4.4

Move-In Experience Survey (30-90 days post move-in)

1459 CUSTOMER REVIEWS

  • 5 star

    67.6%

  • 4 star

    14.9%

  • 3 star

    8.6%

  • 2 star

    4.7%

  • 1 star

    4.2%

4.4

Quality of Home

4.3

Quality of Experience

4.3

Caring Displayed

4.3

Overall Responsiveness

RECENT REVIEWS

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Fieldstone at Gladden 45s LN, July 2024

5

Review of Overall Experience

This was the best buying experience I’ve had.

Houghton Reserve 50s, July 2024

5

Review of Overall Experience

There were several things that were not up to par. We ended up purchasing blinds that were supposed to come with the house and then having to fight to not eat that total amount. We ended up agreeing a reasonable reimbursement. There were so many things that initially put a bad taste in our mouths. The thing is while 1/2 a million dollars is not a lot of money for you, it is for us. We expected better quality within the home upon arrival. Everyone had an excuse and a story about another homeowner for every issue we brought up. The paint job was not professionally finished. Some doors were damaged for various reasons, e.g. bathroom. A leak was under the sink, on day 2 of arrival. Splatter was on the back porch, unprofessionally finished. It felt like no pride was taken in the details of the finished product. Our windows were not measured correctly. When having a screen fitted to our living room window. the guy said, "This is a really ^%$##* job!" He was trying not to be so frank. Just about all of the windows were not measured equally. We found out when we had them measured for the blinds. There was a squeaking bedroom door. Like really, upon arrival...a squeaking door?! We needed a plumber to get cold water to one of the bathrooms. Canned light fixtures were not level to the ceiling. Again, no pride in the finished product. The front, entry door was raised too high. Insects had access due to that. Matt let it down or raised something up. However, there is still an opening, as you can see the light from outside when you look at the door. Of course there was an explanation and another homeowner's story to accompany it. A door stopper was placed hilariously in a location that certainly did not stop the door from hitting the wall. AGAIN, no pride in the finished product. *The overall issue is that many people come in to inspect the homes. Instead of always having a reason for things not being done correctly and a fall back of 'nobody's perfect and there will be things that are missed', just do your job and fewer things will not need to be explained and the homeowner forced to accept.