4.3

Move-In Experience Survey (30-90 days post move-in)

48 CUSTOMER REVIEWS

  • 5 star

    64.0%

  • 4 star

    26.0%

  • 3 star

    8.0%

  • 2 star

    2.0%

  • 1 star

    0.0%

4.4

Home Quality

4.5

Overall Service

3.9

Time Taken to Correct Items

4.7

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Estancia, August 2018

5

Liked Most

The people working directly for Imagine Home are all very professional and knowledgeable. Thad Walker has been very helpful in getting me important information I have needed to get settled in our new home.

Would Change

We were disappointed by Ellen Schuler of Cornerstone Home Lending. We were given misinformation by Jordan Davis her loan officer about a Power of Attorney and the amount of our loan. At closing mistakes were made with our paperwork and no one came to closing from the mortgage company or Imagine Homes. The MarathonTitle Company was difficult to find since they were sharing office space with another company and no sign was visible from Isom Road. There were some mistakes on the paperwork about HOA fees which I cleared up later with Cibolo Canyons. After closing I was telephoned to come back a second time since not all documents were signed. I was disappointed that Imagine Homes would choose a Mortgage/Title Company that were not equal to the quality of the beautiful homes they build.

Willis Ranch, August 2018

5

Liked Most

Energy efficiency, quality of workmanship, service

Would Change

Well done!