Surprised that the company had a warranty person to come to our home and assist us with continued service and information. Very appreciative.
Sales process was great (Tom), however what we were sold and what we received were different. The quality of home we were sold didn't turn out to be that. Door entries aren't centered, walls are badly bowed out, light switches are placed in incorrect locations or fan/light switches are backwards from industry norm. Quality of workmanship was much less than sold, and lastly, we attempted numerous times to escalate an item and weren't afforded the opportunity. Everyone hides behind the email curtain and chooses to respond if they desire. Much of the time, Emailed the VP of Construction twice requesting a callback or email, and no response. Very disappointed. Our previous spec home built by Cal-Atlantic in 2017 FAR EXCEEDED this home in quality and workmanship.