3.9

Move-In Experience Survey (30-90 days post move-in)

58 CUSTOMER REVIEWS

  • 5 star

    41.4%

  • 4 star

    29.3%

  • 3 star

    13.8%

  • 2 star

    8.6%

  • 1 star

    6.9%

3.9

Quality of Home

3.9

Quality of Experience

4.1

Caring Displayed

4.1

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Northpointe Manors of CHF, June 2020

5

Review of Overall Experience

The Sales rep, Dawn, at Northpointe was awesome; she went beyond her duties I'm sure in my case as it was mostly done over the phone. She was very professional, pleasant, courteous and always answered my concerns and offered her reassurance. When meeting her in person, her charm came through just like it did over the internet and phone. Thank you.

Hartford Village, June 2020

3

Review of Overall Experience

Alyson was extremely rude, often times yelling at my girlfriend and myself over the phone and in her office. Offered to help us out and be polite only to throw it right back into our faces once she got pressured to get us moving. She was not very knowledgeable from a Real Estate standpoint, as she was often confused with questions I asked or just did not have answers. One time she did provide an answer only to tell me 3 days later than I caused more issues in the process delaying the closing of our property because an inspection was a complete inconvenience to her when she was not even the one conducting it. I feel as though she gives a fairly poor representation of the other individuals who work hard for MJC. On the positive side, Lance has been extremely helpful and selfless in helping us with any issues that have arose. He is extremely responsive when I reach out to him and often completes something within the same day. Really would like to acknowledge his hard work and customer service.