Mattamy Homes - Canada

November 2026Richmond Meadows-005

Overall Star Rating: 3.0 / 5

I know that things can go wrong, when builders are building houses in mass quantity, especially with tight deadlines. But then during PDI we spent 2 hours, going through defects marking them, and then coming back to see nothing has changed apart from the paint jobs/safety issues and some squeaky floors taken care of, and all the tapes are removed so now you have to go through the issues again and get ready for Tarion initial form as the 10 days after possession no work was apart from removing some nails. The main shower still leaks, the grouts are still not finished, the shelves are still not painted correctly, the stem for the soap dispenser on the kitchen sink still missing (cleaner hired my Mattamy threw it away) and the most inconvenient part which was the upgrade we were most looking forward to is the RO water filteration not installed. We are buying water every day as the water here comes from community well and might be ok to drink but has a peculiar stench to it, making it not undesirable. Apart from that the basement windows dont close properly and are missing screens, making the basement extra cold. After all flowery talks and false promises that they will look into leaky shower and RO we are still waiting on it. The biggest is probably the master bathroom with wrong vanity height, that i am not looking forward to change.

November 2026Northwoods-002

Overall Star Rating: 3.0 / 5

Mattamy reached out to us in July, after closing, asking us to send them $10k because they never cashed in our November deposit. We told them we obviously can't just send them $10k and asked what happened to the bank draft we gave them. They said they couldn't find it. We ended up going to the bank and signing an indemnity saying we promise this draft will not be cashed. The bank returned our cash to our account. We told mattamy we would not send them the $10k until they provided a written statement promising they would never try to cash the bank draft or that they affirm the bank draft was destroyed. After all this hassle, they found the bank draft. It seems like they could have looked through their files from the start and saved us all this grief. A couple of weeks later, they sent us a picture of the draft with the word "void" on it. We were then able to wire them the $10k. They didn't even bother to cover the wire fee nor apologize for their mistake.

October 2026Oxford Village-003

Overall Star Rating: 5.0 / 5

Responsive, open and accommodating.

October 2026Oxford Village-002

Overall Star Rating: 2.0 / 5

I would recommend Mattamy homes, however, there were several issues wrong with our home as it was a rush to get finished which is highly disappointing.

October 2026Northwoods-002

Overall Star Rating: 5.0 / 5

Dealing with Tim was a great experience. he showed us all the details regarding the furnace and electrical panel, ETC.

October 2026Northwoods-002

Overall Star Rating: 5.0 / 5

Overall, I am very happy with my purchase from Mattamy Homes. We received a beautiful home and have had a positive experience throughout the entire process. The design, quality, and overall appearance of the home have met our expectations, and we are pleased to call it our new home. There are a few minor deficiencies that require attention, such as dents and damage on the main entrance door and some unfinished bathroom tile work. However, these issues are relatively minor and can be easily addressed with the support of the Mattamy team. I would especially like to recognize Marc and his team for their exceptional service. They have been professional, responsive, and genuinely committed to helping homeowners. Even after possession, Marc continued to follow up with us to ensure that any concerns were being addressed and to check whether any new issues had arisen. Their dedication to customer satisfaction has made a significant difference in our overall experience. Mattamy Homes should continue to support and retain supervisors and teams like Marc's, as they help build trust and confidence among homeowners. Despite a few minor deficiencies, we are very satisfied with our home and appreciate the effort, professionalism, and customer care shown by Marc and the entire team. Thank you, Mattamy Homes, for helping us purchase a beautiful home and for providing excellent customer service.

October 2026Oxford Village-002

Overall Star Rating: 5.0 / 5

Excellent experience

October 2026Oxford Village-004

Overall Star Rating: 4.0 / 5

The home is fine, the price was reasonable and the staff have been good... but moving into a neighborhood that is nowhere near complete is an awful experience. People should not take possession if their road is not done (e.g. curbs need to be poured etc). I've been here since August, my neighbors since July. We have been unable to access our street and driveways for as long as 10 days at a time. We are now mid October and there is no end in site. It is highly unlikely that I will have a driveway and grass before winter which is unacceptable considering i moved in in August.

October 2026Northwoods-002

Overall Star Rating: 3.0 / 5

Compared to other builders in Ottawa—such as my friend’s home built by Tartan, Tamrak, and Richcraft—my neighbours and I feel the Mattamy homes could be more rigid and durable. We accept some interior finish issues as normal with large builders, but personally I believe the overall quality is about 20–35% lower than that of other local builders. For example, regarding specific quality issues, I noticed the “I” values used in the house structure are often lower or only average compared to other builders. Mattamy typically responds that their materials meet the general building code for 2025 or 2026. Community sentiment: Many people here feel reassured mainly by the new home warranty rather than by the builder’s track record for build quality. I hope Mattamy will improve and make details publicly available so customers can see what materials are used in each type of house. I only recommend for people who want to buy and sell/rent-out Mattamy houses, rather than for long-term stay.

October 2026Northwoods-002

Overall Star Rating: 5.0 / 5

The overall experience has been amazing. From the time we put down the deposit to the time we got the keys, they have been super responsive and informative the entire time. Consistent emails and feedback, Pictures of the site as it was being built. I spoke with Erin at the Design Studio and she really helped break down my final design but I had major help with picking my whole design aesthetic from Sara. I really loved all her suggestions and it made the meeting with Erin go so much smoother. When we took possession, Alex, Michael and Raffael were there. They did the PDI walk through and it was very thorough. I was impressed at all the information given. There were a few things that needed to be done. Alex and Kyle were amazing at coming back in and sorting out changing the direction of the laundry room door, touching up with paint. The whole experience was just amazing. Alex especially we made him do quite a lot and he was always prompt and professional and timely with all the fixes.