4.2

Move-In Experience Survey (30-90 days post move-in)

240 CUSTOMER REVIEWS

  • 5 star

    45.4%

  • 4 star

    37.9%

  • 3 star

    12.5%

  • 2 star

    1.3%

  • 1 star

    2.9%

4.3

Quality of Home

4.1

Quality of Experience

4.1

Caring Displayed

4.2

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Waterton Station, May 2024

4

Review of Overall Experience

I was waiting to review for my first experience with the warranty department. The buying process was great, John was amazing to work with. Jim the supervisor has been great and responsive. I think the value of the home for what I paid is on par. With that all being said, we already had to make a small request to the warranty department and were denied. Jim has stepped up to take care of the wind damage on our house from a 3D decoration blowing off as it was installed incorrectly. It has now been almost 4 weeks since my request and still not fixed. I would think the customer service would have been better and it is really disappointing. This is a brand new house and seemed to be a simple fix.

Stony Bluff, May 2024

4

Review of Overall Experience

Excellent building experience!