4.3

Move-In Experience Survey (30-90 days post move-in)

519 CUSTOMER REVIEWS

  • 5 star

    65.8%

  • 4 star

    15.8%

  • 3 star

    8.9%

  • 2 star

    5.1%

  • 1 star

    4.5%

4.4

Quality of Home

4.2

Quality of Experience

4.3

Caring Displayed

4.3

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Watergrass 50s, May 2022

4

Review of Overall Experience

Everything was great up until close of escrow when I was bullied to close on a certain date, when the date had changed twice before and I was unable to do my walkthrough as the home was not completed. They forced me to close without a walkthrough stating they would cancel my contract and keep my deposit if I didn’t. No one at the company seemed to care this happened as I asked for return calls from managers and executives and never received one. The house is 4/5, there are a lot of nice features (mostly energy saving) but they fell short on convenience options (soft close cabinets, water softener loop, extra lighting options, extra electrical outlets) that I would have liked to be able to add. Otherwise the home is nice. Construction manager DJ has been wonderful and is the only reason I didn’t consult legal.

Preston Oaks 20s - THs LN, May 2022

5

Review of Overall Experience

The experience was good, the entire process was seamless and easy right from signing the contract till the closing, As they mentioned there are no surprises on the pricing options with clear prices,