Overall Star Rating
4.0 / 5 from 1,988 surveys
Rating distribution
Based on 1988 surveys
Quality of Home
3.9 / 5
Quality of Experience
4.0 / 5
Caring Displayed
4.0 / 5
Overall Responsiveness
4.1 / 5
Recent survey feedback
May 2026Northwoods-001
Overall Star Rating: 5.0 / 5
Amazing
May 2026Northwoods-001
Overall Star Rating: 5.0 / 5
My second time buying a Mattamy home and knew exactly what to expect. We are extremely pleased with the end result and would not hesitate to recommend Mattamy or buy with Mattamy again.
May 2026Oxford Village-003
Overall Star Rating: 4.0 / 5
The architectural plans, electrical plans and ventilation were not included in the final sales agreement. If they were, I would have asked for changes or purchased from another builder.
May 2026Richmond Meadows-004
Overall Star Rating: 4.0 / 5
Robyn (Sales centre), Shayla (Customer Service), and Chanelle (Construction) are all Mattamy employees that have been amazingly helpful throughout this entire process and without them we would have been not only extremely lost but also most likely would have left our dream home due to several instances. Please give them their due diligence of being extremely kind and patient with us as without them this entire process would have been extremely painful as this is our first time buying/owning a home. Our only issues have been with the various construction workers, specifically all the out-of-town construction workers who are doing half-ass work and don't care as they do not live in this community; leaving the construction managers in Ottawa who do care with upset home owners during a walk-through. Why is it that not a single Ottawa flooring company, cabinetry, plumbing and various other crafts could be found for the several communities being built in Ottawa? Some highlights of our construction adventure have included; which we have photos of for any doubt: our sump drain being in the middle of the basement floor/walkway and us having to argue to have it moved so the basement is accessible (a thank you to Rob who vouched for how ridiculous this situation was) our basement being completed with drywall and then being literally ripped out and nails left all around also in the basement the mess that was the piping/water lines that we had to have fixed several times our roof/house framework being beautiful and then the Hulk was invited who then smashed out some beams several ceiling/roof beams getting an uncomfortable amount of nails (do they get paid per nail??) our floor at the front entrance was treated to a circular saw so they could have head clearance underneath; this was patched with a beam and several nails which I doubt the credibility of its endurance Our dishwasher not having a plug, and the plumbing for it being extremely poor/backwards (all the trades people we have had visit have taken photos and made fun of the quality of plumbing as an fyi) no accessible P-traps, and then they glued P-traps; please never return to these plumbers, ever. Telling customers that the plumbing is 'legal' is not encouraging when all we are asking is to be able to access points in our home for repairs.
May 2026Oxford Village-003
Overall Star Rating: 4.0 / 5
Great experience so far always responsive and solved any issues immediately
April 2026Promenade-005
Overall Star Rating: 4.0 / 5
Entire process has been very smooth, from first downpayment to closing. The home is as advertised. The team has been amazingly friendly and responsive, always available for a chat or advice. Tyler as liaison has been amazing, taking care of every request almost.immediately and communicating clearly and often.
April 2026Oxford Village-003
Overall Star Rating: 0.0 / 5
As a new home I have had some issues with my address being created in the system which has caused many issues with getting internet or receiving services as companies could not find my address in their system. Been living here for one and 1/2 months and they still haven’t gotten the community box delivered . Many issues with the house but thank God the Mattamy builder Jason from Oxford is amazing and is in constant contact to make sure everything is in order.
April 2026Northwoods-001
Overall Star Rating: 4.0 / 5
April 2026Richmond Meadows-004
Overall Star Rating: 4.0 / 5
The home is amazing, the issues with deficiencies are minimal. However communication regarding certain things was lacking and it cost us money and time.
April 2026Promenade-005
Overall Star Rating: 4.0 / 5
The overall experience has been fine . The workmanship for paint and floor tiles needs improvements