Pacesetter Homes - Edmonton

March 2026Desrochers

Overall Rating: 4.0 / 5

Overall, the home meets expectations; however, there have been delays in after-sales service, and the team has been reluctant to address any new cosmetic concerns following possession. Additionally, the property does not meet the eligibility criteria for the New Home Mortgage Insurance Rebate.

Builder responseThank you for sharing feedback about your experience. We are saddened to hear that the warranty service has not met your expectations. Pacesetter Homes is an Alberta New Home Warranty member in good standing, offering clients comprehensive warranty on each home we build. ServiceQ, our warranty partner, is happy to review any concerns you may have and guide you through the available warranties. Unfortunately, cosmetic damage, such as dings in the walls, that occur after possession are not covered by Builder warranty programs.

March 2026Stillwater

Overall Rating: 5.0 / 5

Respondent had no comments.

March 2026Easton

Overall Rating: 3.0 / 5

Respondent had no comments.

March 2026Keswick

Overall Rating: 5.0 / 5

Respondent had no comments.

March 2026Summerwood

Overall Rating: 4.0 / 5

Respondent had no comments.

March 2026Crystallina

Overall Rating: 3.0 / 5

The house appear to be well built, but tge down side is the basement head room. Am not sure if 8 head room is still used for basements.

February 2026Stillwater

Overall Rating: 5.0 / 5

To be brutally honest. I am happy with the overall package of my purchase. There was a balance between affordability and quality that I believe was met. Where I do have issues, is the small things. I shouldn’t have to take possession of a home with all my lights being crooked in the kitchen. Or corners cut in carpet, where if I walk up I can feel it short in the corners/edges. Lastly, the biggest was the dirty f****** house on possession. These things build up and make it hard for me to recommend pacesetter because it just feels lazy. I genuinely believe the bonuses given to meet December deadlines are a negative not a positive.

Builder responseThank you for sharing your feedback with us. We are saddened to hear there may be some deficiencies in your home. Please know that Pacesetter Homes stands behind every home we build. Please submit a warranty ticket so our warranty partners can address any warrantable concerns with you.

February 2026Marquis

Overall Rating: 5.0 / 5

5

Builder responseThank you for taking the time to complete the survey. We are pleased to hear you are happy with the product and service Pacesetter Homes provided. We do have a customer referral program you can benefit from, please reach out to your sales team for more information.

February 2026Haven at Crimson

Overall Rating: 1.0 / 5

Respondent had no comments.

February 2026Crystallina

Overall Rating: 5.0 / 5

Respondent had no comments.

February 2026Crystallina

Overall Rating: 1.0 / 5

Bad experience with them . I am not recommend them, better another builder. They are so expensive for cheap quality. my home is on regular lot but I don't have a windows on my kids living room upstairs everything is an upgrade with them windows too. My kids can't stay on that living room . Always in their bedroom. That is very bad....

Builder responseThank you for taking the time to share your feedback. We are disappointed to hear that our home did not meet your expectations. We stand behind every home we build, ensuring each home meets or exceeds the Alberta Building Code and we will be here to address any warrantable items that do arise. Edmonton has a variety of lot types that our homes are pre-designed for, some of which don't allow side windows. The ability to add a window is impacted by lot type, community architectural requirements and stage of construction at time of request. Our floorplans are available on our website, reviewed in detail at time of purchase and we aim to accommodate requested options and additions whenever possible.

February 2026Crystallina

Overall Rating: 4.0 / 5

The Area Manager from Marquis who’s name is Jody is fantastic. He was able to help us with the process. While Connie, from Service Q, was able to explain to us everything about warranties. Overall, Me and Wife liked what Pacesetter Homes did for us. Kudos to them.

Builder responseThank you for completing the survey and sharing your feedback. We are delighted to hear that you are pleased with your home and had a great experience with Jody and Connie. We would love for you to participate in our customer loyalty referral program, please reach out to Jody for the details.