4

Move-In Experience Survey (30-90 days post move-in)

36 CUSTOMER REVIEWS

  • 5 star

    37.2%

  • 4 star

    39.5%

  • 3 star

    14.0%

  • 2 star

    2.3%

  • 1 star

    7.0%

4.1

Quality of Home

3.8

Quality of Experience

3.8

Caring Displayed

3.8

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Chrot, August 2025

3

Review of Overall Experience

The purchasing process was generally uneventful. There have been a couple of quality issues with the home that are counter to industry best practices that management has chosen to ignore. Turnover, inspection and deficiency completion process has been very poor. Verbal commitments made were unfulfilled. Timley communication and delivering deficiency completion commitments also very poor. It's over two months since I've taken possession and interior deficiencies still aren't complete. Multiple follow-ups with warranty / deficiency department go unanswered.

Montorio Homes Response

Thank you for taking the time to share your feedback. We understand your concerns and sincerely apologize for any frustration this has caused. We would like to clarify that we did come in to adjust the height of your light fixture, along with addressing most of the items noted during your initial home walk-through. At this time, we are still waiting for one remaining exterior item to be completed. We will advise you as soon as we are able to schedule this with our trade partner. Upon review, all other items on the initial walk-through appear to have been addressed. Regarding your ensuite closet, if you would still like additional shelving installed as noted in your pre-possession work order, we would be happy to provide a quote and proceed with the installation if you wish to move forward. Please note that the existing shelving unit in your ensuite was already completed at the time of purchase. Please do note that the current setup exceeds the standard offering by many builders, even without the additional top shelf you’ve requested. Please do contact us if you wish to have additional items to your ensuite closet. We appreciate your patience and are committed to improving your experience as we work to complete the outstanding items. Please note that it is time that you submit your three month service review. Please send in the appropriate form that was in your new home owner binder, and we can get any additional items repaired that were not noted on your pre-possession walk-thru. Sincerely, The Montorio Homes Team

Glenridding Ravine, July 2025

5

Review of Overall Experience

Kristy was very helpful and kind.

Montorio Homes Response

Thank you for taking to the time to complete this survey. We appreciate it very much.

BUILDER PROFILE

Montorio Homes
5607 - 129 Avenue
Edmonton, AB
T5A 0E1 Canada
(780) 476-7070

Montorio Homes is a leader in providing value-added home construction services to our customers by developing a successful partnership with them throughout the build project.   Our mission is to establish long term relationships with our customers by exceeding their expectations and gaining their trust through innovative and exceptional performance by every member of our team.