3.9

Move-In Experience Survey (30-90 days post move-in)

35 CUSTOMER REVIEWS

  • 5 star

    33.3%

  • 4 star

    45.2%

  • 3 star

    11.9%

  • 2 star

    0.0%

  • 1 star

    9.5%

4.1

Quality of Home

3.9

Quality of Experience

3.8

Caring Displayed

3.9

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Chrot, June 2025

4

Review of Overall Experience

The initial sales / purchase experience was excellent; however the after sales service/responsiveness is deplorable. We have called multiple times to request completion dates for unfinished work (which was recorded by Montorio on the initial walkthrough/inspection - when the keys were handed over)…. We also have requested updates on the timing for completion of other outstanding items - pouring the driveway, rough grade, etc. - which never seemed to be confirmed (ie. next week, weather hasn’t been good,….). Just want someone to provide “rough/firm” dates for the work to be completed. Exterior walkthrough/inspection with Montorio has not been completed as of yet - scheduled in the coming month (3 months after the house was handed over)! Seems like a long time since possession was taken and then the necessary repairs will have to be done. As a business owner, we are highly engaged and take great pride in our after sales service and would NOT tolerate the poor communication or lack of urgency in resolving outstanding issues. Endless excuses and failing to resolve or confirm realistic dates to your clients is unacceptable - you can and should do better Montorio! We had a tremendous sales experience with Pam - she is very attentive, patient, responsive and an extremely nice person to deal with. I believe your intentions as an organization are genuine and you do build a nice product, but it’s the lack of finished detail, eye on workmanship (your trades or supervision of the trades) lacklustre communication, and poor after sales service that is impacting my survey/opinion of Montorio Homes.

McConachie Heights, April 2025

4

Review of Overall Experience

Thanks for the wonderful home!

BUILDER PROFILE

Montorio Homes
5607 - 129 Avenue
Edmonton, AB
T5A 0E1 Canada
(780) 476-7070

Montorio Homes is a leader in providing value-added home construction services to our customers by developing a successful partnership with them throughout the build project.   Our mission is to establish long term relationships with our customers by exceeding their expectations and gaining their trust through innovative and exceptional performance by every member of our team.