3.9

Move-In Experience Survey (30-90 days post move-in)

127 CUSTOMER REVIEWS

  • 5 star

    40.0%

  • 4 star

    30.7%

  • 3 star

    12.1%

  • 2 star

    11.4%

  • 1 star

    5.7%

4.1

Quality of Home

3.6

Quality of Experience

3.8

Caring Displayed

3.6

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Aubrey Creek Estates, December 2021

4

Review of Overall Experience

My biggest complaint is that it took forever took over a year to close. My closing got pushed 5 times. It was EXTREMELY frustrating. I understand that COVID played a big part and for 6 months I understand that but after that I was just down right annoyed.

Pacesetter Homes - Dallas Response

We are happy to hear you had a positive experience and appreciate your feedback. During this past year, delays were caused by many factors, delivery of materials, backorders of materials and theft of materials, shortage of vendors due to high demand as well as mistakes on oversite and scheduling by our team. We regret any of these issues happening and we understand the frustration it has caused. We hope you spend many happy years in your new home.

Woodridge Estates, December 2021

2

Review of Overall Experience

Thoroughly unimpressed. The sales team was great, but went downhill once turned over to the build.

Pacesetter Homes - Dallas Response

Thank you for taking the time to provide your feedback. Your satisfaction is important to us, and we are disappointed we were not able to meet your expectations as we have with 89.6 percent of all our closed homebuyers YTD as reported by Avid Ratings, an independent customer satisfaction company. We strive to improve our processes/performance and utilize the survey and experiences of our homeowners for improvement. We regret the issues that arose during the build process and the issues that were created with the change in personnel in your neighborhood during the building process. We need to do better in our communication when change is made. We hope you can enjoy your new home.