyn Place
Overall Rating: 4.0 / 5
Respondent had no comments.