4.6

Move-In Experience Survey (30-90 days post move-in)

35 CUSTOMER REVIEWS

  • 5 star

    68.3%

  • 4 star

    26.8%

  • 3 star

    4.9%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.8

Quality of Home

4.7

Quality of Experience

4.7

Caring Displayed

4.7

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Scattered Lot, October 2024

4

Review of Overall Experience

We love the house and happy with the outcome, however we did have problems with communication during the build. We were living 2 states away and our main complaint was we did not get adequate updates on the process. The design studio is amazing but the lack of flexibility when scheduling appointments was difficult for us. Driving over 4 hours from out of state and having to take off work because of no weekend hours is unfair to out of state clients. We would have appreciated weekend times for the design studio. Miscommunication about grass planting and driveway and walkway poured before move in cost us much more than we had anticipated. We were not informed that was a city requirement and believe that should have been communicated to us by you long before we were contacted by the city about potential fines. Very thankful for all the help from Brian coordinating getting this squared away very quickly.

Scattered Lot, October 2024

5

Review of Overall Experience

Respondent had no comments.