4.4

Move-In Experience Survey (30-90 days post move-in)

161 CUSTOMER REVIEWS

  • 5 star

    70.4%

  • 4 star

    21.0%

  • 3 star

    8.6%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.4

Home Quality

4.4

Overall Service

3.6

Perception of Time Taken to Correct Items

4.3

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Lost River, December 2019

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Redcroft, December 2019

3.5

Liked Most

The level of care and customer service that Marcia showed during the process was something that was amazing. She was supportive and helpful from start to finish. We are grateful that she was a part of this new experience with us. Brett did a great job, as well for the majority of the build, and the last part of the experience Jeremy did a great job too. Seeing the house come together was great for us.

Would Change

The selections are very rigid which was a little disappointing. The service that Marcia and Brett provided were amazing. During the build Jeremy took over for Brett, and Jeremy did a very good job being new and stepping right into the position. He was very responsive and supportive to us. Grading of the property---we have a really steep portion of our back yard that we were not aware of the grade it was going to have and the long term plan could have been communicated about the common area behind the property line.