4.5

Move-In Experience Survey (30-90 days post move-in)

4 CUSTOMER REVIEWS

  • 5 star

    50.0%

  • 4 star

    50.0%

  • 3 star

    0.0%

  • 2 star

    0.0%

  • 1 star

    0.0%

5

Quality of Home

4

Quality of Experience

4.8

Caring Displayed

4.2

Overall Responsiveness

RECENT REVIEWS

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Woodstone, September 2020

4

Review of Overall Experience

Quality and timeline of construction met our expectations. Brian was extremely knowledgeable and Michelle and Rebecca were very helpful through the process. In spite of Covid induced delays, they managed to complete and deliver the house on time. While our overall experience was positive, there is room for improvement in these areas. Communication was lacking on many occasions (between themselves, with us and also on one occasion being out of communication with us for two weeks). One major slip up was missing out on building a tray ceiling feature in the master bedroom when it was explicitly requested. Although they are custom builders, a few decisions were made without consulting with us (front porch railings, fireplace tile layout which was eventually rectified, bathroom mirrors). There were a few tasks pending after moving in and three months later, one still remains incomplete.

The Willows, September 2020

4

Review of Overall Experience

Covid, we've been told, has caused some problems with deliveries; for example we are still waiting for the storm doors we ordered. However, there were other issues such as the wrong vanity mirror and shower door installed in the master bath. When brought to their attention, Midwest acknowledged the errors and corrected them. Most of the suppliers and people we've had contact with have been friendly and easy to work with. However, we are still waiting for a gutter to be repaired, the electrician to address lights flickering, and the plumber to address the fact that the bathroom faucet drain stops don't work properly. The soil in the seeded backyard had numerous rocks, and it appears that the top soil is mostly clay. We would have expected more original top soil to have been left.