4.2

Move-In Experience Survey (30-90 days post move-in)

1784 CUSTOMER REVIEWS

  • 5 star

    58.0%

  • 4 star

    25.9%

  • 3 star

    11.9%

  • 2 star

    3.4%

  • 1 star

    0.9%

4.1

Home Quality

4.2

Overall Service

3.7

Time Taken to Correct Items

4.2

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Stillwater, February 2019

5

Liked Most

Easy process to purchase, helpful when there was an issue, beautiful home layout, and my Super on site has checked in a few times which has been great. Everyone is friendly and very welcoming when dealing with them. I LOVED the pre house presentation that i attended - so helpful!!! I also loved the bow on the door and the congratulations card/flowers as this was my first time buying a house, really put an emphasis that Mattamy cared about me as a homebuyer.

Would Change

Customer Care Rep could be easier to access - called multiple times and got a voicemail every time, bit of a lag in response time to my emails/questions, etc. When they did reply however, got great answers. There were some warranty issues that were completely questionable in how they even occurred in the first place but I understand that it may not have been Mattamy's fault rather the trades had a lack of effort on their end (e.g. my pendant lights were in the wrong spot completely yet was never in the plans so the electrician clearly didn't read his plans properly, and a massive dent in floor turned out to be a broken piece of wood that the vinyl installer chose to ignore and placed vinyl overtop of). Even though there were issues, George was great at ensuring they were fixed. Also the road closest to my house is blocked for the show homes, which isn't ideal.

Preserve Bldg Ph 7A, February 2019

4

Liked Most

Closing time

Would Change

quality and painting very bad