4.5

Move-In Experience Survey (30-90 days post move-in)

126 CUSTOMER REVIEWS

  • 5 star

    75.0%

  • 4 star

    15.0%

  • 3 star

    8.6%

  • 2 star

    1.4%

  • 1 star

    0.0%

4.5

Home Quality

4.5

Overall Service

3.8

Perception of Time Taken to Correct Items

4.4

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Hawthorne Ridge, June 2020

4.5

Liked Most

We really like the finished basement, crown molding, LED lights, and the overall energy efficiency of the house.

Would Change

We would change the warranty work process. It has been pretty challenging to get warranty work done on the house. We are the ones pursuing the Meritage representative trying to get the water issue in the basement corrected. Promises are made about when the repairs were to take place, but there is rarely follow through. If there is follow through it isn't at the promised time. A painter was promised to repair damage created by a water issue. (The issue was due to a warranty claim). We were supposed to be contacted the week of May 15th to schedule a time for the painter to come in, but that never happened. It is now June 6th and we have yet to hear from anyone about the painting getting done.

Echo Ridge, May 2020

5

Liked Most

Jordan and the construction team were great. Kudos to them for all their hard work

Would Change

The only thing I would change is the kitchen faucet. It’s not great