4.4

Move-In Experience Survey (30-90 days post move-in)

157 CUSTOMER REVIEWS

  • 5 star

    69.0%

  • 4 star

    21.9%

  • 3 star

    9.1%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.4

Home Quality

4.4

Overall Service

3.5

Perception of Time Taken to Correct Items

4.3

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Lost River, November 2019

4

Liked Most

Floor plan/layout. Lot, grade/dimensions. Community amenities.

Would Change

General Contractor. It is not possible to verify construction when contractors come in after 5 pm when the GC leaves. GC was always in nice flip flops, golf shorts, and vented fishing shirts while on site. During final walk through contractors were scheduled to complete repairs from a week prior when the orientation walk through was completed, closing scheduled the same day. Items not attended to before closing: Blue tape still in house where repairs were needed, told we would take care of during welcome home walk through to add to warranty repair. Front yard grade causes driveway to flood during rain, drainage pipe installed incorrectly. Cracks in shower tile and grout. Includes master bath flooring. Paint on carpet. 2 shades of carpet in living room. Walls needing more spackling to fill holes, re-paint. Hardwood stairs need sanded and re-stained, silicone seal needs replaced due to staining after seal. LED ceiling lights held in with 1 screw, 2 failed in first 3 days. 1 electrical box fell out of ceiling 3 days after move in (repair compelted by contractor). Trim throughout house needs sanded and painted. Garage door opener opens neighbors garage. Had to reset garage door beam due to door not closing after final walkthrough. Driveway accent color disappeared. Plants in front landscape died within 1 week of planting. Concrete splatter still on the front columns.

Ridge Water, November 2019

5

Liked Most

Professional, friendly.

Would Change

Nothing.