4.3

Move-In Experience Survey (30-90 days post move-in)

3356 CUSTOMER REVIEWS

  • 5 star

    65.9%

  • 4 star

    25.6%

  • 3 star

    7.0%

  • 2 star

    1.2%

  • 1 star

    0.2%

4.4

Home Quality

4.3

Overall Service

3.4

Time Taken to Correct Items

4.1

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Juniper at Portola, October 2018

3.5

Liked Most

I've enjoyed interacting with the construction and sales groups who I have found to be personable and accessible. The home layout design is nice as well.

Would Change

In retrospect, I would have appreciated more effective communication/alignment among staff and then to us. Our experience with the Design Center was poor - we felt there was limited time for design selections and limited options to choose from. Closing also felt rushed due to, from my understanding, ineffective communication between Richmond American and the mortgage lender; we personally felt the need to facilitate the process. As for construction, despite the personable team and responsiveness in address issues we saw along the way, I would have liked to see more attention to construction details in the workmanship; there were several items identified at final walkthrough (cracked tiles, the bulge in the drywall, the space between cabinets and wall, etc.) that could have been addressed.

Pinewood Gardens, October 2018

4.5

Liked Most

N:A

Would Change

N/A