4.3

Move-In Experience Survey (30-90 days post move-in)

3305 CUSTOMER REVIEWS

  • 5 star

    61.3%

  • 4 star

    28.8%

  • 3 star

    8.4%

  • 2 star

    1.3%

  • 1 star

    0.3%

4.3

Home Quality

4.2

Overall Service

3.3

Time Taken to Correct Items

4

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Saddle Rock Golf Filing15, July 2017

4

Liked Most

We like the community and the layout of the home. Overall, the quality is nice and looks very high end with the options selected. But there are many areas where it appears corners were cut (examples of this are doors not closing properly and only a portion of our garage is drywalled, etc.)

Would Change

I would urge Richmond to have the sales team, design center team and construction team work more cohesively as a unit. There were many times when we wanted a simple answer and was told that the answer needed a response from the design center team, then the design center team needed an answer from the superintendent. Often, we never got our answer (like whether we could add a certain upgrade to the home, and how much it would cost). Stuff like that seem little but really leaves a bad taste in our mouth about the process when we're spending north of $500K on a house. Our situation was somewhat unique, I suppose, since we jumped into the process in the middle of construction after the previous buyer backed out.

Corinthia at Kavala, July 2017

4.5

Liked Most

floor plan and general quality of fit and finish

Would Change

Nothng