3.9

Move-In Experience Survey (30-90 days post move-in)

22 CUSTOMER REVIEWS

  • 5 star

    32.1%

  • 4 star

    42.9%

  • 3 star

    10.7%

  • 2 star

    7.1%

  • 1 star

    7.1%

4.1

Quality of Home

3.7

Quality of Experience

3.7

Caring Displayed

3.8

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Canterbury Crossing, June 2022

2

Overall Experience

Respondent had no comments.

Parkview Point - Duplex, May 2022

4

Overall Experience

I have faith in the quality of the homes we have purchased from Qualico aka Kensington Homes. What needs to change/improve in my opinion is just getting the trades guys to keep to your quality propositions. As an example it took almost 6 months to repair the kitchen of our home. Kitchen Craft sent a trade 3 times for the same job and they just measure and go and say they don't have the materials. These actions and delays impact the customer experience. In our new home, as a second example, the grading work was very poorly done and water would leak in freely into the basement. How do you buy a new home and the next thing is to find buckets for bailing water?