Overall Star Rating
4.5 / 5 from 2,552 surveys
Rating distribution
Based on 2552 surveys
Quality of Home
4.5 / 5
Quality of Experience
4.5 / 5
Caring Displayed
4.5 / 5
Overall Responsiveness
4.5 / 5
Recent survey feedback
Show Latest →June 2026Waterstone Village TH
Overall Star Rating: 4.0 / 5
Everything was amazing. One problem I had was when I was first looking at the house. Salesman did not give important information about the PID. Everybody else was amazing and helpful with my first home buy
June 2026Double Eagle 45
Overall Star Rating: 5.0 / 5
They made this experience super easy and not stressful at all. I would recommend this to my family and friends from how reliable they are. The home I moved into and easy to communicate any issues or questions I had/have.
June 2026Eastern Wells
Overall Star Rating: 5.0 / 5
From purchase to the end, it was an amazing exerience. Richard was our sales agent. He waited for me to view the house after hours as I am a teacher and work late. To me that was the epitomy of customer service. All through the process, he was communicative and helpful. Mr. Alex - our construction manager was also fabulous. I texted him on several occasions- some were just random questions i had about utlitiles, while others were concerns we had on the house. He always answered promplty and purposefully. The pride he takes in his property is incredibly evident. We were blown away by his work ethic.
May 2026Prairie Winds 45
Overall Star Rating: 5.0 / 5
Muy complacida con mi vivienda
May 2026Flora
Overall Star Rating: 5.0 / 5
Great Experience
May 2026Prairie Winds 60
Overall Star Rating: 5.0 / 5
Jeff our builder was fantastic. He built us an amazing home of such high build quality. I am incredibly impressed with his workmanship and attention to detail.
May 2026Opal Meadows
Overall Star Rating: 5.0 / 5
⭐️⭐️⭐️⭐️⭐️
May 2026Prairie Winds 60
Overall Star Rating: 5.0 / 5
Jeff, the superintendent has been awesome to deal with. It was a very excellent experience.
May 2026Creekfall
Overall Star Rating: 5.0 / 5
As first time home buyers, the process was overall AMAZING. Aside from about a week after closing. Everyone we had come into contact with up until that point was nothing short of a blessing. Jeff (construction manager) and Daphne (meritage homes agent) went above and beyond for us in every single aspect of this process. A week after closing we were met with a burden and a requirement to fix a mistake that was not made by us. This mistake was made entirely by the Meritage finance team. We then were met with a very unkind and unprofessional email from someone who works with meritage after following the direction of our real estate agent. We did not appreciate this kind of force. Not once was any official document sent to us confirming the legitimacy of this request. This mistake and the way it was handled has deeply affected the way we view Meritage as a company and makes us hesitant to recommend Meritage to other homebuyers.
May 2026Opal Meadows
Overall Star Rating: 5.0 / 5
Our experience with Meritage Homes has been terrific!! We’ve currently moving from El Paso to Kyle Texas. Meritage offers builds in multiple areas of the greater Austin area that we were interested in living based on work commute, schools and location convenience. Lori was outstanding!! We met her in the Bastrop area while scouting out potential neighborhoods we were interested in. From that point she maintained constant contact with us and answered any questions we had. She even called to check in with us when we had no questions. Lori definitely went above and beyond which is the reason we made her our primary Meritage contact during our search for the right neighborhood. Once we settled on Kyle in the Opal neighborhood we met Victor the construction manager. He was awesome as well. Very personable and professional. During our initial walkthrough of the house we selected he was pointing out little discrepancies and defects that my wife and I missed. Definitely made us feel like he was on our side and wanted us to be more than satisfied. My only critique in the home buying process would be the ability to only make an offer on one house at a time. I understand the reasoning. There were multiple models we were interested in and the worry of competing buyers was really our only stress. I guess that’s kind of a great problem for Meritage to have.