4.4

Move-In Experience Survey (30-90 days post move-in)

46 CUSTOMER REVIEWS

  • 5 star

    66.7%

  • 4 star

    25.0%

  • 3 star

    6.3%

  • 2 star

    2.1%

  • 1 star

    0.0%

4.4

Home Quality

4.4

Overall Service

3.9

Time Taken to Correct Items

4.6

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Olympia, April 2018

4

Liked Most

The insulation on the home is great, additionally provides soundproofing.

Would Change

Instructions were missing for some appliances (toilets). Topsoil was never leveled properly before placement of sod. Topsoil is total clay not mixed with sand. Topsoil becomes like cement when dry (very hard). Sod and topsoil never properly leveled. Lawn people came out twice, still have an uneven lawn. Dangerously lumpy with depressions and spaces between sod pieces (Not easy for a disabled veteran to walk). Irrigation system piping and sprinklers waste water, driveway is being watered as if grass or something is expected to grow on driveway. Sprinkler system heads sticking out of ground (3 heads in back yard are raised 2 inches above ground, sprinkler heads do not pop up strainght (most are leaning after coming up out of ground). Excessive PVC pipe underground, (four separate PVC Water Sprinkler lines in the same trench running in the same direction). Appliances are not of a quality for a home of this price. I was surprised that the workmanship in a $400K home was so underwhelming. I am just "satisfied" with the LUCCA model Imagine Home and the overall build, although not totally disappointed. The irrigation, lawn, roofers were unreliable and did not always show up on the days they were scheduled. The topsoil, grass, sprinkler system should have been last to be installed. Your Sales Consultant Carrie Combs was outstanding. The view from the home is also outstanding,

Mahncke Park, April 2018

4.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.