Mattamy Homes - Canada

October 2026Northwoods-002

Overall Star Rating: 5.0 / 5

Overall, I am very happy with my purchase from Mattamy Homes. We received a beautiful home and have had a positive experience throughout the entire process. The design, quality, and overall appearance of the home have met our expectations, and we are pleased to call it our new home. There are a few minor deficiencies that require attention, such as dents and damage on the main entrance door and some unfinished bathroom tile work. However, these issues are relatively minor and can be easily addressed with the support of the Mattamy team. I would especially like to recognize Marc and his team for their exceptional service. They have been professional, responsive, and genuinely committed to helping homeowners. Even after possession, Marc continued to follow up with us to ensure that any concerns were being addressed and to check whether any new issues had arisen. Their dedication to customer satisfaction has made a significant difference in our overall experience. Mattamy Homes should continue to support and retain supervisors and teams like Marc's, as they help build trust and confidence among homeowners. Despite a few minor deficiencies, we are very satisfied with our home and appreciate the effort, professionalism, and customer care shown by Marc and the entire team. Thank you, Mattamy Homes, for helping us purchase a beautiful home and for providing excellent customer service.

October 2026Oxford Village-002

Overall Star Rating: 5.0 / 5

Excellent experience

October 2026Oxford Village-004

Overall Star Rating: 4.0 / 5

The home is fine, the price was reasonable and the staff have been good... but moving into a neighborhood that is nowhere near complete is an awful experience. People should not take possession if their road is not done (e.g. curbs need to be poured etc). I've been here since August, my neighbors since July. We have been unable to access our street and driveways for as long as 10 days at a time. We are now mid October and there is no end in site. It is highly unlikely that I will have a driveway and grass before winter which is unacceptable considering i moved in in August.

October 2026Northwoods-002

Overall Star Rating: 3.0 / 5

Compared to other builders in Ottawa—such as my friend’s home built by Tartan, Tamrak, and Richcraft—my neighbours and I feel the Mattamy homes could be more rigid and durable. We accept some interior finish issues as normal with large builders, but personally I believe the overall quality is about 20–35% lower than that of other local builders. For example, regarding specific quality issues, I noticed the “I” values used in the house structure are often lower or only average compared to other builders. Mattamy typically responds that their materials meet the general building code for 2025 or 2026. Community sentiment: Many people here feel reassured mainly by the new home warranty rather than by the builder’s track record for build quality. I hope Mattamy will improve and make details publicly available so customers can see what materials are used in each type of house. I only recommend for people who want to buy and sell/rent-out Mattamy houses, rather than for long-term stay.

October 2026Northwoods-002

Overall Star Rating: 5.0 / 5

The overall experience has been amazing. From the time we put down the deposit to the time we got the keys, they have been super responsive and informative the entire time. Consistent emails and feedback, Pictures of the site as it was being built. I spoke with Erin at the Design Studio and she really helped break down my final design but I had major help with picking my whole design aesthetic from Sara. I really loved all her suggestions and it made the meeting with Erin go so much smoother. When we took possession, Alex, Michael and Raffael were there. They did the PDI walk through and it was very thorough. I was impressed at all the information given. There were a few things that needed to be done. Alex and Kyle were amazing at coming back in and sorting out changing the direction of the laundry room door, touching up with paint. The whole experience was just amazing. Alex especially we made him do quite a lot and he was always prompt and professional and timely with all the fixes.

October 2026Oxford Village-003

Overall Star Rating: 5.0 / 5

From the sales team, to the PDI team, customer care, and now the warranty team, Mattamy has truly been amazing throughout my entire first home purchase experience. Every team I’ve dealt with has been so helpful, responsive, and genuinely caring. Buying a new home can feel overwhelming at times, but having such supportive people there to answer questions, address concerns, and make sure everything is taken care of has made such a difference. I really appreciate the effort and kindness everyone has shown me along the way. I’m so happy with my experience with Mattamy and very grateful to everyone who has been part of this journey.

September 2026Decoeur (Locale)-003

Overall Star Rating: 3.0 / 5

Dealt with a lot the stress due to home repairs such as heat pump leaking in my unit, seams showing in the ceiling of the living room and kitchen, the kitchen counter was not levelled properly (very slanted). The paint job of the interior entrance door is terrible. Due to the home repairs, I was only able to move in my home 1 month after my occupancy date. The biggest issue is the kitchen island . The kitchen island is way too close to the laundry room and there's so much space between the kitchen counter and the kitchen island. I have mobility issues and it's difficult to do laundry with the limited space between the laundry doors and bar stools. Also, the huge space between the kitchen island and the kitchen counter is not practical and hazardous when moving hot plates from the oven to the kitchen island.

September 2026Richmond Meadows-005

Overall Star Rating: 5.0 / 5

This is our second Mattamy home by choice as (we did look at other builders many times and had new construction homes by three other builders but we kept coming back to Mattamy, not just for the price and incentives they offer, we just found that not only did we love the community Mattamy builds and the style of homes they build but we found the quality and the above and beyond care that we continue to receive from the entire Mattamy team, from sales to the warranty team, it just speaks volumes to us. While fighting breast cancer 3 yrs ago, the warranty team of whom I have never met got together and brough me a care package, It's that kind of care of kindness that you just don't get anywhere else. And that is what keeps us coming back, now on our second home with Mattamy and looking at our third in 2027. Mattamy just makes you feel like family and you just cannot get that anywhere else. Thank you Mattamy. You all make an incredible team.

September 2026Oxford Village-004

Overall Star Rating: 5.0 / 5

Excellent customer service, responsive, helpful. Derrick, Spencer and Simon are outstanding.

September 2026Northwoods-002

Overall Star Rating: 5.0 / 5

It was a great experience. Only issue is selecting the Serene model instead of the Vibrance model!! :)) Builder Tim or Assistant Builder Marc, both have been really helpful with all the issues, and they're making sure we're happy, and giving us the impression that they'll be addressing and fixing every small issue, in a timely and responsive matter. I really thank them for being with us throughout our home purchasing timeline.