I have been very pleased with the sales team, however the warranty team has been nothing short of incompetent.
We moved into a home that fell out of escrow, while we understood why things couldn’t be changed during the final stages of building it was very frustrating not having the opportunity to add some additional upgrades or pay for some small changes. Looking around at the community we can tell that there was a different level of customer experience that I think we missed out on. I also don’t feel like anything was straightforward, and finding out during the walk through that the garage interior would remain unfinished, or that our dishwasher was not going to arrive for 2-3 months came across as unprofessional. We should have been told from the beginning what was/was not included, and again, letting us pay for the garage interior to be painted prior to move-in should not have been so strongly pushed back against. It has definitely left a bad taste in our mouths.