Move-In Experience Survey (30-90 days post move-in)


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Home Quality


Overall Service


Time Taken to Correct Items


Would Recommend Builder


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Heirloom at Harvest, August 2018


Liked Most

Everything was great! From the moment we walked in the door meeting Jill and Nick to designing with Silvia and the frame walk with mike and Jim to finishing up with Darell. Richmond American jones has a great team here at Heirloom. I have referred family and friends to buy with Nick and Jill. They both have made purchasing our first home such a great experience! Thank you so much!

Would Change

I won’t change a thing. This was our me first home purchase and loved it every step of the way. Had issues with our lender but we did not use builders lender because we felt rate was too high.

Wyndham Hill Landmark, August 2018


Liked Most

Love the communication every other week and also loved how friendly every is at Richmond. They all felt very bad that things were not ready for us to move it but it was not their fault. We also love our home and everything we picked. From the first night this felt like home and we feel safe and pleased with everything we purchased. And the warranty follow up is excellent so we know everything will be take care of. This is the best home we have every purchased and we would purchase another from Richmond.

Would Change

I would have liked to have the home clean and ready to move it. We closed and the home was not ready. We had 2 showers not functional, and trade tools left in the house after closing. Also we were moving in and working around painters and other trades. Richmond wanted this home to close before the end of July at all cost. Unfortunately it was not ready and needed another week. The place was dirty and presented very poorly. This is not our first home purchase so we know it would work out. We paid to have professional cleaners come in so it worked out fine. Was not ideal but hey things are never perfect.