Respondent had no comments.
Overall, my experience was good. The build took 15 months. This is at least 3 months longer than expected and cost me a great deal financially that I was not expecting. This is why I cannot give 5 stars. The communication during this time was minimum and vague. It took 8 months to break ground and during that time I was told very little. It did improve once the build started, but not as consistent as I would have preferred. The best part of this process has been Marilyn and Maura at the sales office. I may have backed out if they had not been so incredibly helpful.
Overall, our experience was highly satisfactory. Marilyn and Maura provided the support and assistance we needed throughout the entire process. Without them, we likely would not have purchased the property. The process was complex, but the staff guided us every step of the way.
Everything has been great. A few issues but they have been taken care of by the warranty dept. Over all very happy.
We are new to the Whitehall Estates development and every one of the Paparone staff, office or construction, have been eager to help to resolve any issue we have had. It gives me confidence going forward that that attitude is "baked in" to the people working in this development whatever their role.
Overall a very pleasant experience. They are knowledgeable and friendly. Good communicators who set clear timelines and expectations. We had some minor issues along the way that Paparone responded to very quickly. They take pride in their product
Respondent had no comments.
The entire experience has been very positive. The staff is excellent. All your questions and needs are addressed in a timely manner.
Everyone was very helpful and very friendly, I appreciate it all the help.
While the structure itself is good, I have never seen poorer finish work in new construction before. It was incredibly disappointing.