4.6

Move-In Experience Survey (30-90 days post move-in)

86 CUSTOMER REVIEWS

  • 5 star

    70.9%

  • 4 star

    19.8%

  • 3 star

    8.1%

  • 2 star

    0.0%

  • 1 star

    1.2%

4.7

Quality of Home

4.5

Quality of Experience

4.5

Caring Displayed

4.6

Overall Responsiveness

RECENT REVIEWS

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Glen Creek, December 2020

3

Review of Overall Experience

The entire process was a nightmare. I’m happy it’s over. From the very first meeting with the realtor about the lots and homesites to moving in and the complications that we continue to have even after moving in gives me little confidence in Robuck homes thus I would not recommend them to anyone I know.

Glen Creek, December 2020

4

Review of Overall Experience

Overall very happy with the craftsmanship and quality of the home. The delivery and closing schedule was pretty close to projected. A difficult task under the 2020 conditions. The only real negatives were/are: 1. several miscommunications/errors in recording our selections from the design center. For example, the kitchen cabinet color scheme (we had to pay $250 to have that corrected), Master Bathroom niche shelf was requested 'in detail', but was omitted from the build. This was identified 'too late' to correct. 2. The third bay of the garage lacks the field stone facing of the rest of the house. This is different than most of the similar houses in the neighborhood. I am told it meets the design, but makes the house look unfinished. This is disappointing. I am going to have to pay a mason to complete this feature. Again disappointing for a $500K build.