Move-In Experience Survey (30-90 days post move-in)


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Home Quality


Overall Service


Time Taken to Correct Items


Would Recommend Builder


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Nouveau, October 2023


Review of Overall Experience

From concierge Marwa to area sales manager Darren and site Sup Ron. It’s been an awesome experience. Great communication, great customer service, awesome care and putting customer first. To designQ Joscelene. Couldn’t have asked for anything better. Ron our site sup is the best you can ever have. Very caring, pays attention to details, loves what he does and enjoys it. He has gone far above and beyond to make sure we were comfortable. Darrenis the best person you can have to walk you through the construction process, very knowledgeable, confident, respectful and detailed. He made the construction process stress free and a wonder to remember. Marwa. Hhmmm the super awesome Marwa🤔 She is the best concierge we have ever met. Very knowledgeable and caring. She went above amd beyond to make sure we understood the type of home, plan we wanted, different lots they had available and also advised us on the new area which was much more cost effective than the are we initially wanted which in turn is just 3 min from this new area she advised us to consider. She explained the process in detail and very simplified. Joscelene oh my!! What a designer. Very calm, customer oriented and loves her job. We had an unforgettable experience with her. She got into our design, understood our goal and vision which made her deliver the best advise. To the pacesetter management, wow! What a beautiful way to care and respond to your customers. We are so proud to have worked with you. I could write 100 page book on our excellent experience with pacesetter.

Pacesetter Homes - Edmonton Response

Thank you for completing this survey. We are absolutely delighted you are so happy with the product and service Pacesetter homes provided. Customer Service is very important to us, and your feedback illustrates we are on the right track. We hope you enjoy your home for many years to come.

Aster, October 2023


Review of Overall Experience

Promises were broken at every stage

Pacesetter Homes - Edmonton Response

Thank you for completing the survey. Pacesetter Homes uses contractual documents, rather than verbal promises, to provide our clients clear, concise understanding of what that they will receive in their home. Our 30+years of building homes has found contracts to be the most reliable and transparent method to set and maintain expectations for all parties. Two people can have the same verbal conversation yet each walk away with a different understanding of what was said. Another challenge with verbal conversations is they cannot be referenced months later when needed. To ensure there are no misunderstandings, Pacesetter Homes documents everything within the contract and comprehensively reviews that contract with the clients before the clients sign. We are saddened to hear you were disappointed and would value hearing what we could have done differently. Please take a moment to email us. We value the feedback our clients can provide, and we look forward to hearing from you.