Pacesetter Homes - Edmonton

May 2026Summerwood

Overall Rating: 1.0 / 5

Experience was pleasant until deposit was made. It became hostile during construction with multiple mistakes and we were blamed for mistakes when details were clearly marked on drawings. Inspections were haphazard and dangerous occuring during active construction eith nails falling on our heads and contractors almost hitting us with dry wall. Staff were not knowledgeable about electrical loading, building permits, site grading and foundations. The build was full of defects and incomplete items that are still being addressed almost a year later. Strathcona County also provided less than favourable feedback on build and conformance to code. The build barely passed inspection after multiple visits by the County. Cheap materials and poor workmanship were thematic of this build. Pacesetter owned mechanical contractors created multiple unsafe conditions with gas fittings for the kitchen stove and also damaged our stove beyond repair causing gas to leak throughout the house ans the oven to explode while my daughter attempted to use the appliance. Multiple fails on safery, quality and follow up customer service. Way too much to write in this survey. Overall horrible experience and still living through the nightmare repairs and incompete task.

Pacesetter Homes - Edmonton responseThank you for taking the time to share your feedback. We take all safety and quality concerns very seriously, and are saddened that your experience does not align with our 75-year history of building high-quality homes. We are an Alberta New Home Warranty member in good standing and strictly adhere to an extensive, in-house quality control program. Every home we build receives full permits, proper inspections, and meets or exceeds all provincial building codes. While we stand firmly behind our work and coordinate warranty resolutions as quickly as possible once notified, we deeply regret that your experience fell short of our standard of excellence. Our customer care team remains committed to your satisfaction and will continue to work diligently with you on all remaining items.

May 2026Quarry

Overall Rating: 4.0 / 5

Understanding that I purchased a spec home I would have still expected upgrades such as pot drawers in a house at this price point

Pacesetter Homes - Edmonton responseThank you for sharing your feedback, and congratulations on your new home! We are thrilled to hear that you are overall very happy with your experience. Our spec homes are designed as quick-possession, move-in-ready properties sold as-is. Because every homeowner has unique preferences among the tens of thousands of details in a house, we rely heavily on open communication during the sales process. While we strive to include highly desirable features, we always encourage buyers to ask questions about specific finishes or upgrades important to them so we can ensure we are guiding them to a home that meets their needs and includes those features. We aim to be transparent and clarify exactly what is included before confirming any home purchase. We appreciate your input and will consider it as we evaluate future home designs.

May 2026Marquis

Overall Rating: 5.0 / 5

Hakuna matata

Pacesetter Homes - Edmonton responseThank you for taking the time to complete the survey. We are pleased to hear that you have "no worries" with the product and service Pacesetter Homes provided. We do have a customer referral program you can benefit from, please reach out to your sales team for more information.

April 2026Crystallina

Overall Rating: 4.0 / 5

I was promised the windows would be cleaned before possession day. That was not done and was due to the winter conditions. I was informed to follow up after possession day to get this done, instead when weather permitted. They are now saying it cant be done and not a service they provide. Besides this everything has been good.

Pacesetter Homes - Edmonton responseThank you for sharing your feedback with us. We are glad to hear that your overall experience has been good and apologize that this window cleaning issue has caused complications for you and impacted your experience with us. We stand behind every home we build and strive for clear communication on all issues. I am happy to have our service department get in touch with you to review the window cleaning situation and hope this extra step will improve your experience with us.

April 2026Marquis

Overall Rating: 5.0 / 5

Everyone has been extremely helpful and is able to connect me to the appropriate channels to answer any questions or concerns during and after the sale of the home

Pacesetter Homes - Edmonton responseThank you for taking the time to complete the survey. We are pleased to hear you are happy with the experience you had with Pacesetter Homes. We do have a customer referral program you can benefit from, please reach out to your sales team for more information.

April 2026Haven at Crimson

Overall Rating: 4.0 / 5

It was a good experience, adequate details were provided to us.

Pacesetter Homes - Edmonton responseThank you for taking the time to complete this survey. We are happy to hear you had a good experience. We will go through your survey to determine areas for improvement. We hope you enjoy your home for many years.

April 2026Nouveau

Overall Rating: 4.0 / 5

Respondent had no comments.

April 2026Rosenthal

Overall Rating: 5.0 / 5

the process from initial viewing of the show home, until possession has been amazing. The entire team was extremely professional, courteous, understanding, and accommodating. I can't praise Pacesetter Homes enough.

Pacesetter Homes - Edmonton responseThank you for completing the survey. We are delighted you are so happy with the product and service you were provided. You are eligible to participate in our referral program. Please contact your ASM for more details.

April 2026Summerwood

Overall Rating: 5.0 / 5

Me and my husband are satisfied with our experience working with your team. The quality of the home meets our expectations overall, and happy with the design and layout. The possession process was well organized, and I felt supported during the final walkthrough. Overall, I would recommend your company . Thank you for the work and effort you all do.

Pacesetter Homes - Edmonton responseThank you for sharing your experience. We are delighted to hear you are happy with your new home and we wish you years of happiness in it. Our serviceQ department is available to support you with any warranty issues that may arise. If you are interested in participating in our customer referral program, please reach out to our sales team for details.

April 2026Southpointe

Overall Rating: 5.0 / 5

Everything has been great apart from an issue with telecom wiring not having been run to my unit yet. It seems at times like neither Pacesetter nor the provider knows who is responsible for this error and I’m just stuck in the middle. Aside from this though buying with these guys has been great, zero headaches with moving services over was awesome.

Pacesetter Homes - Edmonton responseThank you for sharing your feedback with us. We regret to hear that the telecom wire run earlier in the build has not yet been located by the telecom company and hope this is resolved quickly. We are glad you are happy overall with the product and services provided and would love to have you participate in our customer referral program. Please reach out to your sales representative for more information.

April 2026Crystallina

Overall Rating: 4.0 / 5

Respondent had no comments.

April 2026Cy Becker

Overall Rating: 4.0 / 5

Everything has been pretty smooth and staff have been helpful. There's some items within the home we think could have been improved but overall, we're pleased.

Pacesetter Homes - Edmonton responseThank you for completing the survey and sharing your feedback. We are pleased to hear that you are happy with your home and had a positive experience. At Pacesetter we stand behind every home we build and if you want to share your improvement suggestions, please email info@yourpacesetter.com. We do have a client referral program we would encourage you to participate in - please contact your sales representative for details.