4.3

Move-In Experience Survey (30-90 days post move-in)

3144 CUSTOMER REVIEWS

  • 5 star

    63.0%

  • 4 star

    28.0%

  • 3 star

    7.5%

  • 2 star

    1.2%

  • 1 star

    0.3%

4.3

Home Quality

4.2

Overall Service

3.3

Time Taken to Correct Items

4.1

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Crystal Valley Ranch 5A 2, March 2017

2

Liked Most

Different home layouts available and directed where to see them.

Would Change

Respondent had no comments.

Crystal Valley Ranch 40's, March 2017

4

Liked Most

I like the layouts and the exterior look of the home. It looks much more custom then some of the other new builds which is nice and they offer a lot of choices so the houses don't look cookie cutter - each house has its own uniqueness.

Would Change

We had some supervisors who were great and some who were absolutely horrible. There was no one to complain to about how he was handling situations, updates or even the building process. Our sales agent always seemed to be on his side and covering his back. We felt like we had no person at Richmond who really wanted to listen to our needs and address the issues we had. I had to spend so much time keeping up with what was happening and getting overly upset so that things could get fixed and was never getting straight answers. The only person who shot straight with us about the process was Craig and he left at the beginning of our final phase. Our home is great. I do feel like they rushed through some of the building especially on things like installing the floor and tile and in the framing. But over-all we love our house. We really wish we would have had some say in how the landscapers were laying out our front lawn. We had NO choices there which was really frustrating.