This is our fourth or fifth purchase from Mattamy, and to be honest, we’ve never experienced service like this—good or bad—until recently. We’d heard great things, which kept us coming back, but after our last ordeal at Stonebridge and the noticeable drop in service quality, we swore we’d never buy from Mattamy again. Then we heard about their new condos and thought, “One last chance.” Unfortunately, when we received our unit, the sales representative on Montreal Road told us it would face east and let us enjoy the sunrise—a big deal for us, as we’re very religious. Needless to say, the unit ended up facing the wrong direction, which either meant the sales rep was being misleading or just completely out of her depth. We were frustrated, disappointed, and frankly, ready to despise the condo… and the staff (even poor Jordan and David, who had nothing to do with it). But here’s the twist: Jordan and David completely turned the experience around. These two are the only reason I still recommend Mattamy to everyone I know! Seriously, if every staff member had their knowledge, professionalism, and dedication, Mattamy could take over the world. Even with a sales team that occasionally drops the ball, Jordan and David are the backbone that keeps everything together. As an experienced realtor of over a decade, trust me—I know a thing or two about buying and selling homes, and these two are top-tier. Mattamy would be smart to hire me at the sales centre… maybe then no one would ever get the wrong-facing unit again. But if it does happen, at least Jordan and David are there to save the day.
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