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The tiles were not repaired even after 2 months of notifying them
The builders are nice people.
Christina is not a helpful customer care agent. With a problem regarding a hood fan which I paid for she was more interested in proving her point trying not to provide with them item as opposed to trying to find a resolution. Our design consultant Christina was the same when I requested to have the mirrors not installed and be able to pick them up. I do not feel appreciated as a customer whatsoever. My requests were answered instantly with a "NO", they never took the time to look into issues for me or find a resolution, or at LEAST make me feel like they tried. I am not satisfied with the customer service at all this is all considering my wife and I spent $40k on extra's to our home. The builder on the other hand Tommy and Tony were great and have been very courteous, they have made the process better.