We experienced problems with our hardwood floor for which we just submitted a service request. There are many boards that have splintered. The basement floor was not troweled well and is rough in spots. The basement floor was not finished around the water supply pipe. The bifold door in the master bathroom is very poor quality. The shutters on the front of the house are coming off and are warped. The cabinets are phenomenal. The kitchen sink scratches to easily. We were told the basement floor wall insulation was to cover the whole wall, in actuality they were only half covered.
Our experience started off very strong and encouraging. Throughout the process the communication seemed to become less and less. As the clients, it very quickly became frustrating that we had to be the ones following up for status updates. Communication was good in the beginning but very quickly fell to the way side. With a project as big and life changing as a new home build, communication is absolutely imperative. Towards the end of our project, we felt much more of a nuisance to our contacts at MJC than that of a respected customer. We do need to compliment Wolverine supervisor Dewey; he was an absolute pleasure to work and talk with and never once made us feel like we were a problem. I hope that MJC values his worth to the company; I am not sure what we would have done without him; especially at the end. From a craftsmanship standpoint, we quickly noticed many features (some small and others larger) where the attention to detail and overall construction was poorly done. MJC is responsible for the contractors that are hired and those contractors should match the mission and values that MJC wants to stand behind. We did not build a million dollar home, but we did spend good money on the largest investment of our lives thus far. We expected a higher quality of product and that is why we chose MJC in the first place. Overall, we do love our home especially as we have added our own touches to it. The open concept of our home is wonderful and highly desired. I hope that never changes with future layout designs of MJC. I am sad to be responding to this survey in not the best light, but unfortunately our circumstances led us to this point. I would welcome any further conversations from MJC leadership if interested in hearing more.