Move-In Experience Survey (30-90 days post move-in)


  • 5 star


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  • 3 star


  • 2 star


  • 1 star



Home Quality


Overall Service


Time Taken to Correct Items


Would Recommend Builder


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Stonecrest at Sterling M., March 2019


Liked Most

Tom- A man of honor and integrity. Trust him 100%. Trisha Unbelieveable patience. Dave- Honesty and integrity. Trust him 100%. All three are unbelieveable. I can’t thank them enough. Richmond is lucky to have them. Thank you Tom, Trisha, and Dave for making my dream home come true.

Would Change

More time between 1st and 2nd walk through for all repairs. Carpet and outside stucco near the start of roof and exterior paint issues with me.

Glacier Meadows, March 2019


Liked Most

Shelby was great. She really did a great job getting our whole experience started and generated that new home excitement; loved her. The home gallery team was wonderful; Kristin was very kind, supportive and had great eye in helping to put my ideas and image pf what I wanted our new home to look like together. Moira and Amber in Colorado with finance were beyond exceptional. At various points in the finance process with federal requirements for funding we were almost ready to walk away. it has been over 12 yrs since we bought a home and were not prepared for all the proof of this that and the next thing that is required. you end up feeling very violated and uncomfortable with all the private information that just seems to continue to be requested; you supply 9 proofs of something and then another list comes requesting 12 more items of personal information....it just kept coming. Moira and Amber did a wonderful job keeping us off the ledge and trying to explain the "why" that these things just kept being requested. We are grateful for them; without them we may not have stayed in it; it all just started becoming to overwhelming. Then at the end when the house was ours our home owner orientation; Debbie was simply wonderful. The home wasn't quite "presentable" for our orientation but luckily Debbie is amazing at what she does and made the experience a positive one even with the "presentable" struggle. This entire team of truly amazing women made our experience; Richmond is lucky to have them on their team saving the bumpy parts from being to bumpy.

Would Change

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