4

Move-In Experience Survey (30-90 days post move-in)

158 CUSTOMER REVIEWS

  • 5 star

    40.0%

  • 4 star

    34.0%

  • 3 star

    14.7%

  • 2 star

    6.0%

  • 1 star

    5.3%

4

Home Quality

3.8

Overall Service

3.8

Time Taken to Correct Items

3.9

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Stillwater, May 2025

1

Review of Overall Experience

After agreeing to purchase my new build I immediately regretted my decision. This was due to the interactions with Pacesetter; each an uphill battle. I have made sure to tell everyone I know what a terrible experience I have had with Pacesetter and Qualico and that they should do whatever they can to stay away from any homes built by your company.

Pacesetter Homes - Edmonton Response

Thank you for taking the time to complete the survey. We are truly saddened to hear your experience with us left you disappointed. We will review your survey in its entirety to determine where we could have improved. Customer experience is very important to Pacesetter Homes and as such we would value learning what the pain points may have been for you. Please email and provide as much detail as you are comfortable sharing. Pacesetter Homes stands behind every home we build and will be here for you should any warrantable problems come up.

Riverview, May 2025

5

Review of Overall Experience

Respondent had no comments.

BUILDER PROFILE

Pacesetter Homes - Edmonton
3203 93 St NW #160
Edmonton, AB
T6N 0B2
(780) 733-7399

As part of the Qualico family for over 60 years, Pacesetter Homes continually revolutionizes the home-building and buying process. We deliver exceptional homes and customer service through cutting-edge methods, top-quality materials, and industry-leading programs.

Our homeowners receive care beyond the purchase process, thanks to our unique home concierge service via Virtuo, ensuring a smooth transition into their new home.

Pacesetter Homes offers a diverse range of properties, including townhomes, duplexes, laned homes, and single-family homes, to cater to any lifestyle. Our homes are available with a variety of pre-planned options such as fireplaces, chef-inspired kitchens, wet bars, buffets, blinds, and legal basement suites, turning every homeowner's vision into a reality.

At Pacesetter Homes, our goal is to elevate the living experience of our homeowners, because we believe life should keep getting better.