4.4

Move-In Experience Survey (30-90 days post move-in)

428 CUSTOMER REVIEWS

  • 5 star

    66.2%

  • 4 star

    16.5%

  • 3 star

    8.0%

  • 2 star

    5.2%

  • 1 star

    4.0%

4.4

Quality of Home

4.3

Quality of Experience

4.3

Caring Displayed

4.3

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Bristol Meadows 50s LN, October 2021

4

Review of Overall Experience

Respondent had no comments.

Venice Woodlands 52s, October 2021

5

Review of Overall Experience

We have enjoyed working with Kim and Jim. Both have been incredibly attentive and responsive to our needs. Do you have a few suggestions for corporate leader ship at meritage: Paperwork prior to closing should inform buyer that your bank is in Arizona, time change issue. Meritage should be having street sweepers clean the street each evening as there are nails and items that puncture tires. numerous residents have experienced the same issue. Vendors warrantee scheduling is slow. Jim has done an amazing job contacting the vendors but the vendors have been very slow in their response time to consumer/buyer. Gate has been an ongoing issue since we’ve moved into our home. Gate is just now starting to work. That’s disgraceful. People move into a gated community with the understanding the gate works. Future home designs should include gutters. We have to install gutters on our home due to the amount of water coming off our roof as you enter or exit property. This is the first development home we’ve ever purchased. Gutters should have been a piece of the construction package. Landscaper finally releasing to HOA schedule when treating grass. This should have been from day one. Families have small children and pets that chemicals can be toxic and harmful. HOA has addressed.