4

Move-In Experience Survey (30-90 days post move-in)

1956 CUSTOMER REVIEWS

  • 5 star

    45.4%

  • 4 star

    27.0%

  • 3 star

    14.3%

  • 2 star

    6.2%

  • 1 star

    7.2%

3.9

Quality of Home

4

Quality of Experience

4

Caring Displayed

4.1

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Oxford Village-003, February 2026

5

Review of Overall Experience

We were thoroughly impressed with our overall experience, from the customer service, design centre and construction team. We have had many new builds and have not experienced this level of service and quality.

Northwoods-001, February 2026

4

Review of Overall Experience

Overall, a good experience with some standout service. Melissa (Customer Experience) was helpful from start to finish, and Tim (Construction) was proactive and communicative, especially when resolving a dishwasher electrical issue. The only major downside was the HVAC repair. The resolution took much longer than expected, and the excessive back-and-forth was frustrating and took away from our overall satisfaction.

BUILDER PROFILE

Mattamy Homes - Canada
66 Wellington St. West, Suite 5500
Toronto, ON
M5K 1G8

Awards

  • Best Homebuilding Experience (AVID 2016)
  • Builder of the Year (NEFBA 2016)
  • Homebuilder of the Year (BILD 2015, 2014, 2011, 2009)
  • Best Architectural Design (SMC Laurel Awards 2016)
  • Reggie Award Winner (2016, 2015, 2014, 2012)
  • Energy Star Builder of the Year (2015)
  • Best Customer Experience (2015, 2014, 2013, 2012, 2011, 2010, 2009)
  • Top 5% in Customer Service (2015, 2014, 2013)
  • Best New Home Design (2016 – 2001)
  • Community/Project of the Year (2015, 2013, 2012, 2011)
  • Builder of Excellence (2012)
  • Best Places to Work (2016, 2015, 2013, 2012)
  • Best Website (BILD 2016)
  • Business of the Year (2011)

 

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