4.7

Move-In Experience Survey (30-90 days post move-in)

279 CUSTOMER REVIEWS

  • 5 star

    87.5%

  • 4 star

    10.0%

  • 3 star

    1.6%

  • 2 star

    0.6%

  • 1 star

    0.3%

4.7

Home Quality

4.7

Overall Service

4.1

Perception of Time Taken to Correct Items

4.7

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Rancho Vista - 60s, June 2020

5

Liked Most

Home - well insulated with an upgraded technology, nice floor plan design and exterior appearance. Services: Sales - Hyian Parker - Very friendly intelligent. she is very knowledgeable in her roll. she didn't mind to stay late to answer all my questions. During my purchase, I changed my mine several times on properties but she didn't complain that she had to re-write the contracts all over again for several times. Loan - Jas Grewal - she is also very friendly and knowledgeable. She also had to do a lot more extra work due to my changes but she putted extra hours to make the loan approved within very tight closing schedule. Construction - Michael Young - He checked our house to make sure that was delivered in excellent and beautiful condition. We couldn't go through the house together with him for an orientation but I was very comfortable for him to do it for us first then we went to the house and checked everything ourselves and couldn't find any issues. Escrow - Darlene Daniels - She was keeping us informed on our closing schedule and make a special arrangement for signing. The experience I had with a whole team was great!!

Would Change

There is nothing to change. I like their floor plan and quality of materials they use.

Rancho Vista - 60s, June 2020

3

Liked Most

Haiyan was great

Would Change

The escrow company was terrible