RECENT REVIEWS
Show All ReviewsWateridge Village@Rockcli, December 2024
Review of Overall Experience
To be honest, the experience with Mattamy homes and quality of the home was not the greatest. The quality of materials used is cheap and the labor to put it together was sloppy. The floor in the kitchen was slopped, the gable to the fridge is crooked. The electrical outlet for the microwave was forgotten, then drilled wrong, uncrewed, drilled back on again. Because of that drywood was taken out on 3 floors and had to be patched back together. The installed doors jam and dont clsoe properly. The water tank leaked and parts had to be replaced. The neighbour's roof plank got picked up by the wind and flown over to our 3rd floor veranda creating wholes in the siding and the floor. Had one of us been on the veranda at that time - they would have literally be sliced in half. The front door is letting air in and the weather strip is missing 10 screws! There is a continuous smell of sewage coming out of the pipe - each Mattamy member staff smelled that, acknowledged that but did nothing. They referred us to the plumber who said that there is a plumbing stack that takes the sewage air out on the roof, this is how it is done in all units and this is what meets the code. So we purchased a place with an unusable 3rd floor patio that smells like sewage. Mattamy Homes did not advertise the unit like this. The tag line says "Experience your world" but nowhere does it say that we will sell you a patio with sewage smell. Unfortunately, the plumber shrugged while others do nothing. This has been the experience so far. The customer care staff were nice, however. They listened to our concerns and tried to address them, replace the broken elements. It is the construction part that creates a lot of sloppy outputs. They they need to be re-done.
Wateridge Village@Rockcli, December 2024
Review of Overall Experience
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BUILDER PROFILE
Mattamy Homes - Canada
66 Wellington St. West, Suite 5500
Toronto, ON
M5K 1G8
Awards
- Best Homebuilding Experience (AVID 2016)
- Builder of the Year (NEFBA 2016)
- Homebuilder of the Year (BILD 2015, 2014, 2011, 2009)
- Best Architectural Design (SMC Laurel Awards 2016)
- Reggie Award Winner (2016, 2015, 2014, 2012)
- Energy Star Builder of the Year (2015)
- Best Customer Experience (2015, 2014, 2013, 2012, 2011, 2010, 2009)
- Top 5% in Customer Service (2015, 2014, 2013)
- Best New Home Design (2016 – 2001)
- Community/Project of the Year (2015, 2013, 2012, 2011)
- Builder of Excellence (2012)
- Best Places to Work (2016, 2015, 2013, 2012)
- Best Website (BILD 2016)
- Business of the Year (2011)
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