Meritage Homes - Austin

November 2026Pfennig Place

Overall Star Rating: 5.0 / 5

We were very please with Meritage's responsiveness. We don't expect everything to go perfectly - that's unrealistic. But we expect great communication and addressing of any concerns. Isaac was our project manager and did a wonderful job of communicating clearly and making sure everything was addressed. I would have no qualms about recommending Meritage to my friends.

November 2026Creekfall

Overall Star Rating: 5.0 / 5

Overall great experience. Terrance has helped answer questions after closing and had made sure we are taken care of.

October 2026Waterstone Crossing 50 - LN

Overall Star Rating: 1.0 / 5

Multiple repairs needed with no response as to when the repairs will be completed. Fence staining was damaged due to the irrigation system that was utilized prior to moving in. Fence looks absolutely horrible. I should not have to pay for the damage that was done to the fence prior to moving in. Kitchen cabinets poorly installed with damage and are falling apart already. My front/garage /back doors are reused doors that had rusty hinges and doorknobs. Safe Streets lied about their monitoring system that would light up the back yard at night and it does not. I cancelled and still waiting for my refund. I have contacted the company numerous times through emails and phone calls about my refund and zero response. I had to call the credit card company to put a stop to payments. My master bathroom sink has been leaking and not in use since I moved in. Construction Manager Dylan was contacted numerous times about the sink and has failed to respond other than he quit and no longer works for the company. I contacted the Sales Rep. Xsavior on 10/28 about the issues. No response as to when the repairs will be completed. The air filter was not changed out prior to moving in and I was told it would be. The same filter is in place when I viewed the home and completed a walk through. There are multiple areas outside/around the house where the cement is falling apart. I have a large rock/cement hump in front of the stairs of the back porch that was covered with the grass and is a huge safety concern! Numerous large holes in the backyard that I have had to fill due safety concerns, such as breaking my ankle or worse. Doorbell does not work thanks to Safe Streets. Every single morning and evening I'm picking up large amounts of trash including cigarette butts, food packaging, and construction materials. I don't enjoy having to listen to any genre of music blaring outside my home all day. Numerous areas throughout the house where white paint was spilled/smeared on the flooring that I requested to have cleaned prior to moving in and it was not. I'm still cleaning paint and having to repaint the majority of the baseboards/trim where paint and caulk was chunked on. Numerous baseboards/trim with damage and holes. I'm very dissatisfied with the whole experience. I'm sure there will be more unwanted repairs to come!

October 2026Prairie Winds 45

Overall Star Rating: 5.0 / 5

Surprised at the level of all the things that came together - quality, spaciousness, and value of the home, and ease to work with staff throughout the purchase through closing, which was much easier than we though possible.

October 2026Prairie Winds 50

Overall Star Rating: 5.0 / 5

I’m in love with my house! 🏠size , quality, service. Jeff did an Amazing job, Always answering every single question and always willing to help me if o needed .

October 2026Prairie Winds 45

Overall Star Rating: 3.0 / 5

We had issues with the home when we moved in and had a hard time getting a response and the problems fixed. Such as having the handrails on the steps put on, the shower and tub fixed. We still have not gotten the touch up paint that we were promised. The walls are very thin on the home and either easily damaged or sound travels easily through them. I can hear a conversation being had on the kitchen in our bedroom

October 2026Pfennig Place

Overall Star Rating: 3.0 / 5

**Buying a brand-new home from Meritage Homes has been one of the most frustrating and disappointing experiences imaginable.** We moved into our supposedly brand-new home on September 4, only to discover an irrigation leak that should never have been our problem in the first place. Despite repeatedly submitting warranty requests, Meritage closed multiple tickets without actually resolving the issue. And somehow, it got worse. After a technician attempted a repair, the leak worsened, and we were left **without running water in our own brand-new home**, forcing our family, including our toddler, to rely on bottled water. Meanwhile, the ongoing water saturation caused soil erosion and raised legitimate concerns about the grading and ground conditions near our foundation. The leak has since been repaired, but that doesn't erase the experience or the lack of accountability throughout the process. **What exactly are homeowners paying a premium for when basic quality control, competent repairs, and warranty accountability seem to be too much to ask?** Meritage is quick to sell you the dream of owning a beautiful, energy-efficient new home. Unfortunately, once you've signed the paperwork and received your keys, the experience can feel very different. A new construction home should offer peace of mind, not turn its owners into unpaid quality-control inspectors who have to constantly chase the builder to fix problems that should have been caught before closing. **The most disappointing part isn't even that something went wrong. It's how difficult Meritage made it to get something so basic taken seriously and properly resolved.** If you're considering buying from Meritage Homes, look beyond the model homes and sales presentations. Ask yourself whether you're prepared to spend your time fighting to get warranty issues addressed. **A brand-new home should not come with secondhand problems and third-rate accountability.**

October 2026Prairie Winds 60

Overall Star Rating: 4.0 / 5

Meritage Homes are configured very nicely and most of the construction is great. There is just some little things that are popping up here and there. Like nails to hold the carpet on the steps has poked everyone in my household at least once. I seen a roof shingle on my driveway and something hanging of of the roof line. A long hair line crack on the foot of my driveway and my address sign cracked down the middle. The retaining wall in the yard has a couple missing stones and the stucco under the patio door has come off showing the membrane behind it the double car garage door sound loud and pops unlike the single which is quiet and smooth. Other then those things the house is amazing

October 2026Big Sky Ranch 45

Overall Star Rating: 4.0 / 5

Moved from a different country and Meritage was very helpful completing the move in and buying process

October 2026Eastern Wells

Overall Star Rating: 4.0 / 5

Sales rep was helpful and answered all my questions.