4.3

Move-In Experience Survey (30-90 days post move-in)

30 CUSTOMER REVIEWS

  • 5 star

    58.9%

  • 4 star

    30.0%

  • 3 star

    8.9%

  • 2 star

    1.1%

  • 1 star

    1.1%

4.3

Home Quality

4.2

Overall Service

3.5

Time Taken to Correct Items

4.2

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Aurora @ North Point, August 2020

4

Liked Most

We are absolutely in love with our new home, starting with the simple layout and the practicality of it. The light fixtures we chose are on of the favorite things about the house. The loft is a great addition when you have kids as well. Having the opportunity to choose the colours, and fixtures and being able to design our home is one of the great experiences. And to see it manifest into reality after 1 year was a simple joy. Our realtor and sales guy were excellent. Helpful and always there when needed.

Would Change

A utility/storage closet on the main flloor woud have helped store the vaccum, mop, broom, swiffer, etc., or a slightly bigger pantry to accommodate the extra space. We also noticed some the vents in bedrooms were not positioned very well, limiting some the space to put certain things you had invisioned prior to the start of the build. The light switch in the great room also should have been placed on the main wall, not our slanted wall - again basing it off the show home. I would have also liked to see more communication from the site supervisor on the outside projects - concrete for garage, driveway, painting, stucco. We would get less than 24 hours heads up, if that on what was on task for the following day. It would have been nice to know a couple days prior. The day they did our driveway was the day before our "move in" date. We were lucky to have a moving company that understood this was not out of our control, yet a safety hazard to be moving furniture and boxes amid stepping on wires. At the end of the day, everyone stayed safe and the move was successful, but not having a timeline of the work that was set to be completed did not sit well with me.

Amber Gates, August 2020

4.5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.