4.2

Move-In Experience Survey (30-90 days post move-in)

221 CUSTOMER REVIEWS

  • 5 star

    56.9%

  • 4 star

    34.3%

  • 3 star

    7.2%

  • 2 star

    1.5%

  • 1 star

    0.0%

4.2

Home Quality

4.2

Overall Service

3.9

Time Taken to Correct Items

4.2

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Trumpeter, December 2019

3.5

Liked Most

Don is great and so is Rita! The main reason for purchasing is the location. Home is pretty to look at but lacks a lot of functionality.

Would Change

Our home has 9 steps to the garage. Nothing was ever mentioned about the steep grade! The stairs are so narrow that when carrying a box it is very dangerous. Our sales person was off sick a lot but not once contacted us when she was back. Just before moving in she did contact me about something and spent a number of minutes complaining about her assistant. She was also to reimburse the restocking fee for the lighting (as supports for ceiling fans was never mentioned) and never came through. The assistant Rita was very helpful but was not trained as a salesperson. Since moving in two months ago we have not heard a word from anyone in the office. Buying a home is a huge deal for most people and a bit of customer service would have been great. There have been a number of concerns and design q didn't even return my call. The only person who has stepped up at all is Don the project manager.

Secord, December 2019

5

Liked Most

I have seen few designs from different builders but Calder is the one i love most. I am happy that i got the last Calder available in our area.Thanks Pacesetter!

Would Change

Respondent had no comments.