4.6

Move-In Experience Survey (30-90 days post move-in)

1663 CUSTOMER REVIEWS

  • 5 star

    77.4%

  • 4 star

    12.9%

  • 3 star

    5.9%

  • 2 star

    2.3%

  • 1 star

    1.6%

4.6

Quality of Home

4.6

Quality of Experience

4.6

Caring Displayed

4.6

Overall Responsiveness

RECENT REVIEWS

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Arden Woods, August 2025

2

Review of Overall Experience

I have had an extremely unacceptable, disappointing and stressful experience since moving into what was supposed to be a turnkey, move-in ready home. Due to a leak from a cracked pipe, I endured over a month of what felt like a never-ending nightmare. For five days, 7–9 industrial fans made it impossible to remain in the house. A removed toilet left a sewer odor for nearly two weeks, rendering the entire downstairs unlivable. Floors, carpet, cabinets, and walls were torn up. A dumpster placed in my front yard cracked my driveway, which still has not been repaired. My front door lock keypad was corroded, preventing Safe Streets from completing their work. I have missed multiple days of work dealing with these issues. Additionally, I was informed by pest control professionals that my home had been missed in their initial treatment, requiring quarterly in-person service to compensate for what the installed pods should have been doing. This is a home valued at half a million dollars, yet it has been problem after problem. My experience thus far has stolen any joy of purchasing a new home. This is a half-million-dollar home, yet I have faced ongoing, costly, and time-consuming problems from the get go. This is not the condition or experience I paid for, and I expect prompt resolution and appropriate compensation for the damages, losses, and inconvenience I have endured.

Collier Ridge 53s LN, August 2025

5

Review of Overall Experience

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