Move-In Experience Survey (30-90 days post move-in)


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Quality of Home


Quality of Experience


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Walker Summit, April 2023


Review of Overall Experience

Best before sale and during contruction service but lacks after sale service. Maybe primary motto is to sell house and then forget the customers. Never felt like I moved to new built house. Not cleaned thoroughly. Lack of presentation from after sales service.

Walker Summit, March 2023


Review of Overall Experience

I cannot say enough good things about their services. From start to finish, they were professional, efficient, and highly skilled in their work. Additionally, the customer care representative (Karen Turchin) and sales representative (Kristie Basaraba) were helpful and responsive to our concerns, making the entire process a breeze. Most of their suppliers had good selection options and provided quality materials. We were very happy with the products that we received, and we felt that they were worth the investment. The team was very knowledgeable about their products and provided excellent recommendations based on our needs and budget. However, we did have one issue with a supplier called "Top Shelves". we were disappointed with the results as the shelves were not as presented. They never responded to our emails, and we were not impressed with their products. Despite the issue with the shelves, we were very satisfied with the work that the company had done for us. In particular, we appreciated their great room concept, which allowed for an open and spacious living area. After we moved in, we encountered a few minor issues which were promptly taken care of by their customer representative in a timely manner. We felt that the company was highly responsive and dedicated to ensuring our complete satisfaction. Overall, I was extremely impressed with the builders' services and would highly recommend them to anyone in need of professional, high-quality building services. Their dedication, professionalism, and expertise are truly unmatched. The sales representatives made the process even more enjoyable and stress-free. We are grateful for their swift resolution of the issue and their excellent customer service and delighted with the quality of the products we received from their suppliers.

Montorio Homes Response

Thank you very much for your fantastic comments. We are so very happy you have enjoyed your build experience with Montorio Homes. We will be approaching our supplier to see if there were any unforeseen communication issues with your order for your home. Normally, they are a very responsive and reliable supplier with Montorio Homes as we have been doing business with them for many years; however, rest assured we will be communicating with them to address your concerns in a timely manner. We wish you many years of fond memories in your new Montorio Home. The Montorio Team.