3.4

Move-In Experience Survey (30-90 days post move-in)

18 CUSTOMER REVIEWS

  • 5 star

    17.2%

  • 4 star

    44.8%

  • 3 star

    17.2%

  • 2 star

    0.0%

  • 1 star

    20.7%

3.6

Quality of Home

3.3

Quality of Experience

3.2

Caring Displayed

3.3

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Westerra, November 2025

1

Review of Overall Experience

Overall, my experience with Pacesetter Homes has been very disappointing and far more stressful than I ever expected. The only positive part of the process was dealing with our sales representative, Zoe, who was professional, knowledgeable, and genuinely cared about helping us. They made the buying process smooth and pleasant, unfortunately, everything after that fell short. Once construction began, it became clear that the focus was on speed rather than quality. Several issues identified during the home inspection were left unresolved, and after possession, getting anything fixed has been exhausting. Customer service is slow, often provides incorrect or contradictory information, and sometimes ignores emails completely. The construction manager, Sean was dismissive and unprofessional, when we said we would escalate the sump pit issue to the authorities if not resolved, he simply replied, “reach whoever you like.” Even reaching out to the sales manager, Kim, didn’t help, as it quickly became clear that everyone — sales, construction, and customer service — operates as one tightly connected team, protecting each other instead of helping the homeowner. It’s disheartening that what should have been an exciting milestone turned into months of frustration, wasted time, and disappointment.

Westerra, October 2025

1

Review of Overall Experience

The promise of a Pacesetter home is not the reality of the delivered product.

BUILDER PROFILE

Pacesetter Homes Saskatchewan (Regina)
810C McDonald Street
Regina, SK
S4N 5B2
(306) 565-4663

Pacesetter Homes Saskatchewan has a robust presence in Regina, Saskatoon & White City. In these cities, they construct a wide range of homes designed to cater to various lifestyle needs. With an experienced team, they combine modern designs with function to construct top-tier homes in these areas. Their portfolio covers everything from single family homes to multi-family residences in the most desirable locations. In alignment with their commitment to customer satisfaction, the company provides homebuyers with options to personalize their spaces in Regina, Saskatoon, and White City. Their expertise extends to creating quality communities that homebuyers will be proud to live in.