Overall Star Rating
4.0 / 5 from 2,022 surveys
Rating distribution
Based on 2022 surveys
Quality of Home
3.9 / 5
Quality of Experience
4.0 / 5
Caring Displayed
4.0 / 5
Overall Responsiveness
4.1 / 5
Recent survey feedback
Show Latest →June 2026Richmond Meadows-004
Overall Star Rating: 4.0 / 5
I believe we were rushed in the process of selecting the options and we were also not co-operated when a bunch of requests were made during the time of buying the house. The location and availability of the houses are great and I could recommend but I would love to have more transparency in the process and more updated from the team and Making sure we can get what we want in the future.
June 2026Richmond Meadows-005
Overall Star Rating: 5.0 / 5
Excepional service and quality! My 3rd home with this builder and i plan To buy more for investment/rentals Thx all!
June 2026Richmond Meadows-005
Overall Star Rating: 5.0 / 5
I have to say Travis was awesome. He explain everything on our PDA and he answered all our questions and take proper actions for all our concerns. He is always on site and response promptly over the phone and in person.
June 2026Northwoods-001
Overall Star Rating: 4.0 / 5
They have an excellent service mindset, and are incredibly patient and friendly throughout the whole process.
June 2026Northwoods-001
Overall Star Rating: 4.0 / 5
Very good experience of Mattamy homes overall. Good for value of money. Caring team. Professional conduct.
June 2026Oxford Village-003
Overall Star Rating: 5.0 / 5
Derrek and his team where amazing throughout the entire process
June 2026Oxford Village-003
Overall Star Rating: 4.0 / 5
Derek and his team where great they helped us out the whole way through
June 2026Oxford Village-003
Overall Star Rating: 5.0 / 5
Exceptional service from sales to construction. Numerous issues where flagged and still are but the team is on it. I am also biased ;) Shout out to Michael during the PDI amd Spencer G for his continued help
June 2026Northwoods-001
Overall Star Rating: 5.0 / 5
We had an absolutely wonderful experience working with Mattamy Homes Northwood, and we’re incredibly grateful to the entire team for making our first home journey so memorable. From the very beginning, Emily and Martha from the Sales team stood out for their exceptional professionalism, kindness, and responsiveness. They patiently addressed every question we had—no matter how big or small—and made sure we felt informed and comfortable throughout the entire process. Their support truly set the tone for a positive experience. We also had a great experience during the design/framework stage. Although I don’t recall the name of the individual who assisted us, they were incredibly kind, patient, and very informative. They helped us clearly visualize our ideas and guided us through the options in a way that made decision-making easy and enjoyable. As we moved closer to our Pre-Delivery Inspection (PDI), Mark and Michael were fantastic. They walked us through the home with great attention to detail, explaining everything thoroughly and ensuring we understood all aspects of our new space. Their expertise and willingness to take the time to guide us made a big difference and gave us a lot of confidence. On our delivery date, and even afterwards, Mark continued to go above and beyond. He has been incredibly responsive, approachable, and always ready to assist whenever we had questions or needed clarification. His dedication and commitment to customer satisfaction have truly stood out. Overall, the entire Mattamy Northwood team has been supportive, professional, and genuinely invested in making this journey smooth and enjoyable for us. They have turned what could have been a stressful process into a very special and exciting milestone in our lives. We couldn’t be happier and would highly recommend them to anyone looking for their dream home.
June 2026Northwoods-001
Overall Star Rating: 3.0 / 5
Tim and Marc are absolute gems, they are the reason behind the confidence I have in Mattamy homes. They have been extremely helpful to us through out the process and have always responded to our questions sometimes even on the weekend or after working hours. Big thanks to both of them.