4.3

Move-In Experience Survey (30-90 days post move-in)

3718 CUSTOMER REVIEWS

  • 5 star

    67.5%

  • 4 star

    24.6%

  • 3 star

    6.5%

  • 2 star

    1.2%

  • 1 star

    0.2%

4.4

Home Quality

4.3

Overall Service

3.3

Time Taken to Correct Items

4.1

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Tuscano, May 2019

4.5

Liked Most

Pleasant and helpful sales rep. Excellent home walkthrough at key turnover.

Would Change

There were items that were brought to the attention of the construction crew and included on the rollover list that have yet to be fixed. We have a section of tile that is caving in on our kitchen backsplash that has been scheduled to be fixed three times at this point and has yet to be fixed. The workers will show up and say they don’t have the materials they need to complete the job. I am completely dissatisfied with the follow through of everyone involved, from our sales rep and construction lead to the warranty representative who took over the problem. It has been an ongoing issue for over a month now. This is not the level of service I expect. It has marred my otherwise positive view of Richmond.

Centennial Valley, May 2019

5

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.