Meritage could have handled better regarding customer service. Construction managers could be more supportive and informative.
Great experience everyone is always ready to help and make sure we have what we need.
I’m writing to express my sincere appreciation for Jeremy's outstanding service throughout my homebuilding and closing experience. As a first-time homebuyer, the process was understandably overwhelming, but Jeremy consistently went above and beyond to ensure everything was handled professionally and with care. From day one, Jeremy was incredibly responsive to every question and concern I had – both before and after closing. He was always available by phone, followed up promptly on appointments, ensured scheduling stayed on track, and showed unwavering commitment to resolving issues that arose post-closing. For instance, when water began leaking into the vents of my main and guest showers, and when outstanding blue-tape items were missed, Jeremy took it upon himself to follow up – even outside of what I believe were his normal working hours. He personally walked through my home with me to fully understand my perspective and addressed each concern thoroughly. What really stood out was how he worked seamlessly and respectfully with my home inspector and realtor. His ability to address issues with professionalism, patience, and clarity made a huge difference in what could have been a stressful situation. As someone who works in HR and understands the value of professionalism and adaptability, I can say without hesitation that Jeremy demonstrated those qualities consistently – even when I wasn’t the easiest customer to deal with. He truly adapted, stayed calm under pressure, and took the time to make sure I felt heard and supported. One situation that underscores Jeremy’s commitment was when my electricity was abruptly shut off because my home was still listed as a commercial property. I had previously reached out to Tony and my realtor, explaining that I was unable to switch electric providers due to this issue. Tony had assured me in writing that my electricity would not be cut off and that I’d be informed once the status was corrected. Despite my consistent follow-ups with multiple providers over several weeks, the issue persisted, and unfortunately, my electricity was indeed disconnected. This led to significant consequences – including spoiled food and missing critical work meetings, as I work from home. What was most disheartening was Tony’s response – or lack thereof. Not only did he hang up on me when I called to report the issue, but he has yet to follow up with any kind of explanation or resolution. Jeremy, however, immediately took ownership of the situation. Even though this matter was not within his scope, he communicated with the necessary parties to help resolve the issue as quickly as possible. His dedication and support during that time further solidified my appreciation for everything he has done. In short, Jeremy exemplifies what exceptional customer service looks like. I would give him a 5 out of 5 rating and highly recommend him to any future homebuyers. He made what could have been a difficult journey significantly smoother, and I am truly grateful for his professionalism, patience, and support.
From start to finish, Meritage and every employee we interacted with were extremely responsive, kind, and helpful!
I had a very good experience with my purchase and Cameron is a great leader I am very satisfied with his hard work and attention to detail there is no doubt in my mind I chose the correct builder thanks so much for all the hard work I would not change anything as meritage homes is a great builder and has very qualified employees like Cameron thanks again for all the hard work
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We are absolutely delighted with our new home built by Meritage Homes, and a significant part of this positive experience is due to the exceptional dedication and professionalism of our Construction Manager, Steve. From the very outset, Steve made it his personal mission to ensure the highest quality and meticulous attention to detail in the construction of our home. His thoroughness was evident at every stage, as he consistently went above and beyond to inspect every aspect and address any potential concerns proactively. This commitment to excellence instilled immense confidence in us throughout the building process. Beyond his impressive technical expertise, Steve is remarkably personable. He maintained consistent, clear, and reassuring communication with us, keeping us informed and comfortable every step of the way. What truly sets Steve apart is his genuine care for his clients, extending his support even after closing. His continued check-ins to ensure everything was functioning perfectly demonstrated a level of commitment that is truly rare and deeply appreciated. Steve single-handedly transformed what can often be a complex and stressful transaction into an incredibly smooth and pleasurable journey. His dedication, expertise, and outstanding interpersonal skills made the entire home-building experience seamless and enjoyable. We wholeheartedly recommend Meritage Homes, and we will unequivocally refer family and friends, strongly insisting that they request Steve to oversee the construction of their new home. His outstanding contribution is a testament to Meritage's commitment to quality and customer satisfaction.
Amazing, Cole helped so much on our walk of the house. 10/10 would recommend
Excelente servicio, excelente atencion, la construccion es de excelente calidad. Realmente estamos fascinados y los recomendamos al 100% GRACIAS