4.2

Move-In Experience Survey (30-90 days post move-in)

1910 CUSTOMER REVIEWS

  • 5 star

    58.1%

  • 4 star

    23.4%

  • 3 star

    13.5%

  • 2 star

    4.1%

  • 1 star

    0.8%

4.1

Home Quality

4.2

Overall Service

3.5

Time Taken to Correct Items

4.1

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Seaton (Taunton), August 2018

4.5

Liked Most

Respondent had no comments.

Would Change

The tiles were not repaired even after 2 months of notifying them

Hawthorne S. Vlg Ph 0119, August 2018

4

Liked Most

The builders are nice people.

Would Change

Christina is not a helpful customer care agent. With a problem regarding a hood fan which I paid for she was more interested in proving her point trying not to provide with them item as opposed to trying to find a resolution. Our design consultant Christina was the same when I requested to have the mirrors not installed and be able to pick them up. I do not feel appreciated as a customer whatsoever. My requests were answered instantly with a "NO", they never took the time to look into issues for me or find a resolution, or at LEAST make me feel like they tried. I am not satisfied with the customer service at all this is all considering my wife and I spent $40k on extra's to our home. The builder on the other hand Tommy and Tony were great and have been very courteous, they have made the process better.