4.7

Move-In Experience Survey (30-90 days post move-in)

1382 CUSTOMER REVIEWS

  • 5 star

    78.9%

  • 4 star

    14.4%

  • 3 star

    4.5%

  • 2 star

    1.5%

  • 1 star

    0.7%

4.6

Quality of Home

4.7

Quality of Experience

4.7

Caring Displayed

4.7

Overall Responsiveness

RECENT REVIEWS

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Estates at Lynn Lane - Ph, November 2024

4

Review of Overall Experience

Respondent had no comments.

East Village 3, November 2024

5

Review of Overall Experience

(This comment is NOT about my salesperson, nor my builder.) Right after my closing appt, I went to my home to find that a fitting had broken on the water heater overflow tank, and there was a lot of water in my garage. I was pleased that Ezra got on the repair immediately, and there were no shortcuts taken during the repair. (I had to give that background for the comment I'm giving now.) That being said, when I moved in one week later I walked into my spare bathroom to find the toilet seat up and urine on the rim. It was absolutely not like that when I went there right after my closing. Due to the repairs needed on the water heater overflow tank, there were a couple contractors that needed to come in and do repairs. My only thought is that possibly one of the contractors used my bathroom at some point during the time they were working. I don't know any other way this could have happened. It would be worth your time to consult with all of the contractors who came out for that repair. If it was my business, I would not use that contractor anymore. I was not angry, but I was very surprised and disappointed and very grossed out. I'm guessing that most people that would be very angry. Food for thought. Also, I think that the plantings for the front of my house were underdone. Not very many at all for the space that had mulch. The sod seems to be a little hit and miss. Almost like spots were missed altogether.