4.4

Move-In Experience Survey (30-90 days post move-in)

49 CUSTOMER REVIEWS

  • 5 star

    65.4%

  • 4 star

    32.7%

  • 3 star

    0.0%

  • 2 star

    1.9%

  • 1 star

    0.0%

4.5

Home Quality

4.4

Overall Service

4.1

Time Taken to Correct Items

4.5

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Monteverde, September 2017

4

Liked Most

Overall the house is beautiful and we are very happy with it. The imagine homes sales people were wonderful to work with as well as the builder.

Would Change

I don't normally leave negative reviews, but we were not happy at all with the mortgage company. We felt pressured by Imagine Homes to use them and they were constantly emailing us for more and more documentation (20+) emails. I had to contact my future employer multiple times to get different things for them which I felt reflected poorly on me with my new company. I would never use Cornerstone lending again and honestly we love our home but we considered backing out of buying it because we were so unhappy with the lender and process. Just before closing Cornerstone even insisted on getting written documentation from my employer that I passed my drug screening. The designer we worked with was fine, and I was communicating for most of the process out of state but there were some things that didn't turn out how I expected. For example the tile on the top of the tub and the side are both faux marble but it was not communicated that the top was a matte finish and the side is shiny (I couldn't tell from facetime). The wall colors were not well explained either. We changed the palette of our counters/backsplash etc to more of a grey tone and the walls and trim ended up being more yellow than anticipated. So I would change the wall color and the texture.

Imagine Homes Response

Thank you so much for your feedback. We have addressed your concerns with our lending partner and I believe they have reached out to you with clarification about why certain items were required. We are sorry the mortgage process was a negative experience for you. We are happy to hear you are pleased with your new home and our sales and construction team.

Build on Your Lot, September 2017

4

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.