3.9

Move-In Experience Survey (30-90 days post move-in)

142 CUSTOMER REVIEWS

  • 5 star

    38.4%

  • 4 star

    31.3%

  • 3 star

    18.1%

  • 2 star

    6.0%

  • 1 star

    6.0%

4

Home Quality

3.8

Overall Service

3.7

Time Taken to Correct Items

3.8

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Crystallina, September 2025

3

Review of Overall Experience

When I bought my home, the area manager never told me that a single person owned the houses across the lane and turned them into rentals with extra units in the back. Now the street is overcrowded with cars, and parking has become a daily struggle. Wish I had known this before buying.

Pacesetter Homes - Edmonton Response

Thank you for completing the survey and for providing feedback. More and more homeowners are choosing to add legal suites. Legal suites help the rental market and offset the mortgage. While builders cannot disclose details about another client's purchase due to privacy restrictions, we are sorry to hear of your frustration. We are glad to hear you are happy with the product and service provided overall. We hope you enjoy your home for many years.

Marquis, September 2025

3

Review of Overall Experience

I’m not sure. Jody (sales person) was amazing! But had an issue with the site sup who was late to the third party inspection and was not professional at all. Told my wife that she couldn’t walk through the house with our inspectors even though sales team texted us saying we can. He then proceeded to tell her that her opportunity to walk through the house was gone when she did the pre possession walk through. Made her stand outside after her, and my in laws took the day off to be there. I informed the walk through specialist on the possession date that I was not happy with him without realizing he was standing beside me. Magically our rough grading was delayed for weeks. So absolutely will not recommend.

Pacesetter Homes - Edmonton Response

Thank you for your feedback. Rough grading is not handled by our field staff actually. Our seasonal department oversees rough grade. Rough grade is scheduled after the exterior concrete flatwork is completed. Our grading crews work community by community to complete as many rough grades as possible in as many communities as possible during dry weather. We do apologize for any frustration you may have experienced waiting for rough grade. Expectations around your third party walk through were not set properly, unfortunately. We will review this during our next training session with our sales team.

BUILDER PROFILE

Pacesetter Homes - Edmonton
3203 93 St NW #160
Edmonton, AB
T6N 0B2
(780) 733-7399

As part of the Qualico family for over 60 years, Pacesetter Homes continually revolutionizes the home-building and buying process. We deliver exceptional homes and customer service through cutting-edge methods, top-quality materials, and industry-leading programs.

Our homeowners receive care beyond the purchase process, thanks to our unique home concierge service via Virtuo, ensuring a smooth transition into their new home.

Pacesetter Homes offers a diverse range of properties, including townhomes, duplexes, laned homes, and single-family homes, to cater to any lifestyle. Our homes are available with a variety of pre-planned options such as fireplaces, chef-inspired kitchens, wet bars, buffets, blinds, and legal basement suites, turning every homeowner's vision into a reality.

At Pacesetter Homes, our goal is to elevate the living experience of our homeowners, because we believe life should keep getting better.