The appearance of the community, the kindness and personality of the sales manager, and the friendly neighbors.
More experienced sales manager and builder. The construction supervisor had great intentions it seemed, but he appeared to lack supervisory experience with regard to managing his subcontractors and did not follow up to ensure they did quality work. He seemed overworked. The sales manager and builder were extremely friendly and personable during the pre-contract period, but after that it was evident that this was for the sale only.
how friendly and easy the process was and the selection and quality of material