85

Move-In Experience Survey (30-90 days post move-in)

220 CUSTOMER REVIEWS

  • 5 star

    59.2%

  • 4 star

    32.8%

  • 3 star

    6.7%

  • 2 star

    1.2%

  • 1 star

    0.0%

85

Home Quality

85

Overall Service

78

Time Taken to Correct Items

87

Would Recommend Builder

RECENT REVIEWS

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Meadowview, March 2020

4

Liked Most

The Carpenter that helped in the first month and did the first walk through was great. He made me feel comfortable and he had great communication with me. Robert Milligan has been great :)

Would Change

The interior painting could use some more work on details. The Pacesetter Realtor dropped the ball on getting the papers to our lawyers at all and it was up to me to find out where they were. I wasn’t impressed about it at all. Never really got an apology for that from anyone. I don’t want to speak to that realtor about it at all! Pacesetter should have stepped off and offered something for the screw up! I had sent an email to the sales department and CC to Sandra Turgeon but never received an email back. Just a call from the realtor saying basically is worked out right? Yes but not from his help!!! It was me and my lawyers assistant that got it done that day!!! It wasn’t a good way to start the experience with Pacesetter and honestly left me feeling like I didn’t want to finalize the purchase and now would be hesitant to recommend Pacesetter!

Cavanagh, March 2020

4.5

Liked Most

The site Superintendent, Brad Mead was awesome to deal with and very attentive with our needs and requests. Always answered our questions promptly. David was also great to deal with but always busy. Ceiling height on main floor makes the house look bigger than it is. Floor plan (except for basement) is good.

Would Change

Would have been nice if we were told that only one window opens on the main floor and in the master bedroom. Also disappointed that the window in the powder room is see through!??? Closet doors are too noisy when closing because the knobs don't turn. Garage is too narrow for 2 vehicles.