3.9

Move-In Experience Survey (30-90 days post move-in)

142 CUSTOMER REVIEWS

  • 5 star

    38.5%

  • 4 star

    30.9%

  • 3 star

    18.5%

  • 2 star

    6.0%

  • 1 star

    6.0%

4

Home Quality

3.8

Overall Service

3.7

Time Taken to Correct Items

3.8

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Lakeview, December 2025

5

Review of Overall Experience

The build quality is excellent. We want to give special thanks to our sales team, Julien and Larissa, as well as our site superintendent, Bill. This is our second new-build experience, and it’s already clear that a great deal of care and craftsmanship went into this home. There are a few very minor issues, but we’re confident ServiceQ will take care of them in due time. We would happily recommend Pacesetter to anyone looking for a high-quality build.

Pacesetter Homes - Edmonton Response

Thank you for completing the survey. We are pleased you are so happy with the product and service you were provided. Julien, Larissa deeply care for their clients, and it shows every day. Bill has been with Pacesetter for many years, and we are lucky to have him. We hope you enjoy your home for many years to come. Pacesetter has an excellent customer loyalty referral program. Julien and Larissa can provide you the details.

Summerwood, December 2025

3

Review of Overall Experience

thoroughly unimpressed with the final finishing of the home and lack of professionalism regarding any issues with the home and getting them resolved.

Pacesetter Homes - Edmonton Response

Thank you for completing the survey. We are saddened to hear that you were not satisfied with some of the answers you were provided from our service partners. ServiceQ does explain the process during the possession day appointment regarding warrantable repairs; however, from your feedback it sounds as though more information may need to be provided at possession. We would value hearing from you as to what information you may not have received. Please email info@yourpacesetter.com and share as much as you are comfortable sharing. We look forward to hearing from you.

BUILDER PROFILE

Pacesetter Homes - Edmonton
3203 93 St NW #160
Edmonton, AB
T6N 0B2
(780) 733-7399

As part of the Qualico family for over 60 years, Pacesetter Homes continually revolutionizes the home-building and buying process. We deliver exceptional homes and customer service through cutting-edge methods, top-quality materials, and industry-leading programs.

Our homeowners receive care beyond the purchase process, thanks to our unique home concierge service via Virtuo, ensuring a smooth transition into their new home.

Pacesetter Homes offers a diverse range of properties, including townhomes, duplexes, laned homes, and single-family homes, to cater to any lifestyle. Our homes are available with a variety of pre-planned options such as fireplaces, chef-inspired kitchens, wet bars, buffets, blinds, and legal basement suites, turning every homeowner's vision into a reality.

At Pacesetter Homes, our goal is to elevate the living experience of our homeowners, because we believe life should keep getting better.