3.6

Move-In Experience Survey (30-90 days post move-in)

66 CUSTOMER REVIEWS

  • 5 star

    28.4%

  • 4 star

    31.6%

  • 3 star

    19.1%

  • 2 star

    9.8%

  • 1 star

    11.1%

3.9

Home Quality

3.5

Overall Service

3.4

Time Taken to Correct Items

3.5

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Nouveau, October 2023

5

Review of Overall Experience

From concierge Marwa to area sales manager Darren and site Sup Ron. It’s been an awesome experience. Great communication, great customer service, awesome care and putting customer first. To designQ Joscelene. Couldn’t have asked for anything better. Ron our site sup is the best you can ever have. Very caring, pays attention to details, loves what he does and enjoys it. He has gone far above and beyond to make sure we were comfortable. Darrenis the best person you can have to walk you through the construction process, very knowledgeable, confident, respectful and detailed. He made the construction process stress free and a wonder to remember. Marwa. Hhmmm the super awesome Marwa🤔 She is the best concierge we have ever met. Very knowledgeable and caring. She went above amd beyond to make sure we understood the type of home, plan we wanted, different lots they had available and also advised us on the new area which was much more cost effective than the are we initially wanted which in turn is just 3 min from this new area she advised us to consider. She explained the process in detail and very simplified. Joscelene oh my!! What a designer. Very calm, customer oriented and loves her job. We had an unforgettable experience with her. She got into our design, understood our goal and vision which made her deliver the best advise. To the pacesetter management, wow! What a beautiful way to care and respond to your customers. We are so proud to have worked with you. I could write 100 page book on our excellent experience with pacesetter.

Pacesetter Homes - Edmonton Response

Thank you for completing this survey. We are absolutely delighted you are so happy with the product and service Pacesetter homes provided. Customer Service is very important to us, and your feedback illustrates we are on the right track. We hope you enjoy your home for many years to come.

Aster, October 2023

2

Review of Overall Experience

Promises were broken at every stage

Pacesetter Homes - Edmonton Response

Thank you for completing the survey. Pacesetter Homes uses contractual documents, rather than verbal promises, to provide our clients clear, concise understanding of what that they will receive in their home. Our 30+years of building homes has found contracts to be the most reliable and transparent method to set and maintain expectations for all parties. Two people can have the same verbal conversation yet each walk away with a different understanding of what was said. Another challenge with verbal conversations is they cannot be referenced months later when needed. To ensure there are no misunderstandings, Pacesetter Homes documents everything within the contract and comprehensively reviews that contract with the clients before the clients sign. We are saddened to hear you were disappointed and would value hearing what we could have done differently. Please take a moment to email us. We value the feedback our clients can provide, and we look forward to hearing from you.

BUILDER PROFILE

Pacesetter Homes - Edmonton
3203 93 St NW #160
Edmonton, AB
T6N 0B2
(780) 733-7399

Drawing on 60+ years of building history as a Qualico company, we’re constantly looking for new ways to elevate how we build and how our customers buy and live.

Depth of experience and a focus on innovation are key to Pacesetter Homes providing exceptional homes and service. This is achieved through industry-leading methods, materials, and programs.

Keeping our homeowners’ health and wellbeing top of mind, our homes include Cupolex technology, an innovative radon mitigation system. Pacesetter is the first residential builder in Alberta to provide a high-end solution to radon.

With our wide range of townhomes, duplexes, laned homes, single family, and estate homes with pre-planned options coupled with our ability to personalize and make custom revisions - our homeowners’ dreams are realized.

We will always improve and innovate to help more homeowners’ get what they really want. Something exceptional. Because living should keep getting better.