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Our experience with Meritage Homes has been exceptional, thanks in no small part to both Haiyan and Fidel! From the moment we reached out, Haiyan was incredibly communicative, ensuring we had all the necessary information regarding the home, loan process, and closing in a timely manner. Haiyan's proactive approach in escalating potential delays and connecting us with the right contacts proved invaluable in navigating the complexities of the loan application and closing. And the support didn't end there! Fidel has been phenomenal in assisting with our move-in. His professionalism was evident from our first interaction, and his deep knowledge of the home, shared thoroughly from the orientation onwards, has been incredibly helpful. Fidel consistently provided the highest level of customer service, going above and beyond to ensure a smooth transition by proactively identifying areas where his team could offer support. We are so grateful for both Haiyan's seamless guidance through the initial stages and Fidel's dedicated support in welcoming us to our new Meritage home!