3.9

Move-In Experience Survey (30-90 days post move-in)

1590 CUSTOMER REVIEWS

  • 5 star

    41.3%

  • 4 star

    28.5%

  • 3 star

    15.2%

  • 2 star

    6.7%

  • 1 star

    8.3%

3.8

Quality of Home

3.9

Quality of Experience

3.9

Caring Displayed

4

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Richmond Meadows-002, October 2024

1

Review of Overall Experience

Hi, We bought the home end November 2023, an closing was in 24 May 2024. we were in toronto so we did everything online. We have been promised some stuff, which was not provided. after we moved (end of August even the closing in may 2024 as we had some other commitments), we started looking for the stuff that we were promised, but they the were not there. when we did proof that it was promised, we qualify, the statement we receive "it is not in the contract". After investigating these things are never in the contract. We did trust mattamy sales team and we really regret it. After trying to escalate, we got only a push back with no proper time no solutions. Disappointed. I would not recommend to deal with mattamy to anyone. We regretted the trust we put in Mattamy. The only person who was good, honest and does care is thomas, also Holly. other are 0.

Richmond Meadows-002, September 2024

3

Review of Overall Experience

Excellent experience with Mattamy folks. Builder Jason was accommodating. He is an asset Build quality needs some work. Like grout missing and the countertop not leveled. Fundamental things should not be wrong—gaps in shower glass etc. I mean someone in the building should already know to install it with proper levels.

BUILDER PROFILE

Mattamy Homes - Canada
66 Wellington St. West, Suite 5500
Toronto, ON
M5K 1G8

Awards

  • Best Homebuilding Experience (AVID 2016)
  • Builder of the Year (NEFBA 2016)
  • Homebuilder of the Year (BILD 2015, 2014, 2011, 2009)
  • Best Architectural Design (SMC Laurel Awards 2016)
  • Reggie Award Winner (2016, 2015, 2014, 2012)
  • Energy Star Builder of the Year (2015)
  • Best Customer Experience (2015, 2014, 2013, 2012, 2011, 2010, 2009)
  • Top 5% in Customer Service (2015, 2014, 2013)
  • Best New Home Design (2016 – 2001)
  • Community/Project of the Year (2015, 2013, 2012, 2011)
  • Builder of Excellence (2012)
  • Best Places to Work (2016, 2015, 2013, 2012)
  • Best Website (BILD 2016)
  • Business of the Year (2011)

 

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