4.2

Move-In Experience Survey (30-90 days post move-in)

87 CUSTOMER REVIEWS

  • 5 star

    58.6%

  • 4 star

    18.4%

  • 3 star

    11.5%

  • 2 star

    6.9%

  • 1 star

    4.6%

4.3

Quality of Home

4.1

Quality of Experience

4

Caring Displayed

4.1

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Freedom Landing at CW, April 2021

4

Review of Overall Experience

Respondent had no comments.

PioneerVillage@Crosswater, April 2021

3

Review of Overall Experience

Builder sales team was excellent, and the homes and neighborhoods were dreamy. However, Providence constantly canceled or tried to reschedule appointments prior to and post closing. Our house was delivered with defects caught on our third party inspection and it was stipulated that builder would fix these issues which included severe erosion on the yard and holes on the roof. Even though the house comes with a warranty, the builder is “so busy with high demand” that they can’t send a roofer to fix the issue, and they keep ignoring our emails. Our yard is not usable as it has many holes and sloping. Unacceptable for a 425K house to be delivered with roof issues and a yard that needs to be completely re done with terrain soil.