3.9

Move-In Experience Survey (30-90 days post move-in)

156 CUSTOMER REVIEWS

  • 5 star

    35.2%

  • 4 star

    33.8%

  • 3 star

    18.8%

  • 2 star

    7.7%

  • 1 star

    4.5%

4

Home Quality

3.7

Overall Service

3.7

Time Taken to Correct Items

3.7

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Crimson, November 2024

3

Review of Overall Experience

I will but with caution. Pacesetter offered no incentive or promotion even when other builders were. I had to pay for everything and I couldn't make selections on any of the fixtures. The only customization I was able to do was include a fireplace. Appliance credit was barely enough for two appliances and microwave was not even included in the package. Timelines to complete my garage was not followed even though the weather was good. The home was not cleaned before possession, it was very dusty. The home is beautiful though but I would have changed a few things if I was allowed.

Pacesetter Homes - Edmonton Response

Pacesetter Homes sells both presale homes, and preplanned homes. Presale homes are built to customer selections and as such clients have the ability to select hundreds of different options for their home. Preplanned homes offer a shorter wait time than presale homes as all selections have already been made, and construction is underway. Pacesetter Home's Area Sales Managers: match the needs of the client to the product we have available. provide transparency about the types of allowable changes on preplanned home, and what if any, promotions were offered, prior to writing the contract conditions were removed on. We understand you had a choice of builder, and we thank you for choosing Pacesetter Homes. We hope you enjoy your home for many years.

Jensen Lakes, November 2024

4

Review of Overall Experience

Excellent

Pacesetter Homes - Edmonton Response

Thank you for taking the time to complete this survey. We are delighted you are so happy with the product and service Pacesetter Homes provided. Now that you are a Pacesetter Homeowner you are eligible to participate in our customer loyalty referral program. Contact your Area Sales Manager for more information. We hope you enjoy your home for many years to come.

BUILDER PROFILE

Pacesetter Homes - Edmonton
3203 93 St NW #160
Edmonton, AB
T6N 0B2
(780) 733-7399

As part of the Qualico family for over 60 years, Pacesetter Homes continually revolutionizes the home-building and buying process. We deliver exceptional homes and customer service through cutting-edge methods, top-quality materials, and industry-leading programs.

Our homeowners receive care beyond the purchase process, thanks to our unique home concierge service via Virtuo, ensuring a smooth transition into their new home.

Pacesetter Homes offers a diverse range of properties, including townhomes, duplexes, laned homes, and single-family homes, to cater to any lifestyle. Our homes are available with a variety of pre-planned options such as fireplaces, chef-inspired kitchens, wet bars, buffets, blinds, and legal basement suites, turning every homeowner's vision into a reality.

At Pacesetter Homes, our goal is to elevate the living experience of our homeowners, because we believe life should keep getting better.