4.5

Move-In Experience Survey (30-90 days post move-in)

400 CUSTOMER REVIEWS

  • 5 star

    69.8%

  • 4 star

    20.7%

  • 3 star

    5.0%

  • 2 star

    2.0%

  • 1 star

    2.5%

4.5

Quality of Home

4.5

Quality of Experience

4.6

Caring Displayed

4.6

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Villages@Silverhawke-65's, July 2021

5

Review of Overall Experience

We are extremely happy with the quality of construction and attention to detail by Randy and Trevor. They did an AMAZING job!!

Saguaros Viejos East - 55, July 2021

2

Review of Overall Experience

Unfortunately, my experience wasn’t the best. I witness other buyers who purchased after me and theirs houses were built first. It seems there was favoritism. For the price we payed, we expected better quality products. When we closed on the home, we came to see that we were missing half of our driveway because they found out that they had to install a water meter. This caused multiple cracks on my driveway and mismatched concrete colors. I also payed to have my tv cables hidden, but it was the worst package and will be claiming my money back because i am not satisfied. There is no power outlet behind the TV, and the way is powered is by connecting a daisy chain of two power extension cords. We had to add a tv console to cover the cables and you can still see the extension cords provided by Merritage under the unit. Really disappointed… Our water softener already leaked all night and damaged my garage walls which still ja sent been fixed. Some of my doors are also not closing properly. I have also had to call multiple times to have my gate access activated, but they haven’t fix the access to the South Gate. On a positive note, our salesman was extremely helpful and always kept us informed with the house status before completion.