RECENT REVIEWS
Show All ReviewsWolverine Country Club Estates II, October 2025
Review of Overall Experience
My wife and I are so glad we went with MJC. We love our home and the process was so smooth from signing to closing.
Oakland Hunt, September 2025
Review of Overall Experience
Our experience started very well with Grace and Maggie at the Oakland Hunt model. We were happy with the progress and OK with the communication level (not happy, but OK). We did learn quickly to be very clear in any communication, and to document everything. With all the details, and lack of organization, topics would often get crossed in emails. We found responsiveness to be slow until MJC needed something, then a quick turnaround was expected from us, which we always tried to respect. Still, through the first year, we stayed positive and spoke very highly of MJC and our experience. We TRUSTED that MJC would keep their word to us, as we kept the business agreements on our end - this is in reference to timeline, communication, finishings, etc. Then things soured, and we would never recommend this company. The final months of our build were a nightmare and took all the joy out of building our dream home. We were told all along the way that MJC would build us a beautiful home - and you did, but the total lack of customer service deters greatly from any physical work done. Once the OH model closed and no one was on site, it became much more difficult to get a hold of MJC staff and to access our home, which was a bit frustrating. The closing process is very unfair to your homeowners who have spent seven figures building custom homes, only to be told they will only know one week in advance of getting the keys. It is clear many of the delays on builds are due to poor project management, and failure to appropriately line up the trades - sometimes leaving homes sitting without progress for weeks at a time, which can result in tens of thousands of dollars in additional construction loan payments by your customers. The meetings with Toni are pointless. She is merely there to take notes of what you select and offers little guidance. In our case, a critical note did not make it to the final plans - and we were told it was our fault. And the cost to fix it is on us. How insane considering MJC could have fixed it for a very nominal amount to help keep a customer happy. When every single one of our appliance utility point was wrong on move-in, we were told our appliance people shouldn't be so particular. Yet these were all wrong literally according to the specifications in the manuals, which were shared with MJC months and months in advance. In addition to the emergency electrical work for the fridge, speed oven, and dishwasher, the installers had still had to adjust the box behind the wall oven, cut a niche in part of the cabinet where the range hood goes, and cut into some of the trim in the laundry room for the dryer vent to fit properly. MJC then proceeded to argue with the appliance company over the hood, which is now essentially rigged into place. All of this was directly in the specs sheets of the appliances. We are a month into our new home and still don't have appliances fully installed due to these issues. We've also paid DOUBLE for a plumbing issue that is an MJC problem, and something we paid to have done during the build and was not. MJC's communication and customer care is horrific. You do nothing at all to thank your customers for working with you. You don't leave a housewarming gift. Apologies for issues, if you even get an apology, are empty. In these final months, it would often take a week or more to hear back from Grace or others. And even so, it would sometimes take a follow up email only to be told she was working on it. Why doesn't MJC use technology to stay in touch with customers? To keep track of addendums and add-ons? To send project updates and notes? Relying on antiquated Excel files and Rich Text Format documents is a sure fire way for mistakes to be made. But most of all, even if you choose to not embrace all the wonderful construction tech available, please care for your customers better. Our story is far from the only one. It's an amazing thing to spend more than one million dollars on a home and feel so uncared for, argued with, and ignored. We were considered "star" customers, or at least so we thought. I guess prompt payments and being easy to work with mean nothing to MJC.
BUILDER PROFILE
MJC Companies
6600 Romeo Plank Rd
Macomb, MI
48044
(586) 263-1203
Specializing in new construction, MJC Companies offers homes and condominiums with a wide choice of locations, flexible floor plans, and an abundance of the most desired amenities within pleasant communities including some with pools, walking trails and ponds.