Respondent had no comments.
The Meritage team has been outstanding. The vendors used for construction though need some review. There were a lot of small, but glaring blemishes that needed attention, and some more than once after closing to rectify. The construction manager and sales person were great with communication and trying to rectify the problems, but it seemed that some of the construction people could care less about making sure they did a good job.
Respondent had no comments.
Overall experience was good. Had some issues with water when we moved in but Nelda did an amazing job and stayed on top of it and followed up until resolution. So far overall home quality seem to be good but I will be honest on expressing some dissatisfaction in the appliances. There’s definitely room for improvement into putting in better quality. Fridge is noisy (as a model) not just this particular one but this model. Washer is and dryer could have been better and more modern for little more money. Definitely there are corners cut, but overall good experience especially with the staff. Very very friendly and responsive. Nelda went above and beyond with all our requests as potential buyers answering each question and accommodating us at every step of the process.
Well as I believe all feedback is good feedback. If the information is gathered and a lesson learned or what could we do better to serve the customer approach was applied then that can be beneficial if the objective is to take action and implement changes to improve. With that said I will say the experience was one of constant frustration and belief of no one listening bottom line. This will be my 4th time going through a closing process and this one was the worse. I'm a veteran and I happen to choose the VA loan option and I believe through out the process they were opportunities to address some of my concerns and the communication and passing the buck was the responses I received. I have to tell you at closing I did not even stay for the final presentation of my deed and documents. I'm in possession of them however it was not the normal process. Kind Regards
Respondent had no comments.
Estoy muy agradecida con la atencion y dedicacion de el señor Troy donde en todo momento estuvo muy dedicado a mi caso y fue de gran ayuda para internet mi casa. Otra persona muy profesional y con mucha dedication fue el señor Sergio gerente de construccion el cual estuvo pendiente de todos los detalles necesario para que la casa Stivers lists y Limpia en el momento de la entree. Muy agradecida y contenta con la atencion.
Respondent had no comments.
Respondent had no comments.
Robb, our Meritage Homes construction manager has been super helpful and a pleasure to deal with throughout the whole process of moving into a new home. We truly appreciate his attentiveness and willing to go above and beyond for us.