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Victoria was lovely to deal with, very helpful during our building process. I do feel like we were not told about all upgrading options for the home at times. I feel like we would have made some changes for things we were not told about. David was a great project manager to deal with, even though there were a few large mistakes made on our home, he made sure to get them fixed immediately. He was really good at giving us weekly updates on the home and keeping us informed on the house process. Overall there are some things that happened with our home that made the building experience very stressful and unenjoyable, which is unfortunate because this was our first home. We have referred our friends to build with Laebon and hope they don’t have the same problems that we did. Laebon has made a strong effort to rectify and fix the problems in our home in a timely manner, which is appreciated greatly. Sometimes I feel like when we bring up issues, they make it seem like they aren’t issues and then the trades come in and agree with me that it was completed wrong. Maybe that’s to protect the trades company, but it does make us feel stupid at times. Hoping we have no issues having other things fixed within this first year. Overall I would give this experience a 4/5.