Overall good quality home and great response from team whenever I have had questions. I do wish some of the contractors you work with (particularly FloorTech) was more timely in their response at addressing issues like mentioned above.
There have been a few issues that continue to drag on. We are still waiting for the under cabinet light that was missed to be added. We are having major issues with the quality of the vinyl flooring in our mudroom to the point that I wonder if replacement should be offered. We are also waiting for another visit from FloorTech to fix some grout issues for our backsplash. Overall it would be nice to have these issues resolved so that we can just enjoy our new home and not continue to have to reach out to warranty regarding the same issue. From Pella Windows, a few of our windows have issues and the scheduling of a tech was basically a month out, which seems very long to me. Overall warranty has been helpful, but these few issues do not seem to go away. Additionally, during the review of plans, I would recommend really walking the customer through things and helping them to remember to think about logical things like the location of light switches before things are installed and not able to fix.
Overall, other than dealing with Tony, I liked dealing with your company. Everyone else was attentive and did their jobs wonderfully. We do love our house, but we will love it even more when its completed.
I would recommend you part services with Tony. He didn't do his job, he didn't reply to phone calls, texts or emails, pretty much ignored our concerns and in my opinion lied to my face. His arrogance is appalling. I had over 30 items, some major, that were open at walk thru. The house was filthy, dings, tape on the walls, drywall dust, dented garage door, unpainted drywall repairs, etc... Nothing was done for 1 month, calls and emails not returned. finally demanded that he be taken off the project. Some still open 2 months after occupancy. It is my honest opinion, and I can't prove it, but I truly believe the only time he came to the house is when I had an appointment with him. Currently working with Wendi in warranty, and she is doing everything she can to make this right. I can not give her enough praise.
We apologize for poor communication on our end as you moved into your home. It is clear to us we had move into your home that was not up to our quality standards. Again, we are truly apologize for this situation. We will continue to take care of the last remaining punch list items and still have the goal of you being a satisfied customer.