4.6

Move-In Experience Survey (30-90 days post move-in)

55 CUSTOMER REVIEWS

  • 5 star

    71.0%

  • 4 star

    24.2%

  • 3 star

    3.2%

  • 2 star

    1.6%

  • 1 star

    0.0%

4.6

Quality of Home

4.5

Quality of Experience

4.7

Caring Displayed

4.7

Overall Responsiveness

RECENT REVIEWS

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Timberstone, December 2025

3

Overall Experience

We were quite excited and hopeful when we first decided to build with Laebon. However, throughout the time while it’s being built, we felt pressured/disconnected with little up-to-date progress, and also rushed through most walkthrough. We were very disappointed about so many things that went wrong, meaning not according to the plan/design, even starting at the first walkthrough. Yet at this point, we are still waiting for the basement washroom cabinets to be replaced as they are not what we signed off on. Unfortunately, we felt we had to pay extra attentions to almost every little thing and micromanage a lot throughout the past 6 months to finally have a house that we desire and would rate its value as 4/5. Nevertheless, the extra time and effort we had to put in to ensure the end result has really exhausted us and become the most discouraging factor for us to ever build with Laebon again.

Timber Ridge, December 2025

5

Overall Experience

I purchased this home as a quick sale, but I purchased it early enough that I was given the opportunity to change a few things to make it really feel like mine. The sales team was very kind and pleasant to deal with, but the real star of the show was the build manager. He really took the time to explain things to me be available for questions. He sent me updates regularly, which I understand is part of the process, but it really felt good to see the progress and how it was all going. On moving day they were all here. The sales representative, the build manager, as well as a representative from the company office welcoming me home and thanking me for purchasing with them. It was a really pleasant experience. Since then my home has started to feel like Home. I have really enjoyed living here. I’m happy with the energy efficiency and the overall operation of the home. I love the location and the access to different amenities nearby.