4.2

Move-In Experience Survey (30-90 days post move-in)

52 CUSTOMER REVIEWS

  • 5 star

    63.5%

  • 4 star

    13.5%

  • 3 star

    11.5%

  • 2 star

    5.8%

  • 1 star

    5.8%

4.4

Quality of Home

4.1

Quality of Experience

4.1

Caring Displayed

4.2

Overall Responsiveness

RECENT REVIEWS

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PioneerVillage@Crosswater, October 2020

2

Review of Overall Experience

Very disappointed in the communication with regard to "pending" items. Also had high expectations that this would be a quality made home. I doubt that there is a quality control team that inspects the "finer details" of the home. We paid for a 3rd party inspection and a few things needed attention, so I have no doubt that the major parts of the home are constructed properly. It's everything else...wood used on trim is shotty, painting of baseboards is horrible, caulking is sloppy or not done at all (baseboards), stain from ceiling beams dripped into floor grout, cement globs in shower, carpet has something under it in several places within the home, tacks for carpet on stairs can be felt & hurt when stepped on, the edges of wood trim along stairwell look messy and have rough edges, the cupboard baseboards in kitchen & bathrooms appear unfinished i.e. you can see the nail holes where it is held into place, tile is not level in two bathrooms, dryer was damaged by whomever tried to install it which caused a delay in our being able to use it, wrong refrigerator was ordered and we still do not have the correct one almost 3 months after move in, cement splashed on cupboard baseboards, yellow glue stains on several of the kitchen cupboards, when the drywall was cut to place light switches/electrical outlets/vents in ceiling - the cuts were made too big and you can visually see the openings; drywall has plenty of "blobs", paint/glue drips and uneven surfaces; wall oven is no longer working and error is that there is a fault in the line - when I told the warranty person about it he said "this is a GE problem. Just tell them the electrician looked at it and it's fine" (so in other words, he wanted me to lie about something that never happened). Also, we were told that the blueprints were not right or someone did something wrong and they were unable to fit the garden tub in the master bathroom. We ended up getting a credit for not having a tub but this makes one wonder what else may have been screwed up on the builder's end that we were not made aware of. Also, the shingles were worn on the top of the porch (most likely due to the workers walking on them per our 3rd party inspection). We were told that it would be fixed. Apparently, the shingles were delivered to the wrong house and then unbeknownst to us, the roof was repaired without us knowing about it. Both my husband and I work from home and we would have noticed if someone came to work on our roof. I think that is all...however, I'm sure I've forgotten a few other issues. Just feels like we were so special prior to move in and then after we closed...radio silence.

PioneerVillage@Crosswater, October 2020

4

Review of Overall Experience

A lot of the items in our home seemed rushed - dried grout all over toilets, crooked light switches, and we still have items remaining from our final walk through - scratches on the bottom of stainless steel sink and stove top, black marks all over driveway, etc. We are also the only ones in our community with a providence home who didn’t receive a gift basket or hoa information.