4.4

Move-In Experience Survey (30-90 days post move-in)

34 CUSTOMER REVIEWS

  • 5 star

    72.2%

  • 4 star

    25.0%

  • 3 star

    2.8%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.5

Home Quality

4.3

Overall Service

3.6

Time Taken to Correct Items

4.3

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

East Brooke Preserve, June 2020

4.5

Liked Most

All of the staff were great to work with, specifically Kim in sales and Darrel, the superintendent.

Would Change

Now that we’re finished, I have changed my perspective about the design center experience. We never discussed upgrades on windows or fireplace, but also didn’t know what was provided as part of the base home plan. The windows and fireplace are such poor quality/cheap, but because I didn’t bring it up during design and didn’t know what was getting installed, we now have windows and a fireplace we’re unhappy with. Also, some of the upgrades are so expensive it seems ridiculous. For instance, you quoted me $3500 for a backsplash. I ordered the exact same tile (without a builder’s discount) and had it professionally installed for $1800. Also, I thought we had an upgraded refrigerator... after discussions with Grand Appliance, the value of the fridge on trade for upgrade to another one is less than $1000. The fridge isn’t as bad as the windows and fireplace, but....

Fox Glen, June 2020

4.5

Liked Most

I think for the most part everyone was very responsive and helpful. I experienced an issue since I moved in and part of it has already been fixed. Just waiting on a response to get the rest fixed. Beautiful home.

Would Change

I wish I was given better communication for things I asked about. I asked for a heads up on a couple things and wasnt given that. Also didnt get all of my appliances installed until after I had moves in already. I heard from neighbors that half of my top soil was used for my neighbors property which was not something I wanted to hear. I was given extra dirt to make things right but not top soil so I still have to buy it.