4.7

Move-In Experience Survey (30-90 days post move-in)

336 CUSTOMER REVIEWS

  • 5 star

    87.4%

  • 4 star

    9.7%

  • 3 star

    2.4%

  • 2 star

    0.5%

  • 1 star

    0.0%

4.7

Home Quality

4.7

Overall Service

4.4

Time Taken to Correct Items

4.6

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Redstone Ranch 1, October 2018

5

Liked Most

I loved my sales representative and love the location of the home.

Would Change

Listen to your customers more and slow down the building process. I felt very rushed to close early as if I didn’t have prior engagements in my life to care about because they finished building early. Everything I found wrong that I wanted fixed was a fight to get done and took several weeks after I moved in. Some things were not even fully fixed but made to look less noticeable. I would receive different answers to my concerns depending on who I talked to and then at times felt ganged up on. After working relentlessly for 5 years to finally own my own Rausch Coleman home I am disappointed with how I have been treated and the handling of business. I used to refer every one I knew to Rausch even before I bought my home and now that I’ve bought one I don’t want to refer any one. Your consumers are people too, but just price tags.

Hunter's Springs, October 2018

5

Liked Most

St Paul design with large master closet and overall lots of closet space throughout this home design was the selling point for me. Jared was outstanding in customer service. Suzanne was determined to make my dream home a reality. And Ryan takes pride in the home he presents to each homeowner. Together this team is a wonderful representation of Rausch Coleman Homes. Sorry to see that you have taken Jared out of this neighborhood and wish you would reconsider. Together they rock out to music from the 80s, 90s, and beyond in style.

Would Change

Would prefer to have semi-gloss paint on walls.