Initially, great. Have been very disappointed since the final stages of construction started. Getting items addressed that were identified before we moved in has been incredibly slow and frustrating.
Even though we were out of state at the time, we enjoyed the process of building the home remotely with a few on site visits. Jackie and Darrel were great to work with and addressed our concerns promptly. The only serious issue we are experiencing is a faulty window in the living room. Pella is aware of the window situation but has not corrected the problem as of the time of this survey.
Thank you for sharing with us regarding your experience and letting us know that Jackie and Darrel were great to work with. Pella is working on your warranty issue with the window and will resolve this. We appreciate you building with the Korndoerfer Homes Team and we wish you many wonderful years in your new home.
Korndoerfer Homes Response
Thank you for taking the time to complete the survey. We appreciate you building with the Korndoerfer Homes Team. Unfortunately, delays can occur, as seen with the stained door and trim that were delivered in the wrong color, and the replacement door was on backorder from our vendor. We appreciate your patience as this matter was being resolved. Our Field Superintendent has been working diligently on completing your punch list items. Our Team wishes you many wonderful years in your new home.